Technical Support

Need help with your account or the platform? We’re here to support you.

• Message us on the network: @teamtoot
• Email: [email protected]

We provide direct support for account-related issues and technical problems with the website or official Mastodon apps. If you are using a third-party app, please contact the app developer directly.

User Guides & Resources

Starter Packs – One-click packs to add to your feed. Simply log in using your toot.wales account and select the “Follow All” option.

• Team Toot Staff, Welsh News & Weather, Newyddion a Thywydd Cymru, Dysgu Cymraeg

Hashtags – follow hashtags to get posts about that topic. Select “Follow hashtag” after choosing a tag below, or search for your favourite topics.

• Newyddion (Welsh-language news), Defaidodon (Sheep!), Cardiff, Top of the Pops

Helpful Guides

• Tŵt Cymru Frequently Asked Questions
• Mastodon User’s Guide
• Fedi.Tips Guides:
  • Customise and verify your profile
  • Discover accounts to follow
  • Follow (subscribe) to Hashtags
  • Search for stuff
  • Blocking and muting

Reporting Content

To report harmful or inappropriate content, please use the report function within the app. Tap the three-dot menu on any post or profile to report. Reports sent via the platform allow us to respond efficiently and securely.

We do not respond to reports made outside the network, unless they involve a credible, immediate risk of harm.

About Mastodon

Tŵt runs on Mastodon, an open-source social networking platform that connects independent communities around the world.