How do I book a slot with you?

Just DM us with your request, and we’ll send you a Google Form to fill in. We’ll guide you through the process, and once the service charge is paid, your slot will be confirmed.

Can I request tickets for any event?

Yes! You’re welcome to request any event. We’ll let you know if we can accommodate your request based on our availability and access to the platform, once the seat map and full ticketing details are out.

Do you handle international event ticketing?

Yes, we do! We mostly handle international ticketing for Singapore, Thailand, and Indonesia.

How many slots do you open per event?

The number of slots varies by event. For high-demand events, we open limited slots to maintain quality and ensure focus for each booking.

Can I book more than one slot?

Yes, you can book more than one slot, but please note that one slot is for one ticket only. Charges may apply depending on the number of tickets you want to book.

Do I need to pay the service charge first to book?

Yes, slots are only confirmed after the service charge payment is made.

How much is your service charge?

The service charge ranges between RM10 to RM40 depends on the event and how competitive the ticketing will be. The exact fee will be stated in our post about the event.

Does the service charge include ticketing platform fees?

No, the service charge is separate from the official ticket price and platform handling fees.

Is the service charge refundable?

The service charge is generally non-refundable. However, 50% of the service charge is usually refundable if we’re unable to secure any tickets. Please note that this may vary depending on the event, this will be clearly stated during the booking process.

Can I back out after I’ve paid the service charge?

If you decide to back out after payment, the service charge is non-refundable unless someone else takes over your slot. However, finding a replacement is not our responsibility, so please make sure before confirming your booking.

When will you send the payment notice?

We’ll send the payment notice 2 days prior to the ticketing day. Failure to complete the payment within the given deadline may result in your slot being cancelled.

When do I make the full payment?

Full payment (ticket price + service charge) will be collected 2 days before the ticketing day, along with a payment notice. Any additional fees (such as platform booking fees, admin charges, etc.) will only be collected after we’ve successfully secured your ticket.

What payment methods do you accept?

We accept payments via local bank transfers and Touch ‘n Go. For international customers, payment can be made through Wise.

Can I use my own debit or credit card to pay for the ticket?

We’ll handle the ticket payment using our own card for a smoother process. However, if the event requires a specific card for presale access (e.g. UOB Presale), you’ll need to provide your own card details to proceed.

Do you use the customer’s ticketing account to book?

We usually use our own verified ticketing accounts for a smoother and faster process. However, if you prefer us to use your personal account (especially for presales or membership-based access), kindly let us know in advance.

If I want to join a presale, do I need to provide a membership?

Yes, if the presale requires membership access, you’ll need to provide the login or presale code linked to your account.

If you fail to secure a ticket during presale, will you try during general sale?

Yes, we will! We’ll proceed to try again during the general sale if we still have your payment and confirmation. If you wish to back out, kindly inform us as soon as possible.

Are tickets guaranteed?

We’ll do our absolute best to secure your tickets, but success depends on ticket availability and platform performance, so no ticket can be 100% guaranteed. However, we will do our best to ensure customer satisfaction, whether through alternative options, updates, or follow-up support.

Can I request a low queue number or front row?

You may state your preferred section, but queue numbers and exact rows are not guaranteed.

Why do you need a backup section?

A backup section helps ensure we can still try for your ticket if your first choice is sold out or unavailable during the booking. It gives us more flexibility and improves your chances of getting a seat within your preferred area.

What do customers need to do during the ticketing?

Nothing! Once your slot is confirmed, we’ll handle everything for you. Just stay reachable in case we need quick confirmation or decisions. Kindly avoid spamming us during the ticketing, as we’ll be fully focused on securing your ticket.

What happens if you don’t manage to secure my tickets?

If we’re unable to secure your tickets, we’ll inform you after the sale ends. Once the organizers confirm the event is sold out, we’ll refund the full ticket amount within 24 hours. The service charge is 50% refundable, or as otherwise stated in the booking terms.

How long is the refund process? When will I get my e-ticket?

Both refunds and e-tickets will be processed within 24 hours after the booking has ended. We’ll send your e-ticket as soon as we receive it from the official platform, and any applicable refund will be issued promptly.

If I secure a ticket myself, can I cancel the one you booked?

If we’ve already secured a ticket for you, cancellation is not allowed unless another buyer takes over. Please update us early if you’re trying on your own too.

What happens if the event is postponed or canceled?

In such cases, refunds depend on the event organizer’s terms. We’ll help coordinate the refund process or transfer details if needed.

Do you provide physical ticket?

No, we will only provide you with the e-tickets. For events that require physical ticket redemption using personal details, we’ll provide you with an authorization letter (power of attorney). You can redeem your physical tickets at the venue specified by the organizer later.

How can I know if you’re trusted?

Kindly refer to ticketing proofs and customer feedbacks on our page. We regularly update them with booking receipts and successful transactions to maintain transparency and help you feel confident when booking with us.

What’s the most important thing when using your ticketing service?

The most important thing is mutual trust and clear communication. We rely on you to provide accurate details, timely responses, and complete payments by the deadline so we can focus fully on securing your ticket. In return, you can trust that we’ll handle your booking with care, transparency, and full effort. We always aim to make the process as smooth as possible, and open communication plays a big role in making that happen.