Name: WhatsApp
Brand: Meta
Rating: 4.4 (134 reviews)

Pricing: Free to install. Additional charges may apply.
Rating: 4.4 (134)
Developer: Meta

An official app from Meta: Keep customers informed with timely order updates on WhatsApp

Seamlessly integrate WhatsApp with your Shopify store in a few clicks, freeing up more time for you to focus on your business. At checkout, your customers will see an option to get order updates on WhatsApp. Build trust by automatically updating customers about their order at every step of the post-purchase journey.

Connect your WhatsApp Business account to integrate
Choose from a list of pre-written templates that contain dynamic variables
Improve customer satisfaction and reduce support cases
Leverage WhatsApp’s interactive features to strengthen customer relationships

Popular with stores like yours: Based in United States

Highlights: Use directly in Shopify admin

Languages

English

Works with

Pricing

External charges may be billed by Meta separately from your Shopify invoice. Learn more

Free

Free to install

Your first 1,000 messages are free. Valid for new merchants until Dec 31, 2025. Click link for detailed pricing info

All charges are billed in USD. See all pricing options

Reviews (134)

Overall rating

4.4

Counts per rating level

74% of ratings are 5 stars
99
11% of ratings are 4 stars
15
2% of ratings are 3 stars
3
4% of ratings are 2 stars
5
9% of ratings are 1 stars
12

All reviews

December 22, 2025

Works smoothly and is far more cost-effective than other third-party apps.
However, it’s missing a critical feature: the ability to edit templates.

While you can create new templates in the WhatsApp Manager within Meta Business Suite, there’s currently no way to access or use those templates inside the Shopify WhatsApp app, which is quite disappointing.

Hopefully the developers address this soon, as this limitation is a common concern mentioned across many other reviews.

Green Zone

Kuwait

17 days using the app

December 13, 2025

L'app ha del potenziale ma al momento presenta diversi problemi.
Il primo problema che ho riscontrato è che nonostante il negozio abbia la lingua italiana impostata i messaggi che vengono inviati al cliente hanno il titolo in italiano e il pulsante in italiano, ma il corpo del messaggio in inglese...

Dal WhatsApp Manager non è possibile modificare il messaggio perché creato da un'app esterna.

Inoltre sarebbe utile avere altri messaggi automatici che partono quando l'ordine su Shopify viene evaso e non solo quando viene spedito.

Spero presto in un aggiornamento, per poter aggiornare la mia recensione.

Brico Bello

Italy

17 days using the app

October 29, 2025

Easy to set up.
Given that this a new app, the initial functions are pretty neat.

Features requests:
- Merchants should be allowed to customise message templates
- Broadcast function and message consent management
- New message initiation via shopify admin, so CS life can be easier.

Pricing seems to be cheaper than intergrating via other providers.

Hillmalaya

Hong Kong SAR

About 1 month using the app

Meta replied November 5, 2025

Hi there,
Thank you for your thoughtful review and for using our app! We're glad you found it easy to set up and appreciate your positive comments about the initial features and pricing.
We also appreciate your detailed feature requests. Your feedback is extremely valuable and helps us prioritize future updates. If you have more details or specific use cases for these features, please share them. We want to make the app as useful as possible for merchants like you.
Thanks again for helping us improve WhatsApp for Shopify!
The WhatsApp Team