Platform updates

Create your chatbot flows without extra clicks. Drag the exit point from the current element to an empty area, or right-click and select your next element from the list — it will be added and connected automatically.

In your chatbot and AI Agent settings, you can now connect Gemini 3 Pro or Gemini 3 Flash using your API key from Google AI Studio to enhance your chatbot’s intelligence. Choose Gemini 3 Pro for advanced, long-form conversations that require high reasoning accuracy, and Gemini 3 Flash for quick replies and more cost-efficient requests.

In the “Deals” section, you can now merge up to five duplicate deals with the same currency manually. To do this, select your duplicates, a primary deal, and the fields you want to keep. Merges run in the background and are recorded in the “Duplicate merge history” tab. This lets you keep your pipeline clean and sales data complete and well-structured.

GPT-5.2 offers MCP server integration, web and file search, and reasoning settings, while Claude Opus 4.5 supports MCP servers and web search. Select the model that aligns with your chatbot’s goals and requirements and streamline your automated interactions with subscribers.

In your website's advanced 'Form” widget settings, you can now restrict submissions to corporate email addresses. This will help you focus on higher-quality B2B leads. Once you republish your website page, users won’t be able to submit the form using public domains like gmail.com or outlook.com.

You can now view your student’s full payment history right in the “Payments” tab of their card, including amount, currency, description, course, status, and date — all in one place, no extra clicks needed. Students, in turn, can access all completed payments in their account under the “Payments” tab. This keeps the financial history transparent and ensures everyone stays on the same page.

Connect your AI assistant to SendPulse's MCP server to manage your chatbots, CRM system, email service, and SMTP using simple, natural language instructions. This helps cut down on manual effort and automate routine workflows. Integrations with our pop-up builder are coming soon.

You can now view stickers sent by subscribers in your TikTok chatbot conversations. This helps your team and the AI Agent view the full conversation context, better understand user intent, and keep communication relevant.

The Automatic Events API captures events like form submissions and purchases during conversations with subscribers who arrived from ads and sends them to Meta Events Manager. This helps you track conversions more accurately and enhance your ad performance. To enable event sending, go to your chatbot settings → “Integrations” → “Conversions API.” Also make sure to enable it in your Business Manager → “WhatsApp Accounts.”

Powered by OpenAI’s ChatGPT model, our AI assistant can create an automated flow layout based on your prompt, add email templates from the library, and guide you through any existing element settings. This will help you build automated flows faster, cut down on manual steps while keeping full control over the final setup.

In your course pricing plan settings, you can now select which plans students can upgrade from. From there, set a fixed upsell price or let the system automatically calculate the price difference. You can also show content within your course structure that isn’t available on the student’s current plan to spark interest and drive upgrades. Add the “Plan” element to your course lessons to promote premium pricing plans and streamline the purchase process.

Now you can quickly select your pipeline from a dropdown menu in the new “Deals” section, the “Closed deals” tab, or your pipeline settings. You can also easily switch between boards in the “Tasks” section and your board settings. Your deal and task statuses are now also displayed as dropdown menus in their respective sections. These updates enhance your CRM navigation, making it clearer, faster, and more convenient than ever.

When setting up access permissions for an invited user, you can allow them to view all chats and contacts in your chatbot “Conversations” and “Audience” or only those they’re assigned to. This helps you protect customer data and streamline task distribution among your team members.

You can now set your course time limits directly in the “Audience” section without switching to the “Students” tab or student card. This helps you streamline the workflow for instructors and other team members, allowing them to quickly grant, restrict, or revoke access as needed.

You can now add card messages to your WhatsApp chatbot flows and campaigns within the 24-hour messaging window. Every card can include an image, title, description, and up to three regular buttons or one link button. Cards help you highlight products and offers, streamline chatbot navigation, and improve click-through and conversion rates.

With the latest GPT-5.1 model onboard, your chatbot gains enhanced logical reasoning for more in-depth analysis. This allows it to handle more complex and lengthy queries and prompts faster and provide more relevant and high-quality responses.

In the payment button settings, you can now set the payment link expiration time in hours or days, until a specific date, or as a dynamic date from a variable. Once the link expires, it becomes inactive, ensuring your offers stay accurate and preventing payments at outdated rates.

The public API allows you to retrieve detailed information about your chatbots and subscribers, manage conversations, launch and update flows, and access performance statistics. You can connect third-party systems, automate your daily workflows, and engage your TikTok audience with ease.

In the “Products” section, you can now export your CRM product catalog as XLSX, CSV, and XLS files to analyze the data, build reports, or use it in third-party tools. In your CRM settings under “Section visibility,” you can specify which users are allowed to export product data to ensure sensitive information remains secure.

Your live chat widget can now trigger browser events whenever a user performs specific actions, like opening the widget or sending a message. Your JavaScript code can listen to these events and send data to external systems, allowing you to enhance analytics and customize your live chat interface based on interaction scenarios.

You can now view the full list of products for every payment in “CRM” > “Payments” > “Products” and in the “Payments” tab of your deal cards. This will help you track purchases, monitor payments, and reduce errors when processing orders.

In your chatbot “Audience” tab, you can now save applied filters and reuse them later by selecting from your saved list. This streamlines your work with large subscriber lists and lets you instantly access the segments you need for campaigns or insights without repeating the setup.

In your course settings → “Recommendations,” you can now add detailed course descriptions and sliders with images. After clicking the “Learn more” button, your students will see the recommended course overview and can select a suitable pricing plan right away. This will make your course recommendations more informative and visually appealing, helping you increase enrollments and drive sales.

In your account settings → “User roles,” you can now select who can view, create, update, or delete mailboxes and emails. Your teammates will see only the mailboxes they have access to, and emails from other mailboxes won’t appear in their contacts or deals. This will help you streamline your team’s workflow while keeping sensitive data safe.

In your CRM pipeline settings, you can now specify which fields must be filled in at certain stages. When a deal reaches the selected stage without the required data, the CRM system will ask to complete the mandatory fields before saving (unless several deals are moved at once). This makes your workflow more flexible and your data more accurate.

You can now add subtitles in multiple languages to your course videos. Just upload .VTT subtitle files, adjust their order, and set them to auto-enable if needed. Give your audience a more accessible learning experience — from multilingual students to people with hearing loss or anyone who learns better with on-screen text.

In your chatbot “Action” element, you can now select an event previously created in Automation and map its fields to your chatbot variables. This will help you create smoother, more personalized omnichannel journeys. For instance, your chatbot can collect users' contact details during workshop registration, send this data to the event, and instantly trigger automated confirmations, reminders, announcements, and more to keep them engaged.

You can now let students easily copy key parts of your lesson content (like instructions, codes, or quotes) by enabling the “Give the ability to copy a text block” toggle in your lesson builder. This will help you provide a smoother learning experience for your students while keeping your course content secure.

Build a chatbot for your TikTok Business account and let it handle incoming messages, capture leads, and launch tailored flows from your bio, ad links, and more. This will help you streamline communication, speed up conversions, and boost your engagement and sales strategy.

You can now insert custom HTML  code directly into the <head> and <body> sections of individual web pages without applying it across your entire website. This will help you enhance analytics, boost SEO performance, and manage integrations smoothly.