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Hi, I permanently deleted some files from my Dropbox but it’s still saying I’m using 9.18gb of 2gb. I’m not using anywhere near that much - in fact I’m only using less than a quarter of a gigabyte. I don’t have any backups and files are not being shared with me. Can anyone help me with this issue?
Hi everyone, I'm desperate and hoping someone here has experienced something similar. On 20 June 2026 at around 11:50 PM, I accidentally deleted the Dropbox application from my Mac while I was reorganising my files and making a backup. I then emptied the Trash without realising the consequences. As a result, my Desktop,…
Hi everyone, I am facing a critical issue with my storage space and need advice or intervention from the support team/moderators. Previously, I bought a Dropbox subscription through a local intermediary reseller. Unfortunately, they have recently gone out of business, and I can no longer contact them to renew my plan. As a…
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows(Windows 10 or later) Standard Installer Offline Installer (32 Bit) Offline Installer (64 Bit) Offline Installer (ARM64) Enterprise Installer (32 Bit) Enterprise Installer (64 Bit) Enterprise Installer…
Hello Dropbox Support Team, I am writing to request your help recovering files that were deleted from my account more than 30 days ago. Unfortunately, I only discovered the deletion recently, after the standard retention period had passed. The files are irreplaceable family photos, most of them stored in a folder named…
Hello I already use Team for one of my teams locally. I am now going to manage another team in another country - in a separate entity. This new team has nothing to do with the one i already manage. will be creating a new "teams folder" for the new team. Do I need a separate account? ie another email address? Please guide…
I had about 40gb of files, and thought deleting the dropbox app would free up space and stay on my dropbox online. Instead, it deleted everything on my desktop that I have had no luck trying to recover. And when I went onto my dropbox account online, those files were also not there. I thought deleting the app on my laptop…
This seems to be a common issue, but I haven’t found any effective solutions yet. Whenever I open Dropbox on my Mac, I receive a notification that my Dropbox is almost full and I need to upgrade. The notification states that I’m using 55% of my available space, but I don’t have any backups. This is frustrating and…
I have become a de facto admin of our company's Dropbox. We have previously had many people using individual Dropbox accounts. I'm effectively a project/account manager for our company. My question is: what is the best way to structure our hierarchy to support the best workflow? We have a team folder "Projects - Current"…
Hi there, I saw other users also had this issue. I uninstalled dropbox from my PC and am now trying to reinstall it. No matter what I try, I get the following: I've tried all different things from the web and advanced install and all.. Nothing works.. Any ideas???
Many professionals rely on Finder's Date Modified column to quickly identify active projects. Currently, Dropbox desktop updates or metadata refreshes can cause thousands of folders to receive the same "Date Modified" timestamp, even though the folder contents have not changed. This effectively wipes out one of the most…
I'm evaluating Dropbox as the primary archive for my professional photography business, and overall I'm very impressed with the platform. One feature that would significantly improve the experience is adding search capabilities directly within the Photos tab. Currently, I can search filenames and folders from the Files…
On MacOS, Sync Next is only possible for files. This behavior should be possible for folders as well
I don't understand how this is not a feature yet + I've seen it be mentioned many times around this forum and the internet. We NEED a way to customize the photos tab. Currently, it's just everything in your Dropbox account!! Having family photos and random pixelated development assets show up next to each other is…
In line with someone else's idea, I would like the option to select multiple starred files and remove the star in one operation, rather than the current functionality, which requires users to remove the star from each file individually.
