markilj

Thank you for contacting us.

This could be due to several reasons.

1. Make sure the post types/taxonomies are added to the whitelist: https://prnt.sc/MeG0vs4_KNKq
2. Check the action scheduler to see if tasks are being executed correctly and no failed actions from ILJ: https://prnt.sc/5maJ0WvCseWO
3. Can you send us an error log if there is any?
4. Can you also send us a screenshot of your Dashboard and Statistics and our ILJ settings?
5. Is your post using the default wordpress editor or is it using ACF for contents? any builder used or themes?
6. Can you send us a screenshot of your ILJ dashboard statistics?

Thank you

Okay I see, please check accounts and make sure that you activate your account.
Or please log in with your credentials under https://users.freemius.com/login and you can access and manage your account here, as well us use the contact for too for support. https://prnt.sc/cQGGmuvXppAE

Thank you

Thank you for contacting us.

Seeing that you have a premium plan, please contact us through our Premium support channel.

We are not allowed to provide support for Premium users here. You should have access here if you have the pro version: https://prnt.sc/nwnRfLEx-Iu8

Thank you

Thank you for contacting us.

Have you tried dismissing the trial notice on top? when you are on our settings or dashboard page? The notice should just look like a message about the page.

Thank you

I see 41 links generated, however your saying your not able to see them in the frontend right?

So to check this post has 1 outgoing link: https://prnt.sc/si33QtMldQrB so when you open this post you should see 1 outgoing link generated by our plugin.

If you are not able to see the link even if there are links generated in the dashboard but not in the frontend page itself, the issue would be caused by your theme/template/builder. We have a work around these due to lack of any filters available for the get_the_content(), we have added our own to filter out that function.

To use get_the_content() just like before, you can just add this apply_filters on the templates so that the links will be generated.

Snippet:
$content = apply_filters(‘ilj_get_the_content’, get_the_content());
echo $content;

or
$content = apply_filters(‘ilj_get_the_content’, $term->description);
echo $content;

You can use our filter in your template or theme for it to have the links. This usually works automatically if the theme is using the default wordpress functions, we have provided this filter for more customized websites. We might need to figure out what avada and fusion builder use to fix this incompatibility with the frontend filter.

Hope this helps, please let us know how this works out for you.

Thank you

Thank you for contacting us.

Can you tell us more about the issue you are encountering?

So we can investigate further.

Thank you

Thank you for your response.

Can you share a screenshot of the pages that don’t load properly?

Any console errors? error logs? which contributes to this issue causing it to not load properly?

Thank you

As we have not heard from you in a while, we are closing the thread. Please feel free to get back in contact if you need further support.