- By Role (Everybody, Attendees, Speakers, Sponsors, etc)
- By Tag
- By Status (Waitlisted, Without a Schedule, etc)
- By Session
- Individual Participants
Customizing Email Announcements
Step-by-Step Messaging Tutorial #
Messaging by Role (Everyone, Attendees, Speakers, Sponsors, etc.) #
Use this option to send general announcements such as registration details, parking instructions, or sponsor messages.
Steps:
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Go to the Communication tab and select Messages.
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Choose the participant role you wish to message.
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Complete the subject and message fields.
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Choose to send the message immediately or schedule it for later.
Messaging by Tag
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Tags let you group participants (e.g., speakers, VIPs, first-time attendees) so you can send targeted messages.
Note: Tags are only visible to administrators.
Tag Rules
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No quotes (“) or newlines
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Under 255 characters
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Separate multiple tags with commas
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(Example: speaker, VIP, first-time attendee)
How to Send a Message by Tag
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Go to the Communication tab and click Messages.
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Under Message Type, select Attendees w/ a tag.
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From the Send To dropdown, choose the tag.
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(You’ll see how many people are tagged.)
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Add your subject and write your message.
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Choose to send now or schedule for later.
Need help adding tags? Check this guide on how to add People Tags.
Messaging by Status (Waitlisted, No Schedule, etc.) #
Notify attendees who are waitlisted or have not added sessions to their schedule.
Steps:
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Go to the Messages section.
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Select the appropriate group from the Send New Message area (e.g., Waitlisted Attendees).
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Fill out the message form.
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Send immediately or schedule for later.
Messaging by Session #
Send updates to participants of a specific session, such as time changes or cancellations. You can also filter by attendance or waitlist status.
Steps:
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Navigate to the Schedule tab and click Sessions.
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Select the relevant session.
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Click Message.
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Enter your subject and message.
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Choose to send immediately or schedule for later.
Session emails will include your event’s header and the custom message content. 
Messaging Individual Participants #
Reach out directly to attendees for personalized follow-ups, such as lost items or post-event communication.
Steps:
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Go to the Attendees section or other role’s tab.
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Click the attendee’s name.
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Click Message.
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Fill in the message form and send.
Message Log Management #
You can monitor and manage all your email communications from the Message Log.
Note: Automatically generated emails (e.g., welcome invites, schedule reminders) are not included in the log and cannot be reviewed from this section.
To Access the Message Log:
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Go to your event’s Control Panel.
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Under the Communication tab.
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Select Log.
Within the Message Log, you can:
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View sent and scheduled emails.
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Reschedule or delete pending emails.
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Track delivery status and recipient details for manual messages only
