Common questions and support documentation

• Benchmark Classic to Benchmark Next-Generation
• Getting Started
• Understanding Contacts and Lists

• Subscription Plans
• User Management
• Upgrade or Change Plan
• Account Security Overview
• Cancel Account or Downgrade to Free Plan

• Subscription Payments

• Supported Contact List Format
• Fixing the UTF-8 Encoding Error When Importing a CSV File
• How to Export Contacts from Benchmark Classic
• Importing and Creating New Contacts
• Permission Policy for Contacts
• Create Lists & Add Contacts to Your Lists
• Managing Contact Fields
• Ubsubscribe Options
• How to Delete Contacts and Lists
• Birthday Contact Field

Browse all articles

• Verify Domain Using NS Record
• Domain Verification
• Domain Providers That Support NS Records
• Verify Domain Using Multiple DNS Records
• Subdomains in Benchmark Email NXG

• Content, Blocks, and More
• How to Create and Send an Email
• Email Personalization

• Email Reports

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• How to add Contacts