Helpshift, a Keywords Technology

Wishing you a prosperous and happy New Year from the entire team at Helpshift. We are jumping into the new year and hitting the ground running with Pocket Gamer Connects London and have lots to share! We’re launching Care AI — the first gaming-native AI Agent, designed from years of insight in player support, driving up player experience and satisfaction. We’ll be showing how this exciting feature enhances player engagement. If you want to learn more: - Book a meeting with us! https://hubs.li/Q03ZC4W20 - Join Rakesh Mistry's session "Beat the Uninstall Button: How AI-Native Engagement Rewrites the Player Retention Playbook" on Monday, Jan 19 @ 10:20am GMT - Join us at the Hivemind World Games Mixer on Monday Jan 19th @ 5pm: https://hubs.li/Q03ZC5ch0 #helpshift #ai #aiagents #gaming

The 'Holiday Season' means something different in gaming. While the world unwraps gifts, Player Support and Community teams are unwrapping ticket queues. While the world sleeps, they manage the surges, de-escalate issues and moderate conversations. We just want to take a moment to acknowledge the Human Intelligence powering the industry this month. To every agent, moderator, and manager working the holiday shift: Respect. We are getting ready to arm you with new features in 2026. But for now, thank you for keeping the game running. #PlayerSupport #Gaming #RespectTheGrind #Helpshift #TrustAndSafety #Community

#GamingIndustry: The debate is over. According to our upcoming "State of AI in Gaming Support" report, 87% of gaming leaders plan to increase their AI budgets in 2026. They aren't just chasing efficiency; they are chasing retention. Where does your studio sit: Observer, Explorer, or Pioneer? Don't fly blind in 2026. Visit our webpage to book a private session at #PGCLondon and receive the report: https://lnkd.in/ePxziXxg #PlayerSupport #PlayerEngagement #CustomerExperience #AIAdvancements #GamingCommunity #TrustandSafety #PlayerExperience

🧠 Mental health matters. Not just today, but every day. That's why we share daily mantras with our content moderators to help them stay grounded and resilient. But honestly, they are for anyone working in games, digital spaces, or beyond. For World Mental Health Day, we’ve decided to share our moderators’ top 10 mantras with you. Swipe through to find the one that speaks to you most. 💙 Save this post for later 💙 Print your favourite mantra 💙 Or write it on a sticky note for a daily reminder on your desk Repeat one (or all) when things feel overwhelming. Sometimes the smallest reset can make the biggest difference. 💭 What’s your go-to mantra for tough days? Share it in the comments. You never know who might need to hear it. Be kind to your mind! #WorldMentalHealthDay #MentalHealth #WMHD2025

Behind every thriving game community are real people who review content, manage feedback, resolve issues, and support players under pressure. Today we’re spotlighting their wellbeing needs and what game studios can do to support them and make them thrive. Watch the full webinar “New Research Insights & Practical Strategies for Moderator Wellbeing” here: https://lnkd.in/e6bqu5dE We have gathered in that short video some key actionable takeaways. We’ll share our favourite grounding mantras on 10 October for World Mental Health Day. Stay tuned. Thanks Jeffrey DeMarco Alice Goguen Hunsberger Kaila Jarvis Sabine Ernst for a wonderful session! Truly insightful... #GameCommunity #TrustAndSafety #GameModeration #ModeratorWellbeing #MentalHealthMatters #WorkplaceWellbeing #WorldMentalHealthDay

We’re heading to Pocket Gamer Connects Helsinki on 7–8 October! 🎮 As part of the event, don’t miss the fireside chat with our own Peter Gerson 🔜PGC Helsinki and Chip Thurston from FastSpring. They’ll be exploring 'Surprising Drivers for D2C Adoption & Success' (based on findings from FastSpring’s latest survey). Spoiler: increased profit margins aren’t the main reason publishers are adopting direct-to-consumer web stores. If you’re attending, come and meet us. We’d love to talk about player support, community management, trust & safety, and how it all ties into your game’s revenue. #PGCHelsinki #Monetization #GameDev #PlayerExperience #PlayerSupport #CommunityManagement

🎁  Join us live for a chance to win our latest Player Engagement Battle:Royale card game! Join us on September 18 for a behind-the-scenes look at how KIXEYE (part of Stillfront Group AB) rebuilt its entire player support system—changing its BPO partner and support technology—in just a few weeks, and achieved a +40% jump in CSAT. In this exclusive live webinar, the talented Kari Franz (Customer Support & Ops Manager at KIXEYE) shares her real-world experience, lessons learned, and what it really takes to deliver world-class support.   Why Attend? - Learn how to scale support across multiple games and diverse player communities using AI, automation, and self-service - Discover how KIXEYE onboarded a new BPO team in just 10 days, deployed Helpshift in under 12 weeks—and boosted CSAT by 40% - Get Kari’s insider tips and ask her directly how she delivered these exceptional results  Don’t miss it —  Reserve Your Spot Now: https://lnkd.in/evFgU7Xx    Sept 18th |    9 AM PDT |    12 PM EDT |    5 PM BST

40% CSAT improvement in just 12 weeks. But here's what the numbers don't tell you—KIXEYE didn't just switch platforms. They reimagined what player support could be. KIXEYE proved that with the right approach, support can become a competitive advantage rather than a cost center. Join our deep-dive session on September 18th, when KIXEYE's team will reveal the tactical decisions that drove these results. There will be no fluff, just the playbook. 🎁Join us for a chance to win our latest Player Engagement Battle:Royale card game! #CustomerSuccess #SupportTransformation #Gaming #CX hashtag#Leadership Register: https://hubs.li/Q03J2psZ0

🚀 [Live Webinar] From Zendesk to Helpshift—And a New Support Team, KIXEYE rebuilt its entire player support system in just 12 weeks— ✅ Switched platforms ✅ Onboarded a new BPO partner in 10 days ✅ Boosted CSAT by +40% Hear directly from Kari Franz (Customer Support & Ops Manager, KIXEYE) as she shares: 🎮 How to scale support across multiple games 🤖 How AI, automation & self-service unlock efficiency 💡 Real-world lessons you can apply today 📅 Sept 18 | 🕒 9 AM PDT | 12 PM EDT | 5 PM BST 👉 Register now & save your seat! 🔗 https://hubs.li/Q03HSlzC0

🚨 Last chance to save your seat! 🚨 Hundreds of industry professionals have already signed up—don’t miss out. We’re unveiling the first-ever research report on moderator wellbeing in the video game industry 🎮 Join us for this exclusive Player Engagement webinar with: ➡️ Jeffrey DeMarco, Associate Director, Centre for Abuse and Trauma Studies ➡️ Alice Hunsberger, Head of Trust & Safety, Musubi ➡️ Sabine Ernst, Wellbeing Program Manager, Keywords Studios What you’ll take away: 🧠 Why some moderators are naturally more resilient—and how to support them 📊 The most effective wellness resources to boost wellbeing 🚀 How to champion wellbeing programs across your teams 🗓️ Thursday, Sept 11 🕙 9am PDT | 12pm EDT | 5pm BST 📍 Virtual – free to attend 👉 Register now before it’s too late: https://hubs.li/Q03Hsf4J0 P.S. If you can’t make it live, we’ll send you the recording + the full report! #TrustAndSafety #Moderator #Wellbeing #PlayerEngagement #GamingIndustry