Customer insight software
Our customer insights solution helps your team build a trusted, shared understanding of every customer so you can align the organization around what’s happening, what customers need, and where to focus next.
Customer health scoring
ChurnZero’s customer health scores (ChurnScores) help you understand account health by measuring engagement and satisfaction so you can catch risk earlier and guide the right action. ChurnZero also offers Relationship Scores, which reveal what customers care about and why through sentiment and topic trends. Built on real customer signals, these scores are more than a snapshot; they’re an early warning system. And because AI agents help keep key context current (roles, sentiment shifts, engagement patterns), your team can trust the scores and act sooner.
Real-time alerts
Alerts notify your team when important customer situations arise—usage shifts, engagement changes, sentiment swings, or key milestones—so you can respond while there’s still time to influence the outcome. This is where AI agents shine: instead of simply flagging an event, ChurnZero can pair the alert with helpful context and next-step guidance.
Surveys
ChurnZero’s integrated surveys make it easy to collect customer feedback through NPS, CSAT, CES, and custom surveys. Use survey insights to understand sentiment, validate experience gaps, and adapt to evolving needs. When survey feedback is viewed alongside product usage and relationship signals, agents can help your team spot patterns and themes faster.
AI agents that strengthen customer insight
Customer insight is only valuable if it’s fresh, trusted, and easy to act on. These agents help keep signals current and make it easier to see what matters next.
-
Vibes – Tracks sentiment over time to highlight shifts in relationship health
-
Harbinger – Surfaces early risk signals before they become churn events
-
Beacon – Flags buying intent and growth signals from key stakeholders
-
Echo – Organizes unstructured feedback into clear themes and insights
-
Spotlight – Captures outcomes and proof points you can use in renewals and expansions
You choose how agents help—surface insight, recommend next steps, or take approved actions—so your team stays in control.
Reporting
Dashboards and reporting help you track progress and trends over time across customer health, engagement, retention, and growth. With ChurnZero reporting, your team can monitor churn risk, expansion signals, and the drivers behind performance. Reports are designed to be easy to share and easy to act on, making it easier to align the company and scale customer programs with confidence.
Collaboration chatbots
Connect ChurnZero to Slack or Microsoft Teams so anyone can quickly look up and share customer insight without switching tools. Instantly pull key account details: status, renewal date, contract amount, and ChurnScores, right from chat. Agents can also deliver quick account summaries and suggested next steps directly in Slack or Teams, making customer context accessible to CS, leadership, support, sales, and product right where alignment happens.
