Order Processing and Shipping Time Frames

Please see our Shipping Updates for the latest on processing and dispatch times.

Standard Shipping: Most standard mail shipments cost a flat rate of $12.00. We use a combination of shipping services, with the final delivery typically handled by the destination country’s postal service. Most orders will ship from Thailand. Orders to North America will ship from our California fulfillment center when stock is available. Kindly note that we are unable to ship to US Armed Forces (AP) addresses.

Processing times vary depending on the product ordered and destination country. Shipments to Europe from Thailand use a batch ship method which means you may need to wait a little longer before shipping takes place. Unless otherwise stated on the product page, the order processing time for standard mail shipments is 48 hours (except Europe).

After an order has been processed and dispatched, customers will receive an automated notification with a tracking link to aftership.com, or the carriers’ websites e.g. UPS, or DHL. Additional delivery information may be available on the website of the local postal service with the same tracking number.

Estimated delivery times*

• United States: 7 – 14 working days (7 – 10 working days if shipped from within the US)
• Europe: 14 – 21 working days
• Australia: 10 – 14 working days
• Asia: 7 – 10 working days
• Canada: 14 – 21 working days
• Rest of the world: 14 – 31 working days

Express Shipping: Most express shipments are charged a flat rate of $19.00 and sent using a courier service. Full tracking is available and a signature may or may not be required on delivery. If you are not home to receive the package, a note will be left at your property to rearrange delivery. If no note is available, please check the carrier’s tracking page for an update. For orders to the US, please be aware that we are unable to ship to US Armed Forces (AP) addresses.

Express shipments are much more likely to be inspected at customs when compared to the standard shipping method and incur additional fees.

Estimated delivery times*

• Australia and New Zealand: 8 – 12 working days
• Rest of the world: 4 – 6 working days

*The actual delivery time is subject to change without notice. We are unable to offer guarantees on shipping times and your order may take longer to arrive for a variety of reasons outside our control. Expect delays around the holiday season.

Remote Area Surcharge for Express Shipping
*Deliveries to postcodes in this list will incur a Remote Area surcharge. If the surcharge applies, we will contact customers after the orders have been confirmed to process the additional payment.

General International Shipping Information

• Customs policies vary by country.
• You are responsible for any customs duties, import taxes, or other fees charged by your local customs office.
• We cannot mark orders as gifts to avoid customs fees.
• Refused Deliveries: If an order is returned due to unpaid customs or other fees, the refund will be reduced by all associated return costs.

Disclaimer: This information is for general guidance only. Please check your country’s specific import regulations before placing an order.

US, Canada & Mexico
April 3, 2025: Due to recent trade policy changes announced by the U.S. administration, orders shipped from Thailand to the U.S. may be subject to additional tariffs. This situation is evolving, and we will update this notice as needed. To avoid these tariffs for U.S. customers, we will prioritize shipping from our U.S. fulfillment center whenever possible.

For customers in Canada and Mexico, orders will be shipped from our U.S. fulfillment center whenever stock is available. While no new tariffs have been confirmed for these countries, we recommend checking with your local customs office for updates. If the product is only available at our Thailand facility, it will be sent from there, and standard import duties or taxes may apply upon delivery.

EU Countries

• VAT is included in the price.
• Important: You may still be subject to customs charges or other fees upon arrival.

Non-EU European Countries
Orders may incur import duties and taxes, especially when shipped via Express shipping mode. To minimize potential import fees, please consider choosing the slower standard shipping method.

Once your order has been processed and sent, you will receive an automated email with a link to a tracking page. It is not necessary to create an account to view tracking information as this will always be sent by email.

If the tracking page is not loading, please allow 24 hours for the information to update before contacting out customer service team. For standard mail shipments, further tracking information may be available on the website of the local postal service.

For example, if ordering to Australia, once the package has passed through customs, you will find more detailed tracking updates on Australia Post’s website.