Elevate Your Contact
Center’s Performance
with Razor.
Delivering Unmatched
Customer Interaction Assurance
300 customer interactions monitored every minute.
Over 150,000,000 customer interactions assured during the last 12 months
Over half a million customer interactions assured each and every business day
5 customer interaction flows checked and assured every second
Trusted by
How do you envision Razor enhancing your CX operations?
- Job: For a Comprehensive Overview of Your IVR
- Job: To Confirm Reliability Prior to Deployment
- Job: To Keep a Vigilant Eye on Performance Metrics
- Job: To Prepare for Peak Call Volumes
- Job: For Consistent Global Customer Experiences
To Confirm Reliability Prior to Deployment
For Consistent Global Customer Experiences
Learn about Global In-Country Testing (ICC – In-Country Calling)
Unlocking Success: How Leading
Companies Leverage Razor
Elevate your digital journey to meet and exceed
customer expectations with Razor.
Optimized Discovery & Vigilant Monitoring
Streamline your CX rollout and stay ahead with real-time insights. As your system evolves, Razor ensures you’re always delivering peak performance.
Precision-Driven Load Testing
Prepare for growth with confidence. With Razor, validate your CX platform’s resilience and readiness, ensuring flawless experiences even during high-demand periods.
Global Consistency with ICC (In-Country Calling)
Deliver a unified customer experience worldwide. With Razor’s ICC, ensure consistency across 70+ countries and 220+ mobile networks.
Real-time Alerts & Reporting
Stay informed and agile. Razor’s real-time alerts notify you of any performance dips, while comprehensive reports provide insights to drive continuous improvement.
AI-Driven Global Testing
Experience the power of AI in ensuring global consistency. Razor’s automated testing adapts to diverse regions, ensuring your CX remains top-notch everywhere.
Collaborative Design & Implementation
Work smarter, together. Razor’s platform promotes collaboration, allowing teams to design, test, and implement changes seamlessly, ensuring everyone’s on the same page.
Adaptive Test Scripting
Reduce manual effort and errors. Razor’s adaptive test scripting auto-generates and modifies scripts based on your unique needs, ensuring accuracy and efficiency.
Data-Driven Decision Making
Empower your strategies with actionable insights. Razor’s advanced analytics dive deep into your contact center’s performance, allowing you to make informed decisions and refine your CX based on tangible data.
Partner Integrations
Razor’s performance platform thrives on collaboration. Whether it’s a tool your customer interacts with or a backend system you rely on, we ensure effortless data exchange to provide contextual, in-depth analysis of every interaction.
Empower Your Contact
Center Operations
Harness Razor’s suite to deliver consistently
stellar experiences, every touchpoint, every time.
Universal Compatibility
Fits any contact center environment
Limitless Expansion
Unlimited users and testing capabilities
Comprehensive API Access
Integrate and customize as per your needs
Global Reach
Supports every language in the world
Deployment Flexibility
Available as SaaS or on-premises
Collaborative Features
Easily share test scripts and call flows
Zero Hassle Setup
No customer configuration required
Instant Insights
Real-time analytics to drive decisions
Tailored Scenarios
Choose from out-of-the-box or bespoke scenarios.
User-Friendly Design
Intuitive UI with guided use options
Versatile Integration
Omnichannel & multi-vendor support
Smart Testing
AI-driven testing for precision and efficiency
Proactive Monitoring
Always-on insights and predictions to stay ahead
Secure and Compliant
Razor complies to the ISO27001 standards
Challenges Tackled with Razor:
Optimized Application Performance
Comprehensive CX Testing
Dive deep into every aspect of your customer experience, ensuring no detail is overlooked.
Smart Global Reach
Automate your in-country calling using advanced AI, ensuring consistent and efficient global communication
Stable Network Performance
Minimize disruptions with fewer dropped calls, ensuring a seamless experience for your users.
Inefficient Manual Test Scripting
Reduce the time and potential errors associated with manually creating test scripts by leveraging automated, adaptive scripting.
Difficulty in Mapping Complex IVR Systems
Navigate and understand intricate IVR pathways without getting lost in the complexity, ensuring every touchpoint is optimized.
Inability to Predict System Pressure Points
Simulate high-volume call traffic scenarios to pinpoint and fortify potential weak spots in your infrastructure.
Accelerated Market Presence
Bring new CX features to your audience faster, staying ahead of the competition.
Maximize Call Value
Turn abandoned calls into opportunities, recapturing lost value and enhancing customer satisfaction.
Inconsistent Global Experience
Ensure a uniform customer experience regardless of geographical location, adapting to regional nuances without compromising on quality.
Project Timelines On Track
Prevent delays and keep your project implementations on schedule.
Overlooked Performance Bottlenecks
Identify and address potential bottlenecks in your system, ensuring smooth operations even during peak times.
Overlooked Performance Bottlenecks
Identify and address potential bottlenecks in your system, ensuring smooth operations even during peak times.
See How We’ve Helped Others
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