Will start off by saying that I’m new to simplehuman products. I’ve their paper towel holder with spray bottle combo and love it but that’s for another review for another time.

With that as I was looking for other products from them I came across this. I’ve seen similar products with virtually the same look. Some of the others are at a cheaper price. I did stop to think about it for a few moments as the selling price for this was $79.99. After a few moments of thinking about how much I really liked the paper towel holder, I decided to just buy it as I really liked the design and hoped that the quality is worth the price.

Once I received it the look and feel does not seem cheap at all. Very sturdy. It was so simple to set up. I went with just using the adhesive. I cleaned the area that I was going to stick it to and once I did that let it set overnight. Then I put the rest of it together and that only took a few moments.

The size is pretty good not to much or to little. It holds the 15oz of soap, shampoo and conditioner easily. Super easy to fill.

The pump function is pretty generous and I feel that I don’t go through my products as fast as I used to. So in a way it has helped me safe some money as well so far.

I would recommend this to anyone looking to save space in their shower or just like the look.

I bought this because I have a double one that I've used for 7-8 years. They both still work great and look good. They're easy to take off when needed and easy to refill. Be careful not to drop the tops though, they crack easily.

I purchased 3.5 years ago. I love it. We only have one bathroom, and it has helped keep the bathroom organized and clean. My kids don’t waste as much product. It dispenses a good amount each time. I haven’t had issues with it holding up. It’s still very sturdy and sticking to the tile.

It was fairly easy to install, I did it on my own.

We did have one that stopped working. It appears to be clogged. Would love to be able to just purchase a replacement but can’t find how to do that. Still for 3.5 years I would say it has worked great. No rust at all.

PROS:

Very attractive

Installs easily

Pump works well

CONS:

Fell off the wall 2 months after installation

Customer support was poor (see below)

SimpleHuman did not stand behind this product

Replacement part plus shipping increased the cost of this item by 30% (not acceptable)

OVERVIEW:

I purchased this product in 9/2025 and installed it per manufacturer instructions; just shy of 2 months later it fell off the wall. The pump itself is well made and was a pleasure to use, but it's not much good if it doesn't stay affixed to the wall. It took 10 days for customer support to get back to me to figure out how to solve the problem. Two issues: 1) it was an AI customer support bot that answered the email; 2) the cost of the replacement installation plate + shipping was ridiculously high. I am now waiting for a replacement wall plate from SimpleHuman so I can reinstall it. On the basis of lack of support for their product and cost of purchasing a replacement part that should never have failed, I will not be purchasing from SimpleHuman again.

FULL REVIEW:

The simplehuman Wall Mount Pump comes with the pump itself and a wall mount. The wall mount has a silicone adhesive. You basically clean off your non-porous surface (in my case, bathroom tile), make sure the surface is dry, and stick the plate on the wall. I waited 24 hours before hooking the pump into place. It connected easily and was solidly attached to the wall.

Soap or shampoo can be placed in the pump by simply removing the top of the plastic hold tank. It holds 15 ounces of liquid. The valve easily opened and closed to remove the liquid.

The pump itself is solidly made and all the parts function well and function smoothly. It is designed well.

However, 2 months after the install, I heard a crash from the upstairs bathroom. The wall plate failed and the pump had fallen to the bottom of the shower. Given that it was solidly made, the pump survived the fall completely intact.

The problem: how to reinstall it.

CUSTOMER SUPPORT ISSUES:

I went to the simplehuman website and contacted customer support via email asking for a new adhesive strip so I could reinstall the plate. 6 days later, no answer. I re-emailed customer support and got a message back 2 days later:

"Thanks for reaching out. The adhesive strips for the Single Wall Mount Shower Pump are not sold separately. They are pre-attached to the wall plate, so if the adhesive is no longer effective, you would need to order a new wall plate for your dispenser. You can find the replacement wall plate, which includes fresh adhesive backing, at this link."

"For installation, the included 3M double-sided adhesive works best on smooth, flat, non-porous surfaces like bathroom tile. Make sure the area is clean and dry before applying. Prolonged steam may weaken the adhesive over time. If you want to reinforce the adhesion, consider applying a small amount of 100% silicone sealant along the top edge, or use hardware screws suitable for your wall if additional security is needed (screws are not included)."

"If you need further assistance, feel free to let me know."

"Warm Regards simplehuman AI Customer Support

MAJOR PROBLEMS HERE:

1) if this is AI support, why did it take a reminder email and 8 days to answer ? Normally, 2-3 business days. With an AI agent it could potentially be instantaneous. In any event, this is a 'real' company, not a no-name generic manufacturer. I expected real back up here.

2) the link took me to the simplehuman site: the part cost seven dollars plus tax--seemingly reasonable--but the shipping added another nine. And there was no other shipping option available. All in all we're talking seventeen dollars to get this thing up and running again. The cost of getting the new panel is about 34% of the previous cost of this item. Not cool.

3) simplehuman is a higher end brand. When you buy form them you are supposed to receive a quality product (hopefully) but you DO pay for that. This kind of price gouging isn't a good look for this company. I expected more from them.

4) There is something eerily ironic that a company named 'simplehuman' uses AI instead of actual customer support people. Neither simple nor human. Discuss.

CONCLUSION:

To make a long story short, I opted to purchase a new panel for reinstallation, in spite of the price. I will reinstall it, again, per manufacturer's instructions. If it falls off again, I'll be contacting the BBB.

The pump itself gets 5 stars, the installation, so far, gets 1 star, and customer support would get 1/2 star, if that was something I could do. As I have little use for a wall pump that will not stay on the wall, I can't give this more than a single star. This is exceedingly rare for me. I can't remember the last time I reviewed an Amazon product and gave it 1 star. I always try to give a product a fair shake, but it's hard to find value in a wall pump that won't stay on the wall.

I will updated this review after reinstalling it. Sadly, not recommended and given my experience I would not purchase products from simplehuman again.

I bought this to replace another product: https://www.amazon.com/gp/product/B000FGCW0K

The above product was compact but there were trade-offs with the annoying refill process, which was a pain if one of the dispensed products ran out before the others, and the fact it's entirely plastic. The plastic build was its downfall, as the main container began to crack, and then the threaded part for the pump snapped off when trying to clean out the old product.

The simplehuman triple wall mount shower pump feels far more substantial and quality. I also appreciate the fact that I could individually remove and refill a pump with product. Refilling a pump is very straightforward and so is cleaning them out. Each squeeze of the pump dispenses a very usable amount of product and you can modulate it to lessen the amount. I also like the ability to hang my shaving razor on the side of a pump.

The length of the warranty (5 years) and the ability to get replacement parts on the simplehuman website is also a big plus.

I do see other people complaining about the mount's adhesive failing and I've not encountered that, even on a tiled wall, as I made sure to clean the surface and waited at least 24 hours for the VHB adhesive to cure to 90% strength. I do recommend reviewing the VHB curing chart, as it is temperature dependent.

The adhesive IS very strong (3M VHB) and it is removable, but not reusable, as I did end up buying a 2nd wall mount after changing my mind on the initial mounting location (respect its depth if you have a smaller shower stall like me). You can use some Goo Gone or WD40 to weaken the adhesive, then separate it by inserting something like a grout spatula into it and working it off the wall (I used a plastic grout spatula with a hammer); I think some people have done something similar with fishing line. Afterward, you should be able to clean up the remaining adhesive with a razor scraper.

I've been using a twin wall mount pump since 2014 that's mounted on porcelain tile without screws and is still rock solid. Clean the tile with alcohol, use the whole tube of silicone that's provided as directed. The mounting tape that is provided is only to hold the mount to the wall until the silicone has cured. The silicone won't cause any damage to the tile and can be undone if desired in the future with some research and a little bit of work (unlike holes drilled through the tile). Now that I got that off my chest...the pumps themselves are good quality overall and work as expected (as long as you follow the manufacturer's recommendations for grooming products) but I have had a couple issues. I had one that the T-bar lever snapped in half (turns out they used to make them out of plastic) and they replaced the whole dispenser under warranty with one that has a metal lever. Recently the clear finish on the stainless started flaking off but no rust. Mine are mounted on the back wall so they don't really get wet and I don't use chemicals on them.

UPDATE - March 6, 2021:

I decided to expand to three dispensers so I ordered a triple wall plate from SimpleHuman. I removed the double wall plate that was attached with silicone and I intended on mounting the triple with silicone because it"s very strong but to my surprise the triple plate came with 3M VHB tape attached to the entire back of the plate. This seems to be a change in philosophy by SimpleHuman. When I bought the double wall plate in 2014 it came with two small strips of tape in the center (just enough to hold it while the silicone cures). So I decided to go with the tape since I read enough reviews that said the tape was holding strong after months or years regardless of the reviews that said it failed. Typically when bonding is the goal (attaching something with adhesives or even painting something) if the item doesn't stick or the paint peels, it's due to poor surface preparation. Anyway, I mounted it per the instructions and after 24 hours I installed and filled the pumps and it's rock solid. I can put my hand up top over the lid (for leverage) and pull with a decent amount of force to see if the mount will come the wall and it doesn't budge. Obviously I'm not trying to rip it off the wall but it gives me great confidence that it's there to stay.

UPDATE - Dec. 2, 2022:

Still holding strong almost two years later.

UPDATE - March 22, 2026:

Still solid as a rock. As I stated previously, prep and installation are key. That being said, mine is installed on the wall furthest from the shower head so it never gets wet which also may be a big factor.

So far so good! This product is high quality looking and is easy to install and easy to refill The 3m tape is holding up well, no screws needed (after wiping down the shower wall with alcohol first). I'll add that i have an acrylic surround, so I dont know how it would stick with tiles, but I'd imagine much the same. Also, It doesn't look like it will rust anywhere. The price is a little high, but I have a friend who has had this for a few years and it is well made, so worth it.

I got this to prevent my kids from using entire bottles every time they shower and creating a slip and slide.

These wall mounted pumps are such a practical upgrade for keeping the shower organized and clutter free. The stainless steel design looks sleek and modern, and it instantly makes the space feel more put together. It is also very convenient to have shampoo and soap easily accessible without dealing with bottles everywhere.

The pumps dispense smoothly and consistently, which makes daily use simple and mess free. They are easy to refill and hold a good amount so you are not constantly topping them off. I have ordered these multiple times because they are reliable, durable, and make the bathroom feel more streamlined and organized.

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Great product, well built and nice finish/ Also delivers perfect quantity of product.

Only drawback is that the 3M tape at the back is not strong enough leading my 3 x Dispenser to crash miserably 6h after loading it with soap (had waited c. 18 hours to load it after sticking it to the wall). Resorted to glue it with much stronger glue in a cartridge and holding nicely now

Good quality. Beautiful design

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