Ferryscanner Reviews 3,693

We contacted Ferryscanner. At first we didn’t have contact with a person but with the chatbot. It was a little bit difficult to get to a real person. But as soon as we got in contact with Aggelika she... See more

I’ve purchased round trip ferry tickets from Kuşadası to Pythagorion through this website. I was not able to log in to the web site with my e-mail and password even after a password reset process. How... See more

Ferryscanner is easy to use but we don’t know at the beginning of the process that there are administrative fées between 10 and 7€. 4 boats 37€ ! It’s not nothing

The customer support team directly addressed my claim. They provided a quick response and a solution.

I contacted the Chatrobot to change infos concerning my identity card. I had an immediate answer and was transferred to customer service. Savvas very kindly and quickly helped me and said hé would m... See more

Aggeliki provided me a fantastic customer service! She made sure I got a refund when a ferry company cancelled a departure to Marokko due to bad weather. She also arranged for me to get a refund for t... See more

There is a serious deficiency in your site. When there is no direct connection from one island to another, your site does not give alternative routes with an intermediate stop. Ferryhopper does this b... See more

Having already used ferryscanner previously and created an account, this time around was even easier. My and my wife's details were all saved so no need for unnecessary data entry. Simple search and s... See more

I had an issue due to a strike in Greece , travelling from Piraeus port to Syros resulting in a cancelation . Zoe and Irini took the issue in their hands since the Seajet company I was traveling with... See more

Petros Theotokatos saved our trip!! Bad weather and cancelled flights almost left us stranded in Athens he was able to accommodate a last minute change of dates and origin ports that allowed us... See more

I am updating my review, after ferryscanner helped me with getting my refund back from actual ferry company. Adriatic Lines are a scammer they don't return money if ferry is cancel by them and no re... See more

We had two ferry journeys booked with our car before realising that we wanted to take extra luggage and so decided to add a roof box to the car. Zoe at Ferryscanner organised the crossings in a differ... See more

We had a very stressful day when we missed our flight to Santorini today. We had to change our ferry ticket, from Santorini to Ios, we went on the web chat for Ferryscanner where I chatted to a wond... See more

had truly excellent customer service from pinelopi. she was incredibly prompt, warm, helpful, and friendly while we were trying to change our return ticket last minute. can’t imagine having had better... See more

I had ferry tickets from Brač to Split and was struggling to download my tickets, I chatted to Konstantinos, who was so helpful, sent me the email again and when we lost wifi connection he emailed o... See more

AGGELIKI was very helpful! I urgently needed to change my tickets due to the ban of ships because of the strong winds, and she immediately helped me with that, eventhough I am sure there were many oth... See more

Booking process is fine, glad there is more than 3 or 4 currencies. But charging 2 euros for SMS notifications and 1 euro for online check-in with 2 euros of service fee is criminal. This feels like t... See more

I booked online and everything was very easy and straight forward. When we wanted to change time I sent an email and ms Ioanna Chatzi was super helpful and always replay within mints , she rearrange... See more

I had an excellent experience with FerryScanner thanks to Luca from customer support. He was extremely kind, patient, and professional while helping me solve my issue. Luca went above and beyond to m... See more

I had issued an open ticket due to a mistake I made while booking. I had never used Ferryscanner before and was unsure if I would get the tickets back for my trip back to Athens from the island of Hyd... See more

Great service so far. Have not taken trip yet, however we needed to change the times for one of our ferries booked through Ferryscanner. We changed a few weeks before our trip and had no issues cancel... See more

Although I can see other people have had varying experiences, I can only say that the site worked well for me. The information on the schedules and prices was laid out in a clear, well-thought-out man... See more

The company has a very flexible and easy system for booking tickets. Tickets can be booked from any country without any problems. There is a flexible payment system. Emails and notifications come very... See more

I booked ferry tickets at the 5 months ago and when I went to check on the booking I couldn't find any reference. The customer service team, specifically Erika, successfully unraveled the mystery, fou... See more

The cancellation and the refund procedure is ok. What is not ok is that we have to go to Miltiadou to take paper tickets and it is not possible to have them electronically and that you give two option... See more

Due to the bad weather, my returned ferry trip between Piraeus and Hydra cancelled. The customer success agent Erika Demiraj has been very helpful with my refund. I eventually booked a trip to Aegina... See more

As a tourist who has been coming to the Greek islands for the past 20+ years I have always used Ferryscanner to see all the available ferry options to go from the mainland or from an island to anothe... See more

Luca was very helpful when I was having problems with changing my booking. He was able to support me throughout the process and this meant I could make the necessary changes that I needed. Thank you f... See more

Maria helped us to change our ticket quickly and efficiently. Very much appreciated. We have found Ferryscanner very easy to deal with and responsive from our initial enquiry onwards. Would definitely... See more

I recently took a one-day trip from Piraeus to Tinos. I booked my ticket just the day before departure. The process was very easy and the company kept me informed. The ship departed on time, was spotl... See more

Even though I booked more than 50 times during the last 4 years and I was happy, I consider not to use it again. Unfortunately when there is a problem you lack the flexibility and the concern of a reg... See more

I had to contact them for a refund request (the ferry I booked was canceled due to bad weather). They replied right away and started the process without any problems. The service was super kind and ve... See more

Due to change of plans, I had to cancel my booking reservations. The deadline was for today for free cancellation and the member of the blog team was very responsive, clear and willing to help complet... See more

I had changed my travel plans and needed to cancel the booking. I just received the credit for my cancellation. Be sure - that I will rebook with your company now that I have the new date. Thank... See more

Initial booking process was smooth and effective. Later our trip was cancelled in less then 48 hours to departure by the ferry operator. Since it wasn’t based on our decision ferryscanner was very und... See more

Had a problem checking in/downloading my boarding passes. Alexandros from Ferryscanner was very helpful. He checked me in and emailed me my boarding passes within a few minutes of my request! I was v... See more

This was my first time booking with Ferr Scanner and I needed to make a lot of adjustments along the way. Alexandros was amazing,so patient, helpful, and responsive. He really went above and beyond to... See more

Booked with ease but just wanted confirmation of reservation number for peace of mind. Ferryscanner’s online chat option was quick, helpful and Elena was very professional. Will be booking with them a... See more

I had a problem with a booking, Konstantinos from the Ferryscanner team helped me rearrangeing the departure date. I’m sure that if you have a problem they will help you between their working hours.... See more

Excellent service. They sorted out my problem without any fuss. Just be aware that the offices are closed over the weekend, but during opening times, they are super helpful and efficient!

Our afternoon ferry was cancelled and we needed advice and help in moving our booking. I used the live chat and Vasilis was excellent. Really helpful and got it all sorted for us. Would highly re... See more

From searching to booking to paying, the whole procedure is easier and user-friendly, when you’re signed in.

Struggled to check-in so contacted their help chat. I got through to a real person called Nikos within 3/4 minutes. He was so helpful & sent me through the tickets via email. He also explained what I... See more

The team handled my request with impressive speed and efficiently managed the changes I requested for my upcoming trip. Everyone was exceptionally kind and highly effective.

Simple online booking forms. I'm 70 and found the step by step booking easy and self explanatory.

it was on time! the ship was tidy and clean the personnel was helpful

IMMEDIATE RESPONSE ON CHAT AND NIKOS WAS VERY WILLING TO SERVE WITH COURTESY. THE ONLY NEGATIVE IS THAT WHILE THERE IS A "BUTTON" IN THE EMAIL TO CONTACT THE TEAM, IT REFERS YOU TO THE WEBSITE AND NOT... See more