Putting safety in the driving seat
Staying safe on every ride
Choose your rider
Before accepting a request, check the passenger's destination, name, profile picture, and ratings. Accept only the rides that suit you best
Profile verification
To ensure passengers are real people, they confirm their identity by taking a selfie. We match it with their profile picture to prevent the use of masks or false pictures
Safe feed
We monitor ride requests to spot any harmful activity. If needed, we block users to keep your experience safe
You are protected every mile of the journey
What every driver needs to know
General Conduct
Don't bring along any extra passengers and avoid asking for extra money or tips. Treat your passengers with care and respect, and prioritise safe driving at all times
Fatigue is a red flag
Driving while tired is very risky. If you feel unwell or fatigued, please don’t accept orders
Maintain your vehicle
Before each ride, quickly check your car to ensure it's clean and well-ventilated. Always remember to refuel before accepting a ride request
Keep your profile updated
Got a new vehicle or changed your look? Make sure to update your profile so passengers can recognize you
Proactive safety support
Share your ride details
Let friends or family know where you are – in real-time and directly from the app
Call in an emergency
Tap the button on the ride screen to call emergency services
Support 24/7
Help at your fingertips: Safety center → Contact support
Emergency contacts
Save your trusted phone numbers in the app — and we'll notify them in any emergency
Extra steps to safety
Your number stays private
When you call or message a passenger through our app, they can’t see your phone number
Picking up the right passenger
Before starting the ride, make sure you pick up the right passenger. This keeps everyone safe and prevents mix-ups
Passengers with children or pets
Let your passengers know if you have child seats or can take animals in the car
Follow the rules
Always follow the rules of the road and watch out for pedestrians. Everyone's safety is important
Rush hour
Be mindful of traffic when accepting a ride. Stay calm, especially when the roads are busy
Respect privacy
Passengers’ personal space is important. Avoid asking personal questions and keep their information confidential
Rate the passenger
Your feedback helps other drivers learn more about who they are picking up
Check for forgotten items
After each ride, check your vehicle for forgotten belongings. Your passengers will be very appreciative!
Review order history
You can review details of your past rides in the order history. This helps with any disputes and keeps track of your rides
If an incident is reported
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After an incident is reported, We temporarily block the accounts involved.
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We investigate, contact the authorities if needed, and offer support
Safety for all
