Chaport — Live Chat & Chatbots

Description

Chaport is a modern live chat and chatbot solution designed to help you communicate with your website visitors easily and effectively. It combines real-time messaging, chat automation, multi-channel support, and powerful operator tools in a clean, intuitive interface.

More than 30,000 teams worldwide use Chaport to improve customer communication and streamline support, and the product is well-rated on platforms such as Capterra and G2.

24/7 CUSTOMER SUPPORT

Provide timely assistance using live chat and chatbots. Automated replies help you stay available around the clock, while operators can step in whenever human interaction is needed.

MULTI-CHANNEL COMMUNICATION

Handle all incoming messages in one place. Let your customers reach you through their preferred communication channel — whether it’s live chat, Facebook, Telegram, Viber, or email.

IMPROVED CUSTOMER EXPERIENCE

Deliver consistent, high-quality support using a combination of live chat and chatbots. Chatbots help with routine questions, reduce operator workload, and free your team to focus on more complex requests.

LEAD GENERATION & QUALIFICATION

Engage visitors with targeted auto-invitations based on specified rules. Collect essential contact details using a pre-chat form or request them during a chatbot conversation. Start meaningful conversations with visitors who show interest and convert them into leads.

INCREASED SALES

Reach out to customers at key moments — for example, on the checkout page — using automated messages. Assist them in completing their purchase via live chat or allow your chatbot to guide them through common questions.

WORKFLOW AUTOMATION

Connect Chaport to your existing tools via API or Zapier. Automatically transfer collected data to your CRM, email service, task manager, or any other system you use.

RELIABLE CUSTOMER COMMUNICATION

Quality support is an essential part of a great customer experience. When customers receive timely and helpful assistance, they are more likely to stay with your business and recommend it to others. Live chat and chatbots help you provide fast, high-quality support, build trust, and strengthen customer loyalty.

Why Chaport is a great solution for your website:

• Easy installation
  Getting started takes only a few minutes. Once installed, the chat widget becomes visible on your website, and you can immediately begin communicating with visitors.

• Intuitive interface
  Chaport is designed to be simple and easy to use. You can quickly learn how to manage chats, configure chatbots, and customize settings without spending extra time on onboarding.

• Customization
  Adjust the chat widget to match your branding. You can choose the colors, add a background, change the position, and fine-tune other settings to match your website design.

• Understanding your customers
  Chaport helps you better understand your visitors. Collect visitor info or conduct a survey using a pre-chat form, see what users are typing in real time with typing insights, and view the pages they browse while chatting.

• Simple and transparent pricing
  Chaport offers simple and fixed pricing where you don’t need to pay for each operator. You can choose from three plans: Free (2 operators), Pro (4 operators), and Unlimited (unlimited operators). You can stay on the Free plan forever or upgrade at any time to unlock more functionality

• Powerful Free plan
  Even on the Free plan, you get key features such as unlimited chats, multilingual widget, in-chat email request, reports, and more — everything needed to improve communication with your visitors.

KEY FEATURES

• Mobile-friendly widget: install a premium-looking live chat widget that works great on mobile.
• Desktop apps: download desktop apps for macOS and Windows to work from your computer.
• Mobile apps: receive and answer chats from anywhere with full-featured mobile apps for iOS and Android.
• Chatbots: create chatbots to automate your customer service, boost conversion, and capture more leads.
• Easy-to-use scenario editor: quickly build chatbot scenarios without any coding skills.
• Transfer to operator: a chatbot can transfer chats to a live chat operator if the query is too complex.
• Group chats: operators can invite another operator or join someone else’s chat to assist each other.
• Teams: organize your operators into teams based on their roles, such as Support, Sales, or Marketing.
• Assignment rules: automatically assign chats to the right operators or teams based on language, page URL, visitor location, message text, and other conditions.
• Auto-invitations: engage visitors who have questions and encourage them to start a conversation via live chat.
• Offline messages: receive messages when all operators are offline and send replies even if the visitor has already left the website.
• Multilingual chat widget: the widget automatically switches to the visitor’s preferred language.
• Saved replies: create answer templates for common visitor questions to provide faster customer service.
• File sending: exchange screenshots, documents, and other files with your visitors.
• Emoji: make communication more expressive with emoji support.
• Typing insights: see what visitors are typing and read messages before they are sent to respond more quickly.
• Visitor ban: block unwanted visitors if necessary.
• Unlimited chats: no limitations on the number of chats, even on the Free plan.
• Unlimited history: browse previous conversations with all associated visitor information.
• Search: quickly find the information you need in your chat history.
• Reports: track served and missed chats and see how much time operators spend online; generate on-demand reports for more detailed insights.
• Unlimited websites: use Chaport live chat and chatbots on multiple websites.
• Integrations with email and social media: receive messages from multiple channels and answer them in Chaport.
• API and 3,000+ integrations via Zapier: automate workflows and increase productivity.
• Customization: adjust the chat widget appearance to match your website design.
• Chat transfer: transfer chats to other specialists if the query is not within your area of expertise.
• Automatic email address request: automatically request a visitor’s email after they send their first message.
• Pre-chat form: collect visitor information or conduct a short survey before a chat starts.
• Visitor info: view visitor details such as name, phone number, email, language, location, and more.
• Notifications: receive notifications about new messages via desktop, browser, mobile, or email.
• Read receipts: see message statuses indicating when a message was sent and read.
• Message editing and deletion: edit or delete messages to correct previously provided information.
• Notes: leave internal notes about visitors for future reference.
• Chat transcripts: send chat transcripts to email for archiving or sharing with customers.

GETTING STARTED WITH CHAPORT LIVE CHAT & CHATBOTS

To start using Chaport Live Chat, you need to create an account. It is fast and free, with no credit card required. Once your account is activated, you can install the chat widget on your website. The installation of the WordPress plugin takes only a moment.

After installation, the live chat widget will appear on your website, and you’ll be ready to communicate with your visitors. In your account, you can configure live chat settings — add operators, upload photos, customize the widget, create auto-invitations, build chatbots, and use all the available tools to enhance your customer experience.

USE ONE ACCOUNT FOR MULTIPLE WEBSITES

You can install the Chaport chat widget on as many websites as you need on any plan, including the Free plan. Manage all your live chats in a single Chaport app. The website from which a chat originates is shown in the Visitor Info section. You can keep a consistent widget design across your sites or customize the appearance for each URL individually.

MANAGING THE ACCOUNT

You can assign roles to your operators and specify their permissions. An operator can have one of two roles:

• Operator — receives live chats, sees other operators’ chats, and views reports.
• Administrator — has all Operator permissions plus access to account settings (customizing the widget, adding operators, etc.).

The user who first registers a Chaport account automatically becomes the Administrator and Account Owner. This user cannot be deleted, and their role always remains the same. The account owner can choose a pricing plan and manage billing.

LIVE CHAT & CHATBOTS

Boost your website’s productivity using the combination of live chat and chatbots. Communicate with visitors in real time and provide 24/7 support through automated replies.

Chaport includes a simple, fully functional chatbot builder. Creating a chatbot is easy — no coding required. Add a new bot, define the triggers, and build the scenario.

With Chaport bots, you can provide information, answer questions, request visitor details, or transfer the conversation to a live chat operator when needed.

CHAPORT AND GDPR

The GDPR is a data protection law created to protect the personal data of EU citizens and increase the responsibilities of organizations that process such data. Even if you are not located in the EU, the GDPR applies if you handle the personal data of EU citizens.

To help you use Chaport Live Chat and chatbots in a GDPR-compliant way, we provide the necessary tools:

• Chat deletion and export
• Account deletion and export
• Legal text in the live chat widget to inform visitors how you use their personal data
• Marketing permission request
• Data processing addendum that can be signed at your request
• GDPR-friendly legal documents

AFFILIATE PROGRAM

You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers the highest commissions on the market – you will get 35% of recurring lifetime payments from referred customers.

You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers a 35% recurring lifetime commission for referred customers. Join and start earning now!

SUPPORTED LANGUAGES

Chaport offers a multilingual live chat widget to facilitate communication across countries.
The widget determines the language of a visitor and automatically switches to their native language. Chaport currently supports 31 languages:

🇦🇿 Azerbaijani
🇧🇦 Bosnian
🇨🇳 Chinese (Simplified)
🇨🇳 Chinese (Traditional)
🇨🇿 Czech
🇩🇰 Danish
🇳🇱 Dutch
🇺🇸 English
🇪🇪 Estonian
🇫🇮 Finnish
🇫🇷 French
🇩🇪 German
🇬🇷 Greek
🇭🇺 Hungarian
🇮🇩 Indonesian
🇮🇹 Italian
🇱🇻 Latvian
🇱🇹 Lithuanian
🇳🇴 Norwegian
🇵🇱 Polish
🇧🇷 Portuguese
🇷🇺 Russian
🇷🇸 Serbian
🇸🇰 Slovak
🇸🇮 Slovenian
🇪🇸 Spanish
🇸🇪 Swedish
🇹🇷 Turkish
🇺🇦 Ukrainian
🇻🇳 Vietnamese
🏴󠁧󠁢󠁷󠁬󠁳󠁿 Welsh

The Chaport app for operators is available in 4 languages:

🇺🇸 English
🇩🇪 German
🇷🇺 Russian
🇪🇸 Spanish

SUPPORT

Find the detailed instructions in our Knowledge Base. Couldn’t find the answer? Our support team will be happy to help you!

• Send us a message via our live chat on chaport.com.
• Contact us via email: [email protected].

LEGAL

For more detailed information about our policies, please visit our website:

• Terms and Conditions
• Privacy Policy