Experiencing Issues/Missing Functionality

  • Imagebetyonfire

    (@betyonfire)


    2 weeks, 3 days ago

    Getting that message. Reconnected to CC / list. Sign ups do not seem to be working.

    Error logs: 


    [2025-10-30T01:55:22.204542+00:00] API.INFO: ConstantContact_API::get_lists:420 server_error: [] []
    [2025-12-11, 07:34] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-12-11, 07:34] Refresh Token:.INFO: Old Refresh Token: CfzcGVlM* [] [] [2025-12-11, 07:34] Access Token:.INFO: Old Access Token: eyJraWQi* [] []
    [2025-12-11, 07:34] Refresh Token:.INFO: Refresh token successfully received [] []
    [2025-12-11, 07:34] Refresh Token:.INFO: New Refresh Token: F15uAe1i* [] [] [2025-12-11, 07:34] Access Token:.INFO: New Access Token: eyJraWQi* [] []
    [2025-12-11, 07:34] Expires in:.INFO: Expiry: 86400 [] []
    [2025-12-12, 06:37] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-12-12, 06:37] Refresh Token:.INFO: Old Refresh Token: F15uAe1i* [] [] [2025-12-12, 06:37] Access Token:.INFO: Old Access Token: eyJraWQi* [] []
    [2025-12-12, 06:37] Refresh Token:.INFO: Refresh token successfully received [] []
    [2025-12-12, 06:37] Refresh Token:.INFO: New Refresh Token: Jv0TnWX-* [] [] [2025-12-12, 06:37] Access Token:.INFO: New Access Token: eyJraWQi* [] []
    [2025-12-12, 06:37] Expires in:.INFO: Expiry: 86400 [] []
    [2025-12-12, 22:01] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-12-12, 22:01] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2025-12-12, 22:01] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-13, 22:29] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-15, 01:42] API.INFO: ConstantContact_API::get_lists:420 unauthorized: Unauthorized [] []
    [2025-12-15, 14:01] Error: .INFO: Invalid state or auth code! [] []
    [2025-12-15, 14:01] Error: .INFO: Invalid state or auth code! [] []
    [2025-12-15, 14:03] Error: .INFO: Invalid state or auth code! [] []
    [2025-12-15, 14:03] Refresh Token:.INFO: Old Refresh Token: *** [] []
    [2025-12-15, 14:03] Access Token:.INFO: Old Access Token: *** [] []
    [2025-12-15, 14:03] Refresh Token:.INFO: Refresh token successfully received [] []
    [2025-12-15, 14:03] Refresh Token:.INFO: New Refresh Token: f0fGE8o1* [] [] [2025-12-15, 14:03] Access Token:.INFO: New Access Token: eyJraWQi* [] []
    [2025-12-15, 14:03] Expires in:.INFO: Expiry: 86400 [] []
    [2025-12-15, 14:03] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-12-15, 14:03] Refresh Token:.INFO: Old Refresh Token: f0fGE8o1* [] [] [2025-12-15, 14:03] Access Token:.INFO: Old Access Token: eyJraWQi* [] []
    [2025-12-15, 14:03] Refresh Token:.INFO: Refresh token successfully received [] []
    [2025-12-15, 14:03] Refresh Token:.INFO: New Refresh Token: 3p2LZEwc* [] [] [2025-12-15, 14:03] Access Token:.INFO: New Access Token: eyJraWQi* [] []
    [2025-12-15, 14:03] Expires in:.INFO: Expiry: 86400 [] []

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor ImageMichael Beckwith

    (@tw2113)

    The BenchPresser

    2 weeks, 3 days ago

    Looks like the refresh token was attempted to be used but was somehow invalidated or expired. Things go refreshed today, the 15th, likely via manual process.

    We do what we can to catch/log signups when in this state, and re-send once a new token has been acquired.

    Hopefully things are working well at the moment after the refresh.

    Thread Starter Imagebetyonfire

    (@betyonfire)

    2 weeks, 2 days ago

    The error message seems to be gone now, and the form appears to work, but the emails are not being added to the list at Constant Contact. Any advice?

    I’m wondering if just using the code from Constant Contact might work better than this plugin?

    Plugin Contributor ImageMichael Beckwith

    (@tw2113)

    The BenchPresser

    2 weeks, 2 days ago

    Just submitted to the form, can you confirm if you got a new signup just now? it’d be a webdevstudios.com url. It should also show in the log area from where part of your original post came from.

    Thread Starter Imagebetyonfire

    (@betyonfire)

    2 weeks, 2 days ago

    I received the email notification from the plugin that you signed up. I don’t see anything in the logs and our list in Constant Contact is not getting the sign ups.

    Log:
    [2025-12-16, 13:04] Refresh Token:.INFO: Refresh token triggered [] []
    [2025-12-16, 13:04] Refresh Token:.INFO: Old Refresh Token: 3p2LZEwc* [] [] [2025-12-16, 13:04] Access Token:.INFO: Old Access Token: eyJraWQi* [] []
    [2025-12-16, 13:04] Refresh Token:.INFO: Refresh token successfully received [] []
    [2025-12-16, 13:04] Refresh Token:.INFO: New Refresh Token: g6qBT9Yr* [] [] [2025-12-16, 13:04] Access Token:.INFO: New Access Token: eyJraWQi* [] []
    [2025-12-16, 13:04] Expires in:.INFO: Expiry: 86400 [] []

    Plugin Contributor ImageMichael Beckwith

    (@tw2113)

    The BenchPresser

    2 weeks, 2 days ago

    Can you reach out to [email protected] and provide this url as part of the message?

    https://wordpress.org/support/topic/experiencing-issues-missing-functionality/

    Would like to take this off-forum briefly for some extra troubleshooting.

    Thread Starter Imagebetyonfire

    (@betyonfire)

    2 weeks, 1 day ago

    Ok. Will do.

    Plugin Contributor ImageMichael Beckwith

    (@tw2113)

    The BenchPresser

    2 weeks, 1 day ago

    Responded there. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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