TransformAutomateAnalyzeAugmentTransform every customerexperience with AI agents

Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI Agents built for enterprise scale.

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Customer stories

TransformAutomateAnalyzeAugmentTransform every customerexperience with AI agents

Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI Agents built for enterprise scale.

TransformAutomateAnalyzeAugmentTransform every customerexperience with AI agents

Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI Agents built for enterprise scale.

Trusted by the world’s leading contact centers

Trusted by the world’s leading financial institutions

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Blog

How Cox grew revenue and improved their digital experience

Case study

How Propel Holdings is scaling smarter with AI

Case study

Case study

How Brinks Home saved time and cut costs

Case study

How Snap Finance reduced AHT and increased QM automation

Case study

Case study

How Propel Holdings is scaling smarter with AI

Case study

Why IQCU chose Cresta as a strategic partner

Blog

Case study

How Optimum drove AI-powered sales conversions

Blog

How Oportun transformed QM and reduced workload

Case study

How Snap Finance reduced AHT and increased QM automation

Case study

How a Fortune 500 bank improved collections yield with Cresta

Case study

AI Agent

Deliver exceptional CX for less, with human-centric AI Agents you can trust

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Agent Assist

Turn every agent into a top performer with real-time guidance, knowledge and workflow automation

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Conversation Intelligence

Uncover the signals hidden in every conversation and capture the voice of your customer at scale to turn insights into better business outcomes

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AI Platform

Deploy industry-leading, multilingual AI across the entire customer journey—on one secure, scalable platform trusted by the Fortune 500.

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One AI partner for all CX use cases

Reduce costs without sacrificing quality across customer care

5.5x

Higher containment

23%

Higher CSAT

See the results

Discover winning behaviors and coach more effectively across sales

20%

Increase in revenue

40%

Increase in span of control

See the results

How a Fortune 500 bank improved collections yield with Cresta

11%

Promise-to-pay per right party contact

26%

Promise amount relative to balance

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Drive customer loyalty and boost the bottom line across customer care

30pt

increase in NPS

50%

reduction in QM Costs

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Easily integrate into
any environment

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Security and data privacy
trusted by the Fortune 500

What our customers are saying

"We’ve already seen the impact Cresta is having on our teams and customers, driving faster, smoother interactions and this is just the beginning.”

Gary Edelstein

President & Chief Operating Officer

“After launching Cresta, we were able to decrease the training time for our team and improve revenue by 20%."

Stephanie Dewald

Vice President, Sales & Service Contact Centers

"In a software landscape where many promise the moon but deliver vaporware, Cresta has consistently proven to be a beacon of reliability.”

Phil Kolterman

Chief Information Officer

"Cresta allowed us to hit our ROI, which our business case was built upon quicker than we had anticipated.”

Mike Mossman

Executive Vice President of Operations

"Cresta’s AI Analyst has been a game changer! It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly. In an industry that is very unpredictable, Cresta adds immense value."

Brandy Maxwell

Senior Manager, Customer Insights

"By leveraging Cresta's generative AI-powered solutions, we're enhancing sales effectiveness, streamlining post-call processes, and empowering our agents to focus on what matters most—building stronger relationships with our customers."

Mike Parker

President, Consumer Services