PostgreSQL Support
Assurance around your most important database workloads
When you need truly knowledgeable and dependable PostgreSQL support, choose CYBERTEC. Sleep easy and meet your compliance requirements, knowing your mission-critical PostgreSQL databases are in the hands of experts.
Enterprise-class PostgreSQL support
Reliably meeting your most pressing database needs with our unique IP
Peace of mind around mission-critical workloads
Enjoy comprehensive monitoring, ultra-responsive support and patching for all your PostgreSQL workloads, including on PostgreSQL Enterprise Edition.
Meet your compliance requirements
Confidently align with legislative, regulatory and contractual requirements. We’re ISO 27001-certified and support customers in highly regulated sectors.
Your trusted PostgreSQL partner
Whether you’re new to PostgreSQL or have an experienced in-house team, benefit from our unique support tooling, plus access to deep technical expertise, strategic advisory, or simply extra capacity, as soon as you need it.
PostgreSQL Support Features
Support tailored to you
We match our support to your needs. Add optional extras, including remote DBA, migrations, and strategic PostgreSQL consultancy.
Deep PostgreSQL expertise and IP
We’ve been active contributors to the PostgreSQL codebase and community for 25 years. Benefit from this experience, plus our unique monitoring and support tooling.
Ultra-responsive cover
When something goes wrong, you need the assurance it’ll be resolved quickly. Our SLA-backed response times give you this peace of mind.
Global team with a local presence
Our support team spans the globe, meaning there’s always an expert available, plus specialists in your region during working hours.
PostgreSQL support for any organisation and workload
Run PostgreSQL anywhere
On premise
Virtual machines
Kubernetes
Public cloud, including AWS and
Microsoft Azure
Microsoft Azure
Enabling any data-driven application
High-volume and high-velocity
transaction processing
transaction processing
High availability
Advanced analytics
AI and Machine Learning
Seamless alignment with your ways of working
First-line support
Secound-line support
Third-line support
SLA Additional service optionsMatches
Remote DBA
PostgreSQL consultancy
Architecture advisory
PostgreSQL migrations
Choose the right level of PostgreSQL support
Peace of mind for everyone from large enterprises to ambitious SMEs
| PostgreSQLSupport Service | Standard Edition | Professional Edition | Enterprise Edition |
|---|---|---|---|
| Bug Fixes for PostgreSQL | ✔ | ✔ | ✔ |
| Supported PostgreSQL versions | 7 years | 7 years | Unlimited (no outphasing) |
| Ticket System | no | ✔ | ✔ |
| Number of Tickets | fair-use | fair-use | Unlimited |
| PostgreSQL in Docker | ✔ | ✔ | ✔ |
| Remote login | no | no | ✔ |
| Slow query tuning | no | no | ✔* |
| Default response time | 1h | 45min | 30min |
| Support times | 8x5 | 8x5 | 24x7 |
* For business critical slow queries causing problems
Download the full PDF list of included services, drivers, support response times, SLAs.
Download the full PDF list of included services, drivers, support response times, SLAs.
Supported Plattforms
Essential PostgreSQL Support Features
ON PREMISE
...
ON PREMISE
...
PUBLIC CLOUD (AZURE, AWS, ETC)
...
KUBERNETES / OPENSHIFT
...
