Hi @drtrouthair,
I can think on two possibilities:
1) You have the MIDI expansion installed (EME) and MIDI route is blocking the Track.
2) There is a HW issue. If a very negative voltage (-12 , -10...) from any module output is patched to the Eloquencer gate output ( output vs output connection ) the output transistor could be damaged. In this case we can offer different options: a) if you are into DIY and you fancy to repair it yourself we can guide you during the process, we always prefer this option, it is much more satisfying to repair you own things and it is a little less CO2 that we throw out there. If not we can take care of the repair. Which serial number do you have ? (it is beside the power connector).
Hi good afternoon,
I have exactly the same problem as drtrouthair, my track A no longer outputs a gate, all other tracks work. Is my eloquencer defective now? Also midi in route, all tracks are set to off at the EME. I hope someone can help me with soldering and etc. I unfortunately don't know my way around. How long would such a repair take? I also did a firmware update again, but unfortunately without success.
Hi @tarik1985,
If the problem is on the GATE but the CV output is still giving different voltages we are probably facing option 2)
It is a HW problem.
If you have some experience in DIY I can explain you how to fix it, if you don't have experience or you don't want to do it, you can send it to us an we will fix it. In this last case please send us ans email to [email protected] and we will tell you how to proceed.
Thanks very much,
I have sent the Eloquencer to you, the error has been fixed and the module is on its way to me.
I would like to express my thanks again to Winter Modular, first class service !!!
@wintermodular Hi!
I have this same problem - I sourced the replacement transistor and with the help of a friend I will attempt the repair.
Any tips for accessing the transistor? It seems hard to reach... should the back parts of the CV/GATE inputs, and the back parts of the buttons, be removed for easier access?
Thanks!
Hi @zoid,
I only recommend doing this if you have already checked that there are no other software configurations blocking the channel and if you have some experience with electronics. Just to be sure, please follow these steps:
- Check that there is nothing routed from MIDI IN to MIDI IN ROUTE (only if you have EME).
- Check that the track isn't muted.
- Check that there is no LFO attached to that channel.
- Try loading a new project and see if the problem persists.
If you decide to proceed, here are some tips for the process:
- If you have a hot air gun, it is much better to use it instead of a soldering iron. Be careful to focus the heat only on the component to avoid melting the buttons.
- If you only have a soldering iron, try applying heat to the pins sequentially. Spend a few seconds on pin 1, then a few seconds on pin 2, then pin 3, and so on. Once you feel that it's starting to get hot, use pliers to hold the component and focus on the pins on the same side. Then try the other side.
- Be cautious when working near the buttons as it's easy to accidentally touch them with the soldering tip, and they can melt in less than a second.
- Avoid applying too much pressure on the PCB to prevent damage to the PCB traces, as this would make the repair more complicated.
Please proceed with caution and let me know if you need any further assistance at support(a)winter-modular(dot)com
@wintermodular Hi, thanks very much for the info. Have checked the software configurations but will recheck.
I will find out in the next week if my friend is capable to attempt the repair but if not I will arrange to send it to you if that is still an option?
@zoid of course it is an option !
For easy repairs we recommend DIY option, but if the customer does not want or can't we always offer the 'official repair' option.
@wintermodular great thanks, its with an electronics friend now who can do it, will have it back in a few days
Hi,
I have similar issue - tracks D-H stopped sending gate. I have the expander btw.
Any ideas? Is it surely hardware issue or could be sorted out with reboot or smt?
Hi @earlsfield-78
It's the same issue you mentioned in the other thread, right? It seems like it's solved. The difference between your issue and the other one is that in your case, you probably didn't have either GATE or CV. In this situation, most of the time, it's a problem related to the EME feature called MIDI ROUTE. When it routes MIDI to that track, it stops listening to the information contained in those tracks.
@wintermodular Hi, yes, the issue was Midi routing via EME. Previous owner left 8 tracks configured with Midi in, so it makes sense. Sorry for the bother 🙂 Sorted.
@earlsfield-78 no problem at all !
It can happen, it has happened to me... 😓
In the upcoming FW I have added a message that tells us that the MIDI routing is active while being on a routed tracked.
