Exact System Status

Exact Multivers Online – Error when sending E-invoices (NL)

Investigating - You may get an error "An error has occurred when sending e-invoices. Not all invoices were sent" when you are trying to send E-invoices in Exact Multivers Online. As a workaround you can close and reopen the administration and click step 5 in the menu for registering E-invoice accounts. You may have to repeat this step when the error reoccurs. We are investigating the issue. Our apologies for the inconvenience."
Jan 05, 2026 - 12:36 CET

HR & Salaris Gemak – Error Pension declaration PFZW Fixed Salary is different from periode 1 (NL)

Identified - The issue has been identified and a fix is being implemented.
Jan 05, 2026 - 09:18 CET

Investigating - After filing the PFZW pension statement you will receive an error statement from PFZW stating the fixed salary is different than the salary given in period 1. The error will be given even if no changes have occurred. We are investigating this issue that seems to occur after the last release 26.1.1.00.
Our apologies for the inconvenience.
Dec 23, 2025 - 10:45 CET

Exact Boekhoud Gemak – Error “Statement (xx) no longer exists.” when opening a bankstatement

Identified - You may experience an error “Statement (xx) no longer exists.” when opening a bank statement.
We have identified the issue and we are working on a fix. Our apologies for the inconvenience.
Dec 30, 2025 - 15:21 CET

Exact Bouw - Unable to register for Peppol when your company is already registered in Exact Online (Global)

Identified - The issue has been identified and a fix is being implemented. This issue only occurs when you try to register for Peppol with the same user you have used to register Peppol in Exact Online. Therefore, please refrain from onboarding your company in Bouw with the same user you used to onboard your company in Exact Online.
Dec 19, 2025 - 15:34 CET

Investigating - Currently you cannot complete your Peppol registration when the company you are trying to register is already subscribed to Peppol in Exact Online. During the onboarding process you receive a selection of multiple accounts, but selecting an account results in an 'access denied' error. We are investigating the issue. Our apologies for the inconvenience.
Dec 18, 2025 - 13:12 CET

Exact Online Degraded Performance

Exact Online Premium Degraded Performance

Exact Online Payroll & HR Operational

Exact Online Fiscaal Operational

Exact Online Jaarrekening Operational

Exact Online Collaboration Operational

Exact Online Project Management Operational

Exact Online Bouw Degraded Performance

Exact Cloud Services Operational

Exact Globe+ Operational

Exact Globe Next Operational

Exact Synergy Operational

Exact Financials Operational

Exact Proquro Operational

Exact SRXP Operational

Exact Consolidatie Operational

Exact Boekhoud Gemak Degraded Performance

Exact HR & Salaris Gemak Degraded Performance

Exact Multivers Degraded Performance

Exact Kantoor Gemak / PM 365 Operational

Exact Reeleezee Operational

Exact Winbooks Operational

Exact Officient Operational

Exact Venice Operational

Exact Gripp Operational

Exact Horeko Operational

Exact API Operational

Bank links / PSD2 Operational

Customer Support Department Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 6, 2026

All products - Not able to create a supportcase (Global)

Resolved - This issue has been resolved. It is possible to create a supportcase again. Our apologies for the inconvenience.
Jan 6, 19:19 CET

Investigating - Currently we are facing technical issues with the Exact Support page. As a result, you might not be able to create a supportcase at this moment. For Exact Online the Exact AI Assistent is available as alternative. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 6, 18:26 CET

Exact Online - Missing CODA statements for BNP (BE)

Resolved - This issue has been resolved. All BNP statements have been delivered by Codabox. Our apologies for the inconvenience.
Jan 6, 16:04 CET

Identified - The bank statements for BNP are currently being processed at Codabox. This page will be updated as soon as more information is available.
Jan 6, 10:34 CET

Investigating - You may experience a delay in the Codabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.
Jan 6, 10:22 CET

Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (BE/NL)

Resolved - This issue has been resolved. These invoices have since been resend. Our apologies for the inconvenience.
Jan 6, 13:40 CET

Monitoring - A fix has been implemented and we are monitoring the results. Invoices with the track status error will be resend.
Jan 6, 10:58 CET

Investigating - You may experience that the Track status 'Error' is given for sales invoices that were sent via Peppol today. We are investigating this issue. Our apologies for the inconvenience.
Jan 6, 10:10 CET

Exact Online Premium - Login not possible in Exact Online Premium (NL)

Resolved - The issue has been resolved. Exact Online Premium is available again. Our apologies for the inconvenience.
Jan 6, 13:03 CET

Monitoring - We have implemented a fix and we are monitoring the results.
Jan 6, 10:31 CET

Update - Currently you may experience that it is not possible to log in Exact Online Premium due to a message ‘Login page not available’. We are investigating the issue. Our apologies for the inconvenience.
Jan 6, 09:32 CET

Investigating - You may experience performance issues in Exact Online Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.
Jan 6, 09:00 CET

Exact Online Premium - Messages sent to the digital postbox are not received in Exact Online (NL)

Resolved - The issue has been resolved. All mail messages have been delivered to the digital postbox. Our apologies for the inconvenience.
Jan 6, 12:41 CET

Monitoring - A fix has been implemented. The messages sent earlier today are still being processed. Please refrain from re-submitting the e-mails since they will be handled with a delay.
Jan 5, 15:03 CET

Investigating - You may experience that mails sent to the digital postbox are not received in Exact Online. Please note that this only affects Exact Online Premium. We are investigating the issue. Our apologies for the inconvenience.
Jan 5, 14:37 CET

Jan 5, 2026

Exact ELIS - Microsoft Message Queuing fails after Microsoft security updates.

Resolved - This issue is resolved after installing the Windows updates from 19th of December or later.
Jan 5, 15:53 CET

Monitoring - A fix is provided for this issue by Microsoft on the 18th of December in:
- KB5074975 (Windows Server 2019 & Windows 10 version 1809)
- KB5074974 (Windows Server 2016 & Windows 10 version 1607)
- KB5074976 (Windows 10 version 22H2 & Windows 10 version 21H2)
Customers affected by this issue are advised to update to the latest Windows Update.
Dec 19, 12:01 CET

Update - We are continuing to investigate this issue.
Dec 19, 07:53 CET

Investigating - After recent Windows updates, there are issues with the working of the Microsoft Message Queuing (MSMQ). Due to these issues Exact ELIS is unable to function. These issues are occurring after installing the following Windows updates:
- KB5071544 (Windows Server 2019 & Windows 10 version 1809)
- KB5071543 (Windows Server 2016 & Windows 10 version 1607)
- KB5071546 (Windows 10 version 22H2 & Windows 10 version 21H2)

The issue is under investigation. Additional information will be shared as soon as it becomes available.
Dec 16, 14:32 CET

Exact Globe+/Exact Globe Next - Error message "Sender not registered" when sending Peppol E-invoices.

Resolved - A fix has been implemented and the issue is resolved. As of 30-12-2025 it is possible again to send Peppol E-invoices.
Our apologies for the inconvenience.
Jan 5, 15:45 CET

Investigating - You may experience an issue when sending Peppol E-invoices. The message "Sender not registered" can be shown upon processing the Peppol E-invoices. We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Dec 24, 09:49 CET

Exact Online Fiscaal - Resubmit OWR returns submitted before 13-11 with fiscal partners

Resolved - If you need to take action and resubmit the affected 'Opgaaf Werkelijk Rendement' (OWR) returns as soon as possible, the administrators received an email, 17th of November, a reminder email, 1st of December, and a registered letter sent to the office, 18th of December.

For now, we are closing this message. However, if you have not resubmitted the ‘Opgaaf Werkelijk Rendement’ (OWR) returns yet, we still advise you to resubmit it as soon as possible. Our apologies for the inconvenience.
Jan 5, 10:50 CET

Monitoring - Update: We want to remind you to take action and resubmit the affected 'Opgaaf Werkelijk Rendement' (OWR) returns as soon as possible. If this applies to you, the administrators received a reminder email, 1st of December, with further information. Please refer to this email.
Dec 1, 13:33 CET

Identified - We would like to inform you that, following consultation with the Tax Authorities, it has become apparent that when a single joint OWR return has been submitted, OWR returns do not include a separate XBRL file for the fiscal partner, which the Tax Authorities do expect. The 'Opgaaf Werkelijk Rendement' (OWR) with fiscal partner must therefore be resubmitted. If you have not done this yet, we advise you to resubmit it as soon as possible.

If this applies to you, the administrators received an email today, 17th of November, with further information. Please refer to this email. Our apologies for the inconvenience.
Nov 17, 15:18 CET

Exact Online - 'PEPPOL is not full' error when changing Peppol subscription (BE)

Resolved - The issue has now been resolved. Our apologies for the inconvenience.
Jan 5, 10:31 CET

Monitoring - We have implemented a fix and we are monitoring the results.
Jan 1, 20:24 CET

Investigating - You may experience an error when changing your Peppol subscription stating 'PEPPOL is not full'. We are investigating this issue. Our apologies for the inconvenience.
Dec 23, 10:51 CET

Exact Globe+/Exact Globe Next - Not possible to subscribe for receiving PEPPOL invoices

Resolved - This issue is resolved in Exact Globe+ Release 505 service pack 9, available since 05-01-2026.
Jan 5, 09:48 CET

Identified - The issue has been identified and a fix is being implemented.
Dec 31, 08:28 CET

Investigating - You may experience an issue when subscribing to receive PEPPOL invoices. The option to receive invoices can be greyed out in the Wizard. We are investigating the issue and will update this page once more information is available. Our apologies for the inconvenience.
Dec 24, 08:16 CET

Jan 4, 2026

Exact Online Fiscaal en Jaarrekening - Scheduled Maintenance on the 3rd of January (NL)

Completed - The scheduled maintenance has been completed.
Jan 4, 00:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 21:00 CET

Scheduled - Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 3rd of January between 21:00–00:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Jan 2, 15:02 CET

Jan 3, 2026

Jan 2, 2026

Exact Officient - Not able to login (NL/BE)

Resolved - The issue has been resolved. Exact Officient is accessible again. Our apologies for the inconvenience.
Jan 2, 14:20 CET

Investigating - It is currently not possible to login to Exact Officient via https://app.officient.io or via the Self Service portal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 1, 21:11 CET

Exact Online Fiscaal and Jaarrekening - Collaboration module is unavailable (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 2, 13:32 CET

Investigating - You may experience that the collaboration module does not be display any content. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 2, 08:58 CET

Exact Online Jaarrekening - Error when opening an audit plan (NL)

Resolved - This issue has been resolved. Our apologies for the inconvenience.
Jan 2, 13:31 CET

Investigating - You may experience receiving an error message when opening an audit plan. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.
Jan 2, 10:58 CET

Jan 1, 2026

Dec 31, 2025

Exact API - Webhook subscriptions missing (Premium)

Resolved - The issue has been resolved and the backlog has been processed. Our apologies for the inconvenience.
Dec 31, 10:33 CET

Monitoring - A fix has been implemented and all missing webhooks have been triggered with a delay. We are monitoring the results.
Dec 30, 10:28 CET

Investigating - We are currently experiencing missing webhooks. We are investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.
Dec 29, 17:12 CET

All Products - ‘You are already subscribed to the Peppol network via Tradeinterop’ when trying to register to the Peppol network (BE)

Resolved - The issue has been resolved. It is possible again to register to the Peppol network without facing unexpected errors. Our apologies for the inconvenience.
Dec 31, 10:25 CET

Monitoring - We have implemented a fix and are monitoring the results. If you unsubscribed after 29-12-2025 11:00 you should no longer encounter this error after unsubscribing for the Peppol network through Exact.

If you unsubscribed before this date and still encounter the error 'You are already to the Peppol via Tradeinterop' when trying to register to the Peppol network, please contact Exact Support so the previous subscription can be manually removed.
Dec 30, 13:44 CET

Investigating - It is possible that you get a message stating that you are already registered to the Peppol network via Tradeinterop when you want to finish your Peppol registration. This issue is only occurs if you have been registered in the past, but you are unsubscribed recently. Please contact Exact Support to report this error so the previous subscription can be removed manually at Tradeinterop. We are investigating the issue. Our apologies for the inconvenience.
Dec 24, 15:20 CET

Dec 30, 2025

Unresolved incident: Exact Boekhoud Gemak – Error “Statement (xx) no longer exists.” when opening a bankstatement.

Dec 29, 2025

Dec 28, 2025

No incidents reported.

Dec 27, 2025

No incidents reported.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

Dec 23, 2025

Exact Online - Track status 'Error' for sales invoices that were sent via Peppol (BE)

Resolved - This issue has been resolved. Declined invoices can be resubmitted. Our apologies for the inconvenience.
Dec 23, 10:55 CET

Update - We are still investigating the impacted invoices. You can resubmit the declined invoices if needed.
Dec 19, 16:48 CET

Monitoring - A fix has been implemented. Errors were given between 11:53 and 13.50 19/12. We are monitoring the results. Please refrain from resending the affected invoices until further notice.
Dec 19, 14:38 CET

Investigating - You may experience that the Track status 'Error' is given for sales invoices that were sent via Peppol starting today at 11:45. You will also receive an email stating: This invoice could not be delivered please contact support. Participant data for PartitionKey: 9925:BEXXX; and RowKey: EolBe not found. We are investigating this issue. Our apologies for the inconvenience.
Dec 19, 13:54 CET

Exact Cloud Services - Microsoft Message Queuing fails after Microsoft security updates.

Resolved - This incident has been resolved.
Dec 23, 10:05 CET

Identified - The issue has been identified and a fix is being implemented.
Dec 19, 09:45 CET

Update - We are continuing to investigate this issue.
Dec 19, 07:53 CET