Disclaimer:

Our support packages include targeted response and resolution times designed to give you fast, reliable assistance. While we always strive to meet or exceed these targets, actual times may vary based on issue complexity and external factors. SLA coverage applies to requests submitted through our official support channels and for supported versions of our software.

Please note that SLA timelines don’t apply to third-party services, customer-specific customizations, or issues outside our direct control. If anything unexpected occurs—like internet outages, hosting provider interruptions, or force majeure events—we’ll still do our best to help, but those situations fall outside the SLA.

We’re continually improving our service, so SLA details may be updated as our offerings evolve.