While the season is full of gifts destined for regifting, these product updates aren’t. Your feedback has played a huge role in shaping our latest upd

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Try out the latest inbox, shaped by your feedback

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Feature

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How Front Uses Front

How Front Uses Front: Smart QA for support managers

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2620

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Hire front engineer?

Hi,I have had front in my company for 10 years, however, I never really understood all the capabilities. I now need to figure out of I can actually wo

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1197

Topic generation

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Creating a rule that will assign to a teammate or forward an email to a teammate if they are not on Front

Hello!I wanted to create a rule with a ‘Rule set data’ using keywords to assign to a specific teammate who are on Front, but there are some keyword ru

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Smart QA

We have enabled smart QA for our customer service team, but we noticed that some internal emails are affecting the scores and we can`t get a real pict

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Help others
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hlaneConversationalist

[Open access] Inbox redesign

Subject Line - Feature Request

Can there please be an update/feature added to allow us to choose to have the Subject lines ALWAYS visible when looking at the emails? Currently, I only see the From and To lines and then I have to click the header to be able to see the Reply To and

183

4 days ago

McQ-tesConversationalist

Mobile users

How do I attach a prior email or attachments from a prior email to the email I am composing?

There are multiple uses cases in which content from a prior email needs to be attached to a message being composed.request for documentation of prior communications (e.g.; incident response, follow up emails) request for files attached to other email

303

8 days ago

J

julian.weaverConversationalist

Developer Q&A

Saving emails to 3rd party software via API

Hi allI’m looking to save emails (and attachments) from conversations in Front to my software using its API. I’ve created application requests and can send and receive data with them. I can create a new document in my software using a Front macro but

bmessingerRookie

Hello, When creating a Rule, sometimes I am unable to add a Tag that I have created. For example, I would like to Tag a location on a Rule but once I go to select said Tag, it does not appear on the drop down menu. I have also checked that said Tag h

131

11 days ago

broc_afsethConversationalist

[Open access] Inbox redesign

Is there a way to automate task creations using the summary function in Front?

Good evening, A lot of my job requires tasking and directing Inventory Control clerks to help solve problems or to do repetitive tasks.I have a question: Is it possible to use the summary function in front, and automatically create a list of tasks to

1084

14 days ago

A

alexdialpadConversationalist

Developer Q&A

Search conversations: Unsupported search modifier provided

Hi,We’ve started receiving 400 Bad Request errors when calling the conversations/search endpoint. A request such as:https://api2.frontapp.com/conversations/search/after:1762920938801 now returns:400 Bad Request {"_error":{"status":400,"title":"Bad re

emreEnthusiast

n8n + Front API: How to enforce the order of multiple attachments in a draft? (Also: how to work with message templates + predefined attachments?)

Hi everyone,I'm building an automation using n8n together with the Front API, and I'm running into a major challenge regarding attachment ordering inside a Front draft. I would really appreciate deeper clarification from the community or the Front te

821

16 days ago

allenkConversationalist

[Open access] Inbox redesign

Contrast between Read and Unread

Is there the potential for re-introducing some contrast between read and unread emails? Currently the only signifier that something is unread is the little blue dot for the message. In the previous UI the entire box was shaded so you could easily see

564

20 days ago

authentified-daveConversationalist

Developer Q&A

Plugin SDK with Retool / Google Sign In

I am attempting to build a sidebar plugin in Retool so I can utilise all of my existing modules, components, and queries so I can surface important contextual information for my CS team.We all use Google sign in to login to our Retool apps, and we ar

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21 days ago

andre_schneiderConversationalist

Product Q&A

Dialpad Integration

Hi guys, I`ve started exploring the Dialpad integration in Front and was curious to know if anyone could share some best practices and how to best leverage this integration. Thanks in advance!

901

21 days ago

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murielle_bellecRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9493New

added idea PRD-I-9493 Extract Front accounts — Idea submitted in AHA and pushed to Insided via API

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10

10 hours ago

murielle_bellecRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9492New

added idea PRD-I-9492 Ability to test all new rules created — Idea submitted in AHA and pushed to Insided via API

1

10

11 hours ago

murielle_bellecRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9491New

added idea PRD-I-9491 Automatic snooze conversations when moving to waiting status — Idea submitted in AHA and pushed to Insided via API

1

10

11 hours ago

murielle_bellecRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9490New

added idea PRD-I-9490 Time in Waiting (avg) ticketing status calculation — Idea submitted in AHA and pushed to Insided via API

1

00

12 hours ago

murielle_bellecRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9489New

added idea PRD-I-9489 Out of office message for an inbox — Idea submitted in AHA and pushed to Insided via API

1

00

12 hours ago

jakeFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-9488New

added idea PRD-I-9488 Duplicate an App Object — Idea submitted in AHA and pushed to Insided via API

1

00

1 day ago

clemente.ortuzarFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9487New

added idea PRD-I-9487 Add Accounts as a custom field type — Idea submitted in AHA and pushed to Insided via API

1

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2 days ago

P

Product MarketingCommunity Manager

Monitor your API requests over time

You can now track your Core API request patterns and rate limiting directly in Front with the new API Analytics dashboard. This dashboard makes it easy to monitor your Core API consumption over time, quickly identify which endpoints are generating th

Product MarketingCommunity Manager

Bring live 3rd party data into macros with dynamic dropdownsFEATURE UPDATE

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P

3 days ago

fred_bidotFronteer

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9486New

added idea PRD-I-9486 Staffing goals: set goals at the hour level — Idea submitted in AHA and pushed to Insided via API

1

10

3 days ago

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