CommerceOps
$1b+
of trade protected across our base
98%
of issues actioned in 30 mins
95%
of issues solved before dev intervention
Why use CommerceOps?
Quick Start
Live in 72 hours
Configurable
To suit your needs
Integrated
Working alongside any in-house or agency team
Live dashboard
Track performance in real-time
Proactive approach
Ensuring actionable insight and urgency
Vigilant 24/7
Alert to security and accessibility risks
Live in just 72 hours
Around the clock availability
Swift action
Daily system health check
Third-party management
Strengthening compliance
Peak period enhanced reporting
Impact assessments
What’s included
| Core | Plus | Premium | Custom | |
| 24/7 incident response team |  |
|
|
 |
| Live dashboard access | |
|
|
|
| 24/7 CommerceOps support line | |
|
|
|
| Incident management (support desk) | |
|
Integrated | |
| Proactive monitoring | |
|
|
|
| Daily operational check | |
|
|
|
| Peak period enhanced monitoring | |
|
|
|
| Third-party management | |
|
|
|
| Core Web Vitals (CWV) monitoring | |
|
|
|
| Platform update impact assessments | |
|
|
|
| Monthly performance review | |
|
|
|
| P1 remediation time | |
|
|
|
| Peak trade readiness review | |
|
|
|
| Quarterly business reviews | |
|
|
|
| WAF monitoring | |
|
|
|
| Content Security Policy (CSP) | |
|
|
|
| Release governance | |
|
|
|
| Frontend error monitoring | |
|
||
| Load testing | |
|
||
| Security audit | |
|
||
| Security log monitor | |
|
||
| Penetration testing | |
|
||
| Accessibility assurance | |
|
Their enhanced order failure monitoring helped us identify an issue that led to an 11% increase in conversion, and their WAF monitoring gives us the visibility we need to ensure our storefront is secure. We know we can rely on the team to be there for us 24/7, and that our trade is protected even while we sleep.”
Core
24/7 response team
Live dashboard access
24/7 CommerceOps support line
Incident management (support desk)
Proactive monitoring
Daily operational check
Peak period enhanced monitoring
Third-party management
Core Web Vitals (CWV) monitoring
Monthly performance review
Plus
24/7 response team
Live dashboard access
24/7 CommerceOps support line
Incident management (support desk)
Proactive monitoring
Daily operational check
Peak period enhanced monitoring
Third-party management
Core Web Vitals (CWV) monitoring
Monthly performance review
P1 remediation time
Peak trade readiness review
Quarterly business reviews
WAF monitoring
Content Security Policy (CSP)
Release governance
Premium
24/7 response team
Live dashboard access
24/7 CommerceOps support line
Incident management (support desk)
Proactive monitoring
Daily operational check
Peak period enhanced monitoring
Third-party management
Core Web Vitals (CWV) monitoring
Monthly performance review
P1 remediation time
Peak trade readiness review
Quarterly business reviews
WAF monitoring
Content Security Policy (CSP)
Release governance
Front end error monitoring
Load testing
Security audit
Security log monitor
Penetration testing
Accessibility assurance
Change control
Custom
24/7 response team
Live dashboard access
24/7 CommerceOps support line
Incident management (support desk)
Proactive monitoring
Daily operational check
Peak period enhanced monitoring
Third-party management
Core Web Vitals (CWV) monitoring
Monthly performance review
P1 remediation time
Peak trade readiness review
Quarterly business reviews
WAF monitoring
Content Security Policy (CSP)
Release governance
Front end error monitoring
Load testing
Security log monitor
Penetration testing
Accessibility assurance
Change control
Download the key fact sheet
