If you’re looking to understand how the Live Order View page works in Orderable, this documentation will walk you through it.

The Live Order View page is one of the most important features of Orderable. This page will help you manage and organize your orders as they come in – all so you can run your store smoothly.

This page will update in real-time. So if a customer places an order while you’re looking at this screen, it will update. Many businesses using Orderable will keep this page open on a tablet so they can keep an eye on orders as they come in.

Settings to check on the Live Order View Page

Before we go through each section in the table, we’ll need to make a few adjustments to the settings. First, to allow for easy order management, we need to add an Actions column to the table.

To do this, take the following steps:

1. From your WordPress dashboard, go to WooCommerce > Orders.
2. At the top of this page, you’ll see a Screen Options dropdown. Click this and you’ll see a whole load of options you can toggle on and off for the Orders and Live Order View page.

3. Make sure the checkbox next to Actions is ticked and then click the blue Apply button.

4. Go back to the Live Order View page, and you’ll see the Actions column in the table. This allows you to quickly process or complete your order directly on the Live Order View page.

Next, we’ll need to decide if we want the Live Order View page to make a sound (bing) when a new order comes through or not.

To do this, take the following steps:

1. From your WordPress dashboard, go to Orderable > Live Order View.
2. At the top of the Live Order View page, you’ll see a button that says Mute. Click this, and the Live Order View page will stop making a sound whenever a new order comes in. It’s set to be on by default.

A walkthrough of each column in the table

Now that we’ve adjusted a few settings, we’ll go through the table column by column.

1. Order – This column contains the order number/ID and customer name.
2. Print icon – This allows you to print the order receipt with the click of a button. See our receipt printing guide for more information on this.
3. Eye icon – The eye icon allows you to see the order in detail without leaving the page.
4. Date – This column contains the date the order was made (not the date of delivery).
5. Status – This column contains the order’s current status. Hover over the status to see when this was changed.
6. Total – The total price for the order, including delivery costs.
7. Actions – This column contains a few icons by default. The three dots change the order status to Processing when clicked. The tick changes the order status to Complete when ticked.
8. Service – This column will either say Pickup, Delivery, or Table Order, depending on which delivery method the customer chose, or where they ordered from.
9. Due Date/Time – This is the selected delivery/pickup date and time the customer selected at checkout.
10. Table – This indicates which table the order is for, if they ordered via one of your table ordering QR codes.
11. Location – This indicates which location the order is for. It will say Main Location by default if you’ve only set up one.

Note: If you need to pause pickup or delivery orders suddenly, you can do so using the pause buttons at the top of this page. Once you’re ready to go again, click the same buttons to resume services.

How to filter what’s in the table

While on this page, you’ll also be able to filter the orders to manage them more easily.

1. Bulk edit your orders using the Bulk actions dropdown. Using this, you’ll be able to select multiple orders and change their status all at once, or remove orders if you don’t want them.

2. The All locations dropdown will allow you to filter based on the store location orders you want to see.

3. Use the All services dropdown to only show Delivery, Pickup, or Table Order.

4. Use the Filter by due date field to see all the Delivery, Pickup, or Table Orders that are due on a specific date or date range.