Analyst Report
Gartner Report: When To Use or Not Use AI Agents
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An agentic automation platform connecting people, AI agents, and digital workers in one secure environment.
WorkHQ provides the enterprise automation fabric where work is automated, orchestrated and executed across AI agents, digital workers, third party APIs and people, in one secure, connected, scalable environment.
It's battle-tested, enterprise-ready, governance-centered, and designed for the future of work.
No more switching between tools and managing disconnected systems.
WorkHQ provides a single platform to coordinate people, automation and AI across end-to-end workflows.
Innovate with confidence.
Governance, security and compliance are embedded into every workflow supporting even the most highly regulated industries.
Complement your teams.
With enterprise ready agents that can reason, act and collaborate with people to get work done faster and more consistently.
Design once.
And scale across teams, processes and systems without increasing operational overhead.
By 2028, 38% of organizations will have AI agents as team members within human teams. Blended teams — where humans and AI agents collaborate — will become the norm, driving productivity and innovation.
Capgemini, Rise of Agentic AI
By 2027, 75% of hiring processes will include certifications and testing for workplace AI proficiency during recruiting.
Gartner, Gartner Unveils Top Predictions for IT Organizations and Users in 2026 and Beyond, October 2025
By 2028, organizations that leverage multi-agent AI for 80% of customer-facing business processes will dominate.
Gartner, Gartner Unveils Top Predictions for IT Organizations and Users in 2026 and Beyond, October 2025
| Today | With WorkHQ |
|---|---|
| Fragmented processes slow transformation and reduce visibility. | A single place to coordinate agents, people, systems and RPA workflows. |
| Automation initiatives are disconnected, limiting impact and reuse. | Reusable, orchestrated workflows that scale across the organization. |
| Complex workflows require specialist skills to build and maintain. | Faster design and deployment using visual, low-code tools. |
| AI tools lack coordination, governance and enterprise control. | Enterprise control over how AI is used, monitored and governed. |
Use a drag-and-drop designer to sequence APIs, AI capabilities, digital workers and business logic into end-to-end workflows.
Coordinate tasks between AI agents, people and systems — handling exceptions, approvals and variations as work progresses.
Apply enterprise policies, manage access and monitor performance in real time to ensure work runs securely and reliably.
Discover how WorkHQ brings agentic automation together in a single, enterprise-ready platform.
WorkHQ is designed to address real enterprise challenges around coordination, governance and scale. These cases illustrate how organizations will apply WorkHQ to orchestrate people, automation and AI agents across critical workflows.
ABANCA has intelligently automated more than a thousand individual tasks, combining intelligent automation, generative AI and natural language processing (NLP), which has enhanced customer and employee experience and allowed them to respond 60% faster to customer inquiries.
"ABANCA’s foray into the advanced automation landscape is not just about efficiency; it’s about reimagining the possibilities of banking services. We invite our clientele into an era of banking distinguished by swiftness, personalization and unwavering reliability — all made possible by the visionary confluence of SS&C Blue Prism robotic process automation (RPA), GPT-4 and NLP."
Roberto Lopez Rodriguez Manager RPA and IA, ABANCA
30% of Danica Pension’s staff is digital and 80% of the human staff work with a digital colleague. With digital workers handling the behind-the-scenes repetitive work, employees are better able to deliver “warm hands” to each customer interaction, making customers feel cared for and creating goodwill. The success of this approach is reflected in their impressive +70 NPS score.
"For us, automation is not a thing we do. It's a state of mind. We are always looking for ways to improve our daily work."
Janus Kierkegaard Head of AI and automation, Danica Pension
Our Enterprise AI platform has given NBS a technology-based way to scale, allowing them to keep costs down.
“We’re looking to scale our operations in a very effective, efficient way without hiring a large number of new employees. Our goal is to be able to do this with very little runway and Chorus BPM is going to be the enabler that gets us there.”
Jeff Ritter SVP of technology, NBS
AB InBev leveraged SS&C Blue Prism digital workers, alongside several other technologies like natural language processing (NLP), machine learning (ML) and a conversational AI solution to quickly respond to customers when an order was incorrectly placed. As a result, AB InBev’s customer satisfaction (CSAT) numbers have increased by almost 40%.
“With this solution in place, we’ve seen a major boost in customer satisfaction. Positive feedback from our customers, coupled with an intelligent and innovative solution, will help scale up the customer base and boost our sales as we move ahead.”
Abhay Kumar Automation CoE lead, AB InBev
Certas Energy has been able to process supplier invoices 93% faster since implementing our solution. For example, complex invoices used to take up to 30 minutes to process; now, an Enterprise AI automation processes these in one minute.
"This AP process is a game changer for the business due to the potential growth it has to offer. The sheer logic involved is incredible and has to be seen to be believed.”
Sean Quinn Head of robotic automation, Certas Energy
SS&C Technologies combined our solution with generative AI to rapidly advance operational efficiency. It enabled them to process loan credit agreements 95% faster and eliminate errors from every single task they automated, which resulted in happier customers.
“Integrating RPA with generative AI transforms document management by automating routine tasks and intelligently generating, processing and analyzing content with exceptional precision.”
Puneet Malik Managing Director, SS&C Technologies
Be among the first to access WorkHQ
WorkHQ will be available for general release in April 2026. Register your interest to stay informed, receive early insights, and be notified as access becomes available.
SS&C Blue Prism WorkHQ is a unified agentic automation platform designed to help enterprises design, orchestrate, and govern work across people, AI agents, digital workers, APIs, and enterprise systems from a single environment.
In SS&C Blue Prism WorkHQ, AI agents are intelligent software components that can interpret context, make decisions, and perform actions across systems, while operating within defined enterprise governance, security, and compliance controls.
Yes. WorkHQ is designed specifically for enterprise use, with built-in scalability, security, governance, and operational control to support mission-critical workloads.
On SS&C Blue Prism WorkHQ, AI agents can analyze data, make decisions, trigger actions, collaborate with other agents or people, and execute tasks across systems as part of governed workflows.
Yes. SS&C Blue Prism WorkHQ enables AI agents to operate across multiple enterprise systems and applications through APIs, connectors, and orchestration capabilities.
SS&C Blue Prism WorkHQ manages exceptions through defined workflows that support decision logic, escalation, human review, and alternative paths when variations occur.
Deployment timelines for SS&C Blue Prism WorkHQ vary based on environment, use cases and organizational readiness.
Agentic workflows in SS&C Blue Prism WorkHQ are built using visual, low-code tools that sequence AI agents, automation, APIs, and human steps into governed processes.
Yes. WorkHQ is designed to integrate with existing enterprise systems, applications, and technologies through APIs and connectors.
SS&C Blue Prism offers training and enablement programs to support agentic automation adoption through the SS&C Blue Prism University.
Organizations can expect ROI through increased efficiency, faster process execution, improved decision quality and reduced operational complexity. According to a Forrester TEI study commissioned by SS&C Blue Prism, there is an estimated 330% three-year return for a composite organization.
As WorkHQ approaches general availability, and during 2026, reviews and analyst coverage will emerge.
There are regular automated platform updates to WorkHQ that are handled within a controlled and governed process.
Yes. WorkHQ includes low-code tools that enable non-technical users to participate in building and managing workflows, within enterprise governance controls.
Roles typically include business owners, automation developers, IT governance teams, and operations leaders.
Pricing for SS&C Blue Prism WorkHQ is designed to align with enterprise usage and value.
SS&C Blue Prism provides enterprise support options for WorkHQ customers.
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