Can I convert the same file multiple times?

Absolutely! You can process the same file as many times as needed with different settings or formats.

Does this service work on Mac OS or Linux platforms?

Yes, Genmi AI works perfectly on all platforms because it's a web-based service. It's fully compatible with browsers running on Mac, Linux, and Windows.

Why can't I upload files from my local drive, Google Drive, or Dropbox?

Large files may take longer to upload. For Google Drive uploads, please verify your security and privacy settings to ensure Genmi AI has the necessary permissions.

Is Genmi AI completely free to use?

Yes! Genmi AI is free to get started, and you can try all our AI-powered tools without any initial cost.

Why does my exported video still have a watermark after purchasing extra hours?

Watermarks are removed only with monthly or yearly subscription plans. Purchasing extra hours alone doesn't remove watermarks from exported content.

Does Genmi AI add watermarks to my content?

Our video editor includes a watermark on the free plan, but most other tools are watermark-free. Premium plans remove all watermarks completely.

My downloaded file won't open - can you help?

First, ensure you're using the correct software for your file type. If problems persist, contact our support team at genmi.supp@gmail.com with the file attached for assistance.

Why can't I export my projects right now?

High server traffic can sometimes cause temporary delays. We recommend waiting 1-2 hours and trying again. Your work is automatically saved in your Genmi AI workspace.

Can you offer a plan just for Auto Subtitles & Transcription?

We're currently developing dedicated Auto Subtitles & Transcription features and will be launching specialized subscription plans soon. Stay tuned for exciting updates and flexible pricing options tailored to your needs!

Why won't YouTube links work for video uploads?

iDownloading copyrighted YouTube content violates their terms of service. Please ensure you have proper rights to the content before attempting to process it.

I can't find my downloaded file - where did it go?

Check your browser's default download folder. You can also customize the download location in your browser settings before downloading.

Why isn't my compressed file exactly the target size?

Our compression algorithms achieve approximately 98% accuracy. Small variations are normal due to the complex nature of media compression.

My account shows free plan despite purchasing premium - why?

This is usually a cache issue. Try refreshing the page or logging out and back into your account. The changes should appear within a few minutes.

Can I recover a deleted processed file?

Yes, you can use your original download link to retrieve the file within 24 hours of processing. After that, files are permanently removed from our servers.

How can I contact Genmi AI support?

For any questions or issues, email us directly at genmi.supp@gmail.com. We're here to help make your experience smooth and productive.

All-in-one AI Platform

Video, Image, Audio Create Anything, Anywhere

Image to video

Text to image

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Genmi takes you through every moment

Video to Video

Upload video materials, AI intelligently recognizes content, enhances action details and stylized processing, making ordinary shots shine with stunning vitality.

Image to Video

Want to breathe life into your static photos? Simply upload an image, and let AI do its magic by adding motions, effects, and music into your note-worthy content and memories.

Text to Video

Input text description, AI transforms static creativity into dynamic images, adding natural actions, atmosphere effects, and camera language to make the text scene vivid and perceptible.