Do you mean Ticket ID? please elaborate more on this so that we can understand the requirement.
I mean add a custom field to the “New Ticket” form that is called: “Support Code”, the value that the user enters in that field must be evaluated via API to validate if the user has for example: “Support hours available. ” If the value passes the check then the ticket is created
Thank you very much for your attention
I remain attentive to your answers
Here I created the field: https://drive.google.com/file/d/16xbcyfoMYC54G4IS0CpLYDwNuCM4Sv0q/view?usp=sharing
I need to validate the data that the client enters, if the data is valid then the ticket is created, otherwise it shows an error message
I would greatly appreciate your help.
