Technical Support

Over 100,000 support tickets have been resolved by our experienced in-house developers. We don’t use outsourced or first-line agents — you always get direct access to people who build and maintain CubeCart every day.

"Response to this ticket was exceptionally quick and instructions very detailed and accurate. I am very satisfied and impressed with the level of tech support offered by CubeCart." Matthew (Kent, United Kingdom)

Already a customer? Submit a support ticket.
Critical issues: Merchants using official CubeCart hosting can escalate emergencies outside business hours via https://hosted.cubecart.com/escalation.

Did you know? Our CubeCart hosting includes full technical support and a free migration service — all at no extra cost.

Learn more at hosted.cubecart.com

- Technical Support
- No Contract – Cancel at any time
  
  Monthly, quarterly, bi-annual or yearly billing.
- Get expert help directly from CubeCart developers. This plan includes installation, unlimited upgrades, migration assistance, and minor customisations — everything you need to keep your store running smoothly.
- Unlimited Email Support
- Installation on any compatible hosting environment
- On-demand upgrades (customisations respected)
- Security auditing & cleansing
- Hosting/server migrations
- DNS & Email configuration support
- Minor coding tweaks & changes¹
- Installation & configuration for any CubeCart extension²
- Free access to all CubeCart-developed Pro extensions
- 5-hour response target SLA
- 24-hour resolution target SLA
- Standard UK office hours
- CubeCart Security Suite (Pro)
- Prices include VAT
  
  $65.00 monthly + $130.00 setup³
  
  $180.00 every 3 months Popular
  
  $350.00 every 6 months
  
  $650.00 yearly Best Value
- Premium Technical Support
- Contract - Limited Availability
  
  Annual billing.
- Designed for merchants who want complete peace of mind. Enjoy a dedicated point of contact, proactive updates, faster SLAs, quarterly reviews and 24×7 access.
- Unlimited Phone & Email Support
- Installation help on any compatible hosting environment
- Proactive upgrade management
- Proactive security patching, checks and guidance
- Hosting/server migrations
- DNS & Email configuration support
- Minor coding tweaks & changes¹
- Installation & configuration for any CubeCart extension²
- Free access to all CubeCart-developed Pro extensions
- 3-hour response target SLA
- 15-hour resolution target SLA
- 24×7 support access
- Proactive quarterly reviews
- Price includes VAT
  
  $2,860.00 yearly

¹ Minor development tasks include layout adjustments or applying user-supplied graphics, up to one hour per month at our team’s discretion.
² Third-party commercial extensions may require a separate purchase.
³ The setup fee covers account creation, connection setup, backups and (if required) store upgrades. This fee is waived on longer-term plans.

Please review our FAQ or contact us at [email protected].

Refund Policy – We offer a full refund within 7 days of your first billing cycle if no support work has been carried out. A 5% processing fee applies to cover non-recoverable payment costs. Refunds are not available for subsequent billing cycles.

How to Cancel – Simply email [email protected] at least two business days before your next billing date. Your subscription will be cancelled immediately and you’ll retain access until the end of the paid period.