If Take Control requires a clean install, perform the following steps:

1. From the Dashboard disable Take Control on the device
   1. Double click the device
   2. Select Remote Access > change Setting: to Off > select OK
2. Monitor the Summary tab to see when Take Control changes from Active to Not Installed
   1. To speed up process, right-click device > select Re-run Checks
3. Verify Take Control is not listed under add/remove programs
4. Delete takecontrol_7_setup or takecontrol_8_setup file from machine
   1. 32 bit: C:\Program Files\Advanced Monitoring Agent\features
   2. 64 bit: C:\Program Files (x86)\Advanced Monitoring Agent\features
5. From the Dashboard enable Take Control
   1. Double click the name of the device
   2. Select Remote Access > change Setting: to Use Policy Setting (On) or On> select OK
6. Monitor the Summary tab to see when Take Control changes from Not Installed to Active
   1. To speed up process, right-click device > select Re-run Checks