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Look for the solution in our Documentation and FAQ

/e/OS FAQ + Tutorials

Learn how to make the most of
/e/OS

Find the answers to the most common questions about Murena subscriptions and phones

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Start a conversation with other users

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Cannot find the solution in our Documentation or with our community? Contact the Murena Helpdesk here below ⬇. Please note that this service is only available for paying Murena customers.

Helpdesk Contact

Your Name *

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Your email * (Necessary to reply to your question)

Subject *

What is your request about? *

Where did you purchase your product? *

Which product? *

What is your order number? *

Why do you need help with your product?

Please send screenshots, pictures or a video record, which can help us better identify the exact issue. You can attach screnshot in the attachement section of this form below.

Impact on daily routine *

Phone identifier IMEI *

Current /e/ OS version number? (if possible attach screnshot in the attachement section of this form below)*

What was the last /e/ OS version, when you did not have this issue? *

Phone identifier IMEI *

What is your order number? *
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Version of /e/OS installed on the phone *

Which product are you interested in? *

Interested Smartphone *

Interested Accessories *

Interested Workspace Plan *

Where did you purchase your product? *

Why do you need help with your order? *

What is your order number? *
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Why do you need help with your Workspace plan? *

What is your Murena.io ID?

Why do you need help with your Murena Mobile plan? *

For technical help and support around installing /e/OS yourself, please consult the /e/OS FAQ and Tutorials or ask your question in the Community Forum or the Telegram /e/OS user group to get help from other members in our community. Did you buy a subscription or a phone from Murena? Please choose a different option above to get in touch with the Murena Helpdesk.

Thank you for using /e/OS and Murena services.

For issues with products purchased with other stores, please contact the Helpdesk of that store. For example, for phones with /e/OS purchased on Fairphone.com, please contact the Fairphone Helpdesk at https://support.fairphone.com

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