Any technical issues affecting the general availability or quality of our services will be displayed below. You can see an overview of each service's health, upcoming maintenance as well as incidents that have occurred in the last 30 days.
If you can't see an incident for your service, please don't hesitate to contact us on [email protected] or 01872 672 050.
As scheduled, we'll shortly be proceeding with Fistral's migration to hosting01 at approx. 21:00 (UK time). The maintenance window is expected to span approx. 12 hours, but any visible disruption to your service will be kept to an absolute minimum (less than 1 hour for most customers).
We will keep our status page updated with our progress, thank you for your patience & understanding whilst we refresh your hosting service.
Update @ 00:45 (In Progress) – Fistral's migration is progressing well and should be completed in the next 3-4 hours, we'll update you as soon as it's completed, thank you.
Update @ 06:15 (Completed) – We've finished our post-migration final tasks & checks and we're pleased to report that Fistral's migration has been completed successfully.
If your domain(s) are using the name servers ns1 & ns2.cloudabove.com or ns1 & ns2.swbroadband.co.uk, your upgrade is complete and no further action is required.
Customers using third-party name servers will need to manually update their DNS records to replace any reference to 176.74.20.112 with 194.110.243.34.
If you need any assistance with these changes, please don't hesitate to contact us and we'll be on hand to help.
Our latest hosting platform has a modern security configuration that requires you to connect securely to your emails and other services
Email settings
If you're having trouble sending or receiving today, please double check your email settings:
Incoming server address: mail.yourdomain.com or hosting01.layerip.com – replace yourdomain.com with your actual domain
Port: 993 (replacing 143)
SSL/Security: Enabled or Auto
Incoming server address: mail.yourdomain.com or hosting01.layerip.com – replace yourdomain.com with your actual domain
Port: 995 (replacing 110)
SSL/Security: Enabled or Auto
Incoming server address: mail.yourdomain.com or hosting01.layerip.com – replace yourdomain.com with your actual domain
Port: 465 (replacing 25)
SSL/Security: Enabled or Auto
Your username and password has not changed, you only need to ensure your settings align with the above. If you're having trouble getting reconnected and need urgent access to your emails, the webmail can be found here: https://hosting01.layerip.com:2096
Other changes
Lastly, the cPanel address has been changed to https://hosting01.layerip.com:2083. Your cPanel username and password has remained the same.
If you have any questions or issues following the upgrade, please don't hesitate to contact us via the live chat on cloudabove.com or via email on [email protected]. You can also reach us by phone, but as we are expecting a higher call volume than normal following Fistral's migration, live chat or email may be quicker.
As scheduled, we'll shortly be proceeding with Crantock's migration to hosting09 in the next few minutes. The maintenance window is expected to span approx. 12 hours, but any visible disruption to your service will be kept to an absolute minimum (less than 1 hour for most customers).
We will keep our status page updated with our progress, thank you for your patience & understanding whilst we refresh your hosting service.
Update @ 21:45 (In Progress) – Crantock's migration is progressing well and should be completed by approximately 1 AM tonight. We'll issue another update as soon as we've completed our post-migration checks later tonight.
Update @ 02:00 (Completed) – We've finished our post-migration final tasks & checks and we're pleased to report that Crantock's migration has been completed successfully.
If your domain(s) are using the name servers ns1 & ns2.cloudabove.com or ns1 & ns2.swbroadband.co.uk, your upgrade is complete and no further action is required.
Customers using third-party name servers will need to manually update their DNS records to replace any reference to 185.219.238.47 with 194.110.243.46.
If you need any assistance with these changes, please don't hesitate to contact us and we'll be on hand to help.
Our latest hosting platform has a modern security configuration that requires you to connect securely to your emails and other services
Email settings
If you're having trouble sending or receiving today, please double check your email settings:
Incoming server address: mail.yourdomain.com or hosting09.layerip.com – replace yourdomain.com with your actual domain
Port: 993 (replacing 143)
SSL/Security: Enabled or Auto
Incoming server address: mail.yourdomain.com or hosting09.layerip.com – replace yourdomain.com with your actual domain
Port: 995 (replacing 110)
SSL/Security: Enabled or Auto
Incoming server address: mail.yourdomain.com or hosting09.layerip.com – replace yourdomain.com with your actual domain
Port: 465 (replacing 25)
SSL/Security: Enabled or Auto
Your username and password has not changed, you only need to ensure your settings align with the above. If you're having trouble getting reconnected and need urgent access to your emails, the webmail can be found here: https://hosting09.layerip.com:2096
Other changes
Lastly, the cPanel address has been changed to https://hosting09.layerip.com:2083. Your cPanel username and password has remained the same.
If you have any questions or issues following the upgrade, please don't hesitate to contact us via the live chat on cloudabove.com or via email on [email protected]. You can also reach us by phone, but as we are expecting a higher call volume than normal following Crantock's migration, live chat or email may be quicker.
