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Membership FAQ

Membership Signup Form

Earn 1 point for every B$1 spent.
	•	Get 500 bonus points upon signing up!
	•	Redeem 2,000 points for an automatic $10 discount at checkout.
	•	Points balance appears directly on your receipt.
	•	Membership is FREE and easy to join—online or in-store!

Benefits of Joining

General Information
	1.	What is the LIS Membership Loyalty Card?
The LIS Membership Loyalty Card is a program that rewards our loyal customers with points for every purchase. These points can be redeemed automatically at checkout for a $10 discount once you reach 2,000 points.
	2.	How do I sign up?
You can sign up:
	•	Online: Fill out the registration form on our website or through our social media link.
	•	In-store: Complete a physical form at the counter.
Note: A valid Brunei IC is required.
	3.	When will I start earning points?
Points will be added only after your application has been fully processed, which takes up to 3 working days. Points earned from purchases made before the application is processed will not be retroactively credited.
	4.	Is there a fee to join?
No, joining is completely free!

General information

1.	How do I earn points?
	•	Earn 1 point for every B$1 spent on eligible purchases.
	•	Example: Spend B$50 and earn 50 points.
	2.	How do I redeem points?
	•	Automatically Redeem Your Discount: Once you reach 2,000 points, a $10 discount will be applied automatically at checkout—no voucher is needed!
	•	Example: If your total purchase is $30 and you have 2,000 points, your final payment will be $20.
	3.	Why is 2,000 points special?
	•	For every 2,000 points, you unlock a $10 discount at checkout. Accumulate more points to save even more!
	•	Example: 4,000 points = $20 discount, 6,000 points = $30 discount.
	4.	Do my points expire?
Yes, points expire 24 months after they are earned.
	5.	Are points awarded for all purchases?
Points are not awarded for items on discount or bulk orders unless otherwise stated.
	6.	Do I need to provide any details at checkout?
Yes, customers must inform their Membership Number or IC Number at checkout to ensure points are correct

Earning & Redeeming Points

	1.	How long will it take to activate my membership?
Membership will be activated within 3 working days after your registration details are successfully processed.
	2.	What should I do if I lose my membership?
Contact us via our Instagram page (@little.ingredients.store) for assistance. Your account will be secured to prevent unauthorized use.
	3.	Can I share my points with family or friends?
No, points are non-transferable and can only be used by the registered cardholder.
	4.	How do I cancel my membership?
To cancel your membership, contact us via our Instagram page (@little.ingredients.store).
Note: Any remaining points will be forfeited upon cancellation.

Account Management

Little Ingredients Store

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