Docs stuck in processing

My training documents aren’t uploading. Stuck in processing for hours. Any resources?

Jake Galloway About 19 hours ago

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Bugs

Adding Grok models to Chipp

Maaria Tiensivu 8 days ago

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Feature Request

Link web content when citing sources

Many of my sources are URLs and youtube videos. I cite all sources in our bot so users can see where the knowledge comes from which builds trust. But when it cites webpages or videos, there is no link the user can follow to view the original source themselves. Ideally, I want the source citation to link directly to the source.

Troy Michels 8 days ago

1

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Feature Request

Consumers table not scrollable anymore

I just noticed the consumers table in the metrics area is not scrollable anymore. It seems it cuts off some records.

Matthias Werner 9 days ago

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Bugs

PDF dynamic watermark and Payment method for Indian people

Hello, I want to request two features. First one is PDF dynamic watermarking where there should be option to choose dynamic watermark like name and email address of that account or name of the AI tool etc. the second feature request is payment methods for people from India because here we don’t have stripe. Thank you.

Amol Shinde 12 days ago

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Feature Request

Chipp Agent Template API: API endpoints for programmatic agent creation and input

Overview Feature request from Featurebase to enable programmatic agent creation and interaction via API, allowing external systems to spin up and use Chipp agents without the UI. Sub-Issues ENG-1608: Template-Based Agent Creation Endpoint (POST /templates/{id}/instantiate) ENG-1609: Simple Input API for Template-Based Agents (POST /agents/{id}/input) ENG-1610: Optional Webhook Delivery for Longer Tasks Use Cases Agencies: Spin up white-labeled agents for clients programmatically SaaS integrations: Use Chipp agents as backend helpers Automation flows: Integrate agents into Zapier/Make workflows Long-running tasks: Async webhook delivery for complex workflows MVP Scope Mark agents as "templates" in UI POST /templates/{templateid}/instantiate → returns new agentid + entry points POST /agents/{agent_id}/input → returns agent response Optional webhook_url parameter for async delivery Technical Considerations Authentication: API keys or OAuth Rate limiting for agent creation Template versioning Webhook retry logic

Linear 13 days ago

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Feature Request

Black background & black text on source modals

We cite sources in responses. As of today (12/16), when you click on a source, you get a modal with a black background and black text, making it unreadable. for context, we have the dark mode option turned off, but both modes, light and dark look like this.

Troy Michels 14 days ago

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Bugs

Video

Can you add video generation to the ai chat pls

mumu syj 18 days ago

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Feature Request

Error when citing large pdf sources

My bot has hundreds of sources which are actually FDA guidances and are large pdf documents, often around 40 pages long, but some longer. These have been ingested via the google drive integration and are being cited in responses. However, when they are cited, the link to the pdf appears beneath the quote, and the modal pops up and says “no content available” and an error pops at the top of the screen saying “Failed to load source content”. For us these are cited on a majority of responses, so the occurrence of that error is quite common. everything works right up to the point of displaying that cited source.

Troy Michels 21 days ago

1

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Feature Request

"/" actions always appear, even when disabled

When a user types “/” they get a list of actions. I thought that was controlled through the “basic actions” setup in the settings, but whether I add or remove from that, what the user sees in the chatbot is the same. This feels like a bug to me unless I’m not understanding that feature.

Troy Michels 25 days ago

2

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Bugs

Webhook Event for new users

It would be great to have the option to configure a webhook which fires whenever a new user signs up to a specific chipp app. This would simplify enrolling them to onboarding email sequences and so on. Currently, I am doing it manually, which means checking the metrics multiple times a day and manually enroll people in the sequence.

Matthias Werner 26 days ago

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Feature Request

Optional Webhook Delivery for Longer Tasks

Initiative: Chipp Agent Template API Description: Enable optional webhook delivery for cases where agent workflows take longer than a normal synchronous request. When a webhook URL is provided, Chipp will send the final output to that URL once completed. Requirements: Extend the Input API to accept: webhook_url (optional) Chipp sends: agent_id request reference final output (text or structured data) Webhook delivery only occurs if the caller opts in Outcome: Supports long-running workflows, multi-step actions, and deeper agent capabilities without requiring polling or waiting.

Daniel Jeffords 29 days ago

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Feature Request

Simple Input API for Template-Based Agents

Initiative: Chipp Agent Template API Description: Provide a lightweight API endpoint that lets external systems send a message or structured input to a Chipp agent and receive the agent’s response. This mirrors the existing chat interface but requires no UI, embed component, or manual configuration. Requirements: API endpoint: POST /agents/{agent_id}/input Accepts: text message optional simple JSON payload Returns: the agent’s response text any tool/action outputs Does not expose or modify configuration settings Outcome: Agents can operate as backend helpers for SaaS apps, automation flows, or operations tools without needing a visible chat interface.

Daniel Jeffords 29 days ago

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Feature Request

Template-Based Agent Creation Endpoint

Initiative: Chipp Agent Template API Description: Add a simple API endpoint that allows external systems to create a new agent from an existing agent template. Templates are created and configured inside the Chipp UI and contain all required data sources, actions, and channel setup so the API consumer does not need to configure anything. Requirements: Ability inside the UI to mark an agent as a “template” API endpoint: POST /templates/{template_id}/instantiate New agent inherits everything from the template: instructions actions/tools integrations data sources channels API returns: new agent_id communication entry points (Slack install URL, agent URL, etc.) Outcome: External tools, agencies, and SaaS products can instantly spin up ready-to-use agents without touching the Chipp UI.

Daniel Jeffords 29 days ago

1

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Feature Request

Add additional training materials to the Chipp.ai support tools

I’ve noticed that the help bots around Chipp.ai don’t seem to have access to a number of educational and support resources. This is an incomplete list, but covers specific areas I’ve noticed. 1. Access to your documentation. It just tells me to go look it up and does not give direct links either. - this would be incredibly helpful! 2. Your support bot on the help page doesn’t seem to know that’s what it is and continuously points me to go find your help page if I have questions. I’ve even tried asking it to review what’s on https://app.chipp.ai/settings/help-center and help me understand how to find answers, and it doesn’t. It’ll just tell me to use the link I shared with it. 3. The support bot does not seem to have a support email on file for you all. I know you have the updates.chipp.ai site, but there are a lot of support queries that fall outside that parameter. It would be great if you all had a way to contact you other than just through here. 4. Your support bot does not point people to updates.chipp.ai to submit tickets. It will even claim it’s going to submit a ticket for me, but when pushed admits it can’t do that. Overall, I just haven’t been able to get it to give me direct links or contact points for any solutions within Chipp.ai.

Daniel Jeffords 29 days ago

1

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Feature Request

Stopping a request to a Chipp causes future queries to fail

When using the Chipp.ai support bot on https://app.chipp.ai/settings/help-center, I found that pausing a stalled query (or any) makes the future queries fail. The only way to solve this is to refresh the page, but that loses all the messaging history and current chat context. This was done on the Chipp.ai support page via my 2025 Macbook Pro using the Chrome browser.

Daniel Jeffords 29 days ago

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Bugs

AI App generator is broken - throwing 500 error.

Here is a screen recording of trying to use the App Generator and it throwing a 500 error. This is on a 2025 MacBook Pro via Google Chrome.

Daniel Jeffords 29 days ago

1

High Priority

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Bugs

Document retrieval issue

When using a basic HR assistant, my Chipp chat always has to try at least twice to retrieve basic information (only one knowledge source) and then apologizes for the technical difficulty. Anyone else having this issue?

Murray McCulloch About 1 month ago

2

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Bugs

Transcript of voice mode conversations

It would be great if there was a setting to enable automatic transcripts of voice mode conversations. Otherwise, everything is gone after closing the conversation and the feature has limited value.

Matthias Werner About 1 month ago

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Feature Request

Unnecessarily increased chatlogs volume 2.

A few weeks ago you fixed the bug with the same title (thank you), but today the same issue has appeared again. (“Lately, the chatlogs shows chats that only contain the bot’s default greeting (like “Hi, how can I help you?”) but no user reply. On my site, this means hundreds of new log entries a day which provide no practical value — they just take up space and make it harder to find real conversations.”)

ÁtLinkelve About 2 months ago

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Bugs