Few Errors | WordPress.org

Resolved tsccorp
(@tsccorp)

5 months, 4 weeks ago

Hello, peace be on to you , I would like to address these several issues.

The plugin default color(pinkish/purplish) still overrides custom colors selected or set in some instance for example sometimes when the page first loads,

When a new order is received , the notification display pop up at the bottom right sometimes display twice(2) for that order and sometimes it don’t

In the product pop-up I want the totals to be displayed regardless if the product have add-ons or(some people may not want this , as a paying customer I need this, at minimum have it optional)

The add to car button doesn’t display if the the product doesn’t have any attributes , and the totals doesn’t display in the pop-up if you don’t have any add-ons

In elementor editor , every time I make an edit update the added to cart functionality triggers

In the new order email if pick up or delivery is enabled , the template will display these lines I believe “Pick-Up Date” “Delivery Date” … these are not need or at least have optional to be displayed or not

(on mobile) the product slider does not snap to the next or previous product in a better way , therefor if someone slide just slightly the slider will sit in between the two images or products , so I’m sure it does this on desktop if you do not click the arrows

I’m using Edit WPC Menu Tab With Slider Pro Menu Style 2

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support Md Mahbub Morshed Chowdhury
(@faheem96dev)

5 months, 3 weeks ago

Hi @tsccorp,

Hello, peace be upon you, and thank you for reaching out to us with detailed feedback.

First of all, we’re extremely sorry for the inconvenience you’ve faced.

1. Default Color Overriding Custom Colors

To better understand the problem you’re facing, could you please provide screenshots or video recordings of the errors you encounter?

2. Notification Popup Displaying Twice or Not at All

We are extremely sorry for this issue. We are already working on it and will fix it in version 3. Kindly allow us some time.

3. Total Not Showing in Product Popup without Add-ons

We understand that you want the product popup to always show the total even if the product does not have add-ons. However,
at this moment, we do not have a feature that shows the total without product add-ons. If you are interested in this feature,

you can add your ideas to our feature request board. https://themewinter.com/wpcafe-roadmaps/#ideas

4. Add to Cart Button Not Showing Without Product Attributes

Yes, you are right. If you do not add product attributes, then WPCafe’s add to cart button will not appear on the product, and instead the normal WooCommerce add to cart button will be shown. Also, if you do not add add-ons, the total will not be displayed in the popup.

5. Elementor Editor Triggers Add to Cart Functionality

We have tested by editing and updating the page with Elementor, but did not experience this issue.
Could you please share a screenshot of the issue you are facing with us? That will help us understand the problem better and provide a quicker solution.

6. Unwanted Pickup/Delivery Info in Order Email

YoIf you do not want to show the pickup/delivery date and time in the order email,
you can disable ‘Include Order Time in Invoice’ from the WPCafe settings. Then these details will no longer appear in the order email.
Please follow the screenshots: https://prnt.sc/tK-6FhgjD8xO

7. Product Slider Not Snapping Properly on Mobile

We have checked the WPC Menu Tab With Slider Pro Menu Style 2 on both mobile and desktop views and did not face this issue https://prnt.sc/wnH4QVS6JcZf.
Please check whether you are using the latest version of WPCafe. If you continue to face this issue, kindly let us know or reach us more by following the Pinned post.

Thank you again for your valuable feedback and for being a part of the WPCafe community. We’re committed to improving your experience.

Best regards,
M Mahbub

Thread Starter tsccorp
(@tsccorp)

5 months, 3 weeks ago

[ redundant link deleted ] the colors change sometimes when page first loads , and here [ link moved to link field ]

In my css coding I tried to find every instance where your plugin use the plugin theme color to try and manually override, and because it occurs during page load it’s hard to capture it

same as with updating within elementor, if I hit update, the “product has been added to cart function triggers and the cart floating button animation play , and this is in the editor, I may be able to video capture

for the slider wait let me try and image capture

also that shouldn’t be an idea about the totals showing, or cart button, just have a button display regardless not based on any conditions like attributes or add ons… I’ll image capture that as well, one sec
Thread Starter tsccorp
(@tsccorp)

5 months, 3 weeks ago
https://hollywoodmediterraneancuisine.com/wp-content/uploads/2025/07/Screenshot_20250702-061541.png

https://hollywoodmediterraneancuisine.com/wp-content/uploads/2025/07/Screenshot_20250702-061650.png

https://hollywoodmediterraneancuisine.com/wp-content/uploads/2025/07/Screenshot_20250702-062140.png

https://hollywoodmediterraneancuisine.com/wp-content/uploads/2025/07/Screenshot_20250702-062250.png

https://hollywoodmediterraneancuisine.com/wp-content/uploads/2025/07/Screenshot_20250702-062302.png

https://hollywoodmediterraneancuisine.com/wp-content/uploads/2025/07/IMG_20250702_063350_807-scaled.jpg

I was able to capture all of what I’ve mentioned except for the new order notification, in the images above I captured default plugin color on page load, how the totals are not showing in pop up , the issue with the button , the slider and also the functionality trigger on elementor update

also, I have that option already disabled and it’s still showing in the new order email that’s sent to admin,
- This reply was modified 5 months, 3 weeks ago by tsccorp.
Thread Starter tsccorp
(@tsccorp)

5 months, 3 weeks ago

and this is the image for the slider

Plugin Support Md Mahbub Morshed Chowdhury
(@faheem96dev)

5 months, 3 weeks ago

Hi @tsccorp,

Thanks for your detailed message and the effort you’re putting into documenting the issues.

Regarding the pink color you’re seeing on first load: this is most likely a theme-related conflict. You can override the default colors by going to WPCafe > General Settings and setting your preferred primary and secondary colors. Please refer to this screenshot for guidance:
🔗 https://prnt.sc/t5-o5vWF2owN

If the issue still persists after setting your colors, please follow our product description and reach us more.
We may need to inspect your site directly to identify the root cause.

As for the slider behavior, it works smoothly on our end, but if you’re experiencing something different on your site, we’ll need to check your specific setup to understand why.

Regarding the total/cart button visibility: if no add-ons are present, our plugin doesn’t display the total. However, your suggestion to always show the button regardless of attributes or add-ons is noted and appreciated.

Lastly, we tested editing with Elementor and enabling the cart — but couldn’t reproduce the cart animation triggering on update. If this continues on your site, please reach out to us directly so we can investigate it from inside.

Looking forward to assisting further.

Best regards,
M Mahbub

Thread Starter tsccorp
(@tsccorp)

5 months, 3 weeks ago

All problems still persist, this has been going on for well over a year now the theme is catch foodmania

Plugin Support Md Mahbub Morshed Chowdhury
(@faheem96dev)

5 months, 3 weeks ago

Hi @tsccorp,

Thank you for getting back to us and we truly apologize for the continued inconvenience you’ve faced.

We want to clarify that the issues you are referring to — especially regarding the addon total and related functionalities — are not bugs from our end. These features were like it was in the plugin and were never advertised as included. We haven’t received similar complaints from other users either, which further confirms that this may not be a general issue.

To resolve your other issues effectively, we kindly ask you to reach out to us again via our WPCafe description page (linked in the product description). This will help us assign the issue directly to our technical team for a deeper inspection and priority handling.

We genuinely want to help get this resolved for you — thank you for your patience and for giving us the opportunity to make it right.

Best regards,
M Mahbub

Thread Starter tsccorp
(@tsccorp)

5 months, 3 weeks ago

These are bugs from your end! , See that’s a huge problem with you spokes people on here, you asked me to send screenshots, because you kept talking this “if you are experiencing…” crap like I’m up here to waste time, keep trying to say how sorry you are, and wasting time and effort in making words bold instead trying to really fix the problems. When I gave you screenshots of each issue, you admitted to some, downplayed some and acted like “if” the other’s are happening , trying to direct me to setting in the plugin that I can clearly read, and you saying you are assisting….. we’ve been at this for almost a week you haven’t done anything, you made this bold “WPCafe description page” why didn’t you link it instead of(…)

If the product have no add ons or attributes the add to cart button won’t even display , how is that not on yall end and you acknowledged it was.

And what you saying you going to wait to more people have the problem before it’s not a “if” for you to fix ?

This go on with free and paid for , now I understand this is the free forum, the free plugin f’up too and have been for some years

I don’t care about other user , what do they got to do with me , the client , or the 84 dollars I just gave you all the other day yet again and your service here is a 3 of 10 and the plugin is becoming a 4 of 10, what are you talking about never mention another user to me again!

Plugin Support Md Mahbub Morshed Chowdhury
(@faheem96dev)

5 months, 3 weeks ago

Hi there,

We truly value your input and we’re sorry for the frustration this has caused.

We completely understand your concerns, and we want to clarify that it’s not our intention to downplay any of the issues you’ve experienced. Regarding the direct links — since this is the WordPress.org support forum, we’re unable to share direct external links due to forum policy. That’s why we referred you to the WPCafe product description instead.

Now, about the issues you’re facing (the slider issue), we haven’t been able to reproduce these on our side so far — which makes it difficult to pinpoint the exact cause. In such cases, the only way we can assist properly is by checking the problem directly on your setup.

This is especially true for users of the premium version, where we handle deeper investigations outside the forum.

As for the product attribute behavior — yes, it’s something that has been present since the beginning of the plugin, and we acknowledge the need for improvement in this area. Please understand, we do care about your concerns, and we’re committed to making things right.

We’d love the opportunity to help you further — we just kindly ask that you reach out more so we can investigate directly and resolve everything efficiently.

Thanks again for your patience and for being a valued customer.

Best regards,
M Mahbub

Viewing 9 replies - 1 through 9 (of 9 total)

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