Optimize delivery, delight customers

For aspirational retailers who want to turn delivery into a revenue-driving, competitive advantage.

Helping leading retailers create millions of delightful delivery experiences.
DELIVERY EXPERIENCE PLATFORM

A powerful toolbox to orchestrate deliveries

Ingrid unites experience, profitability, and operations in one toolbox by gathering delivery solutions in an end-to-end platform.

Turn deliveries into a competitive advantage

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Personalized experience

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Drive conversion with convenience
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Offer personalized delivery promise
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Cater to loyalty customers’ preferences
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Manage complexity

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Configure a dynamic delivery strategy
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Adapt to local preferences
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Orchestrate carrier management
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Cost efficiency

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Introduce cost efficient carriers
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Offload carrier integration work
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Pick the right carrier for the job
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Omni-channel

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Fulfill orders from local stores
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Reduce emissions
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Offer speedy deliveries

Drive top-line growth

10%

weekly revenue increase using physical store stock at Paul Smith

15%

conversion boost with an optimized delivery checkout at Elon

15%

increase in average order value (AOV) at Hatstore  

30%

of online returns converted to direct exchanges at Hubso

Discover real-world retailer wins

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Norway's e-commerce giant cut online return rate from 15% to 4%

Automation and insights from Ingrid helped NDG's team reduce processing time by 30%, lower costs, and improve their inventory management system.

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Paul Smith grew online sales by 10% using in-store stock

By linking online and in-store systems, Paul Smith uses local store stock to fulfill web orders and click and collect.

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Ninepine built a winning delivery strategy across the US and Europe

Learn how Ninepine uses delivery checkout A/B testing to build a data-driven delivery strategy for cross-border growth on Shopify.

SCALABILITY

Ready to grow your business?

We give shoppers and retailers flexibility and freedom, knowledge and convenience, and champion a delivery-first future where deliveries are a delight - and enhance people's lives.

170+

countries with seamless delivery experiences powered by Ingrid

300+

carrier products integrated for efficient international scaling with local carriers

180M+

delightful delivery experiences for retailers and consumers

Frequently asked questions

What is Ingrid?

Ingrid is the leading delivery experience platform designed to effortlessly manage a multi-carrier delivery strategy that makes shopping simple and stress-free. By leveraging advanced technology and AI to automate the carrier orchestration, Ingrid helps retailers simplify shipping, reduce costs, and offer more delivery options, improving customer satisfaction and loyalty in over 170+ countries.

What is Delivery Experience?

Delivery Experience is a movement for aspiring retailers that believe in the importance of customer experience and the impact it has on business objectives and key results. This consumer-first approach to deliveries enforces a multi-option delivery strategy in order to provide such a convenient experience for consumers.

How does Ingrid improve the shopping experience?

Ingrid improves the delivery experience by offering personalized delivery options at checkout, optimizing last-mile logistics, and providing shoppers flexible delivery choices like home delivery, pick-up points and lockers. This streamlined approach reduces cart abandonment rates and ensures timely deliveries, enhancing overall customer satisfaction.

What kind of businesses can benefit from Ingrid?

E-commerce retailers, online marketplaces and businesses with complex delivery needs can greatly benefit from Ingrid's solutions. Companies aiming to improve their delivery offerings, streamline logistics, and enhance shopper experience will find Ingrid's platform especially valuable.

What countries does Ingrid operate in?

Ingrid operates globally, helping retailers provide delivery-first shopping experiences in over 170+ countries. With headquarters in Sweden, Ingrid is expanding rapidly with additional offices in the United Kingdom, Netherlands, and Poland.