Purchase Event Not tracking

  • Resolved Imagewyamout

    (@wyamout)


    2 months, 2 weeks ago

    Hi purchase events not showing in GA4 we imported the container and enabled debug
    2025-10-20T01:18:49+00:00 Info Array ( [pagePostType] => page [pageType] => order-received [authorId] => 27599 [event] => purchase [ecommerce] => Array ( [transaction_id] => 63261 [value] => 43.98 [tax] => 0 [shipping] => 0 [currency] => GBP [items] => Array ( [0] => Array ( [id] => 62927 [item_id] => 62927 [item_name] => AFRIDI SELLA RICE [currency] => GBP [price] => 21.99 [google_business_vertical] => retail [item_category] => Food [item_variant] => 10kg [quantity] => 2 ) ) ) [new_customer] => )

    Please advise.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ImageTorben Lundsgaard

    (@torbenlundsgaard)

    2 months, 2 weeks ago

    Please go to ‘GTM Kit > Help > Support > Share system data with the GTM Kit support team’ and enter the support ticket: FS900-FFCAA

    Thread Starter Imagewyamout

    (@wyamout)

    2 months, 2 weeks ago

    @torbenlundsgaard sent thanks.

    Plugin Author ImageTorben Lundsgaard

    (@torbenlundsgaard)

    2 months, 2 weeks ago

    Unless you have a custom order-received page the problem is probably caused by “Takepayments CS Payment Gateway”.

    It looks like there is a redirect problem. Normally the order received URL would look something like this /checkout/order-received/12344/?key=wc_order_k4rHpGwKgmwwt

    Are there any redirects from /checkout/order-received/ to the final order received URL? This may prevent the Purchase event script from running. You can check this with on the network tab in the bwoser inspect function.

    Are there any browser console errors on the order-received page?

    Plugin Author ImageTorben Lundsgaard

    (@torbenlundsgaard)

    2 months, 1 week ago

    @wyamout Do you still need help?

    Plugin Author ImageTorben Lundsgaard

    (@torbenlundsgaard)

    2 months, 1 week ago

    Closing this

Viewing 5 replies - 1 through 5 (of 5 total)

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