LazyCoders LLC – Support Policy
Customer Support & Service Commitment
At LazyCoders, we believe your success is our success. Whether you’re building a mobile app with Appza, managing projects with LazyTasks, or engaging your community with Fluent Community Mobile, our goal is to ensure your experience is smooth, fast, and frustration-free. This document explains how we support you, what to expect, and how to get help — in plain language, without legal jargon.Our Promise to You
When you choose LazyCoders, you can expect:
- Fast Responses: We aim to reply quickly to every support request.
- Expert Guidance: Our team knows our products inside out and is ready to guide you step by step.
- Clear Communication: No confusing tech speak — we explain solutions in plain English.
- Continuous Improvement: Every question, bug, or feedback helps us make our products better.
How to Reach Us
We make it simple to get help whenever you need it:
- Email: ideal for detailed issues and attachments.
- Support Ticket / Help Desk: Accessible via our dashboard or website.
- Live Chat: Quick answers during business hours.
- Knowledge Base & Guides: 24/7 access to tutorials, setup instructions, and FAQs.
Tip: The more details you provide — screenshots, error messages, or steps to reproduce — the faster we can solve your issue.
What We Can Help With
- Setup & Installation: Getting your apps or plugins running smoothly.
- Configuration & Customization Advice: Guidance on settings and integrations.
- Troubleshooting Bugs or Errors: Fixing unexpected issues or crashes.
- Feature Assistance: Showing you how to use any function in our products.
- Account, Billing, or Subscription Questions: Helping you manage your subscriptions or licenses.
We focus on solutions that keep your work moving forward.
What We Don’t Cover
To avoid confusion, here’s what we typically cannot support:
- Third-party plugin conflicts or hosting/server issues beyond our control.
- Custom coding or major product modifications.
- Problems caused by outdated versions of our products or WordPress itself.
- Non-critical questions outside the scope of our products’ functionality.
For advanced customizations or development, we can provide consulting services at an additional cost.
Response Times & Priority Levels
We will always acknowledge your request immediately and keep you updated until it’s resolved. Typical response goals:
- Urgent (app crashes, site down): Within 12 hours
- High Priority (blocking bug, subscription issues): Within 24 hours
- General Support / Guidance: Within 48 hours
Customer’s Role in Support
Support works best when we collaborate. You can help us by:
- Providing clear, complete information about your issue.
- Keeping your products updated.
- Following instructions provided by our support team.
- Respecting our business hours and channels for urgent issues.
Your Feedback Matters
Every question, issue, or suggestion helps us improve our products and services. After resolving a support request, we may ask you for feedback — and we take it seriously.
Updates to Our Support Approach
We are constantly refining our support process. This page may be updated to reflect improvements in response times, communication channels, or service offerings.
Contact Us Anytime
📧 [email protected]
🌐 LazyCoders.co
We are here to help you succeed — every step of the way.
