Frequently asked questions

Q: How many days does an Ottai sensor last?

The sensor is designated for a 14-day wearing session. All kits are non-reusable. Once the sensor is removed, please discard it while following all applicable local regulations related to the disposal of electronic equipment, batteries, sharps, and materials potentially exposed to interstitial fluids.

Q: Does it hurt to wear?

Our sensor is minimally invasive, and most users report feeling no pain at all, with a minority experiencing slight discomfort, which typically diminishes over time.If pain, irritation, or discomfort persists or worsens, remove the sensor immediately and also contact us or seek medical advice if necessary.

Q: Why do the readings from the Ottai cgm not always match the blood glucose monitoring results?

Due to the difference in testing objects (interstitial fluids vs. Blood drops) and time concepts (physiological lag between interstitial fluid glucose and blood glucose; the glucose level in interstitial fluid reacts slower than the glucose level in the blood), the user will observe different readings when both devices are used together. Please ensure that you allow for an observation gap time for readings when major factors, such as meals, medication, exercise, and insulin dosages, are leading to changes in glucose levels.

Q: When the sensor expires, will my historical data & report be saved upon replacement?

All of your historical glucose data, analytics, and reports will be stored in your account. You can view your historical data by going to the summary page and customizing the desired date range or accessing your glucose reports on profile page. Please sync the data if you are notified to synchronize the data in-APP. Otherwise, the unsynced part of your glucose data will not be saved on the cloud to be retrieved later.

Q: What does an Ottai® cgm look like? what are the components?

The Ottai® CGM device adopts an integrated design, with an overall appearance resembling a space capsule (①sensor and ②transmitter integrated with the ③applicator). Except for the hardware mentioned, users need to download the Ottai App from the Google play store/APP store, or the official website to access the real-time data, detailed summary and standardized reports.

Q: What does 24-hour continuous monitoring mean?

During the 14-day monitoring period, the sensor is designed to function without downtime, monitoring and recording glucose levels 24/7 non-stop.

FAQS

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Use of CGM

How many days does an Ottai sensor last?

Finding the right sensor application site?

Does it hurt to wear?

Can I apply/wear it myself?

Will I feel uncomfortable having the sensor in my body?

What does the patch do?

Sensor activation and initialization.

About the App

Unable to connect the sensor/disconnects:

Why do the readings from the Ottai cgm not always match the blood glucose monitoring results?

Why would I see lo/hi on the glucose card?

When the sensor expires, will my historical data & report be saved upon replacement?

Devices that work with Ottai cgms

About CGM

What is continuous glucose monitoring system (cgms)?

What does an Ottai® cgm look like? what are the components?

Is it necessary to wear a cgm?

What does 24-hour continuous monitoring mean?

What are the advantages of Ottai cgms compared to traditional glucose monitors?

How do I make use of sensor readings & glucose reports?

Who can benefit from cgm?

About after-sales

After-sales policy

After-sales procedure

Issues caused by improper use or failure to follow instructions may not be covered.