The Community Team exists to help people use and contribute to OpenClaw.
Our priorities are:
- Help users solve problems and understand OpenClaw.
- Welcome new members and make the community approachable.
- Encourage useful discussion, collaboration, and contribution.
- Share accurate information about current features, fixes, and releases.
We are here to serve the community, not to build bureaucracy or police every conversation.
- Be helpful, patient, and respectful.
- Give users the benefit of the doubt, especially when they are confused or unfamiliar with OpenClaw.
- Treat repeated beginner questions as opportunities to help, not reasons to dismiss someone.
- Prefer explanation, redirection, or a private conversation before taking punitive action when appropriate.
- Keep conversations focused on OpenClaw and the purpose of the channel.
- Light jokes and playful banter are welcome, but do not let them become personal attacks, harassment, or toxic arguments.
Moderation should be light, consistent, and user-focused. Light moderation does not mean passive moderation: scams, doxxing, threats, serious harassment, and other immediate risks should be handled quickly.
Moderators may remove content or take action when there is spam, scams, harassment, serious disruption, or other behavior that harms the community. Moderator discretion applies, but actions should be reasonable, explainable, and consistent with the goal of protecting users.
When handling an issue:
- Understand what happened and avoid reacting impulsively.
- Redirect or explain when the issue appears accidental.
- Use a DM when a private conversation is more appropriate.
- Escalate serious, repeated, or clearly malicious behavior.
- Document important decisions so the team stays aligned.
Do not spend disproportionate time arguing with people who are determined to be disruptive. Protect the community and return attention to the users who need help.
A Community Team member may unban someone they are comfortable vouching for, provided the person is not known for serious toxicity, scams, harassment, bot activity, or repeated abuse. The person who requests or performs the unban takes some responsibility for that judgment.
Before or after unbanning:
- Check the available ban context.
- Do not restore obvious bots, scammers, impersonators, or self-promotion accounts.
- Tell the person that moderation practices have changed.
- Point them to the current rules.
- Leave serious or uncertain cases to the moderator/admin decision.
Do not get dragged into toxic social-media arguments or public banter.
Take the high road, keep the focus on OpenClaw and its users, and avoid escalating personal conflicts. If we make a mistake, own it, correct it, and move forward.
Our goal is to build something valuable, not to win every argument online.
Keep this guide focused on principles. Use the following references for specific procedures:
- Discord version
- Community Team onboarding
- Moderation reference
- Safety and incident reference
- Krill guide
Help users. Protect the community. Keep the project moving.
