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New Relic Metric API : US Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Average Web/API Response Time
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Coverage Calculation Background Job Dequeue Time ?
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Dec 29, 2025

No incidents reported today.

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025

No incidents reported.

Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025
Resolved - We had to pause some queues to recover performance for new jobs, but will clear those as soon as we've recovered normal build times for new jobs (ETA: 15-min).

If you are a user in APAC or EU, you may have had your jobs paused. One repo in particular has represented 90% overnight workload. We will reach out to that user.

Dec 19, 07:24 PST
Monitoring - We are continuing to monitor as we scale to clear backlogged jobs.
Dec 19, 06:52 PST
Identified - We are continuing to experience elevated latency in APAC and EU.
Dec 19, 06:34 PST
Dec 18, 2025
Resolved - Build times are normal for all new builds. Background queues have been cleared of 99% of backlogged jobs; the only ones that remain are for large repos (>5K source files), which should clear in the next 30-45 minutes depending on size.

No further effects on latency expected.

Closing this incident.

Dec 18, 08:58 PST
Update - Update:
- Normal build times have been recovered for all new jobs.
- Backlogged jobs are 80% cleared (20% remaining).

We will continue clearing backlogged jobs until cleared and monitoring for any further issues.

Dec 18, 07:31 PST
Monitoring - We had an incident overnight that entailed several server outages affecting APAC and EU users. The impact has been latency in recent build times for those users. We have resolved the issue and are scaling to clear backlogged background jobs. US Central and West users should not be affected.
Dec 18, 06:51 PST
Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.