Category: online media

The dog and Sears story

I read this SearsKilledMyDog.com recap on Bart last night and am posting it on my blog because it has a little bit of everything I am interested in: dogs, customer support, customer experience, pissed off customers, happy customers, resolution, horror stories, social media, and the list goes on. It's also about Sears and refrigerators both … Continue reading The dog and Sears story →

Ode to Joe Barr

I woke up this morning thinking about Joe Barr. I found out on Monday that he died last week and I haven't been able to stop thinking about him. Joe and I worked together at LinuxWorld.com (the site, not the trade show) where I was the editor in chief and he was one of our … Continue reading Ode to Joe Barr →