Services How It Works FAQ Location Book a Service About QuestFix How to Use

EVERY DEVICE. EVERY TIME.

We fix what others can't. Meta Quests, phones, PCs, laptops, and controllers — repaired fast and done right.

5★
Consistent 5-Star Reviews
1-4 Days
Avg. Turnaround
45 Days
Warranty
7 Days
Open Every Day

What We Fix

REPAIR SERVICES

Tap any card to explore what we fix and book instantly.

Meta Quest

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Step 1 — Choose your model

Controllers

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Choose your controller

Meta Quest

PlayStation

Xbox

Nintendo

Other

PC & Laptop

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Screen Replacement›
Keyboard Replacement›
Motherboard Replacement›
Fan Replacement›
Full Deep Clean›
WindowsmacOSCustom PC

Phone Repair

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Screen Replacement›
Battery Replacement›
Charging Port Replacement›
Camera Replacement›
Speaker / Mic Replacement›
Full Deep Clean›
iPhoneSamsungHuaweiAll Brands

Why QuestFix

BUILT DIFFERENT

Four reasons why customers keep coming back to QuestFix.

01

Premium Quality Parts

We only use high-grade, tested components in every repair — no cheap substitutes, ever.

02

Dedicated Customer Service

From first contact to final handoff, we're with you every step. Quick replies, clear updates, zero runaround.

03

Proven Experience

Hundreds of successful repairs across all device types. We've seen it all and fixed it all.

04

Highly Trusted

Backed by hundreds of satisfied customers and consistent 5-star reviews. Your device is in safe hands.

The Process

HOW IT WORKS

Simple, transparent, and hassle-free from start to finish.

01

Discuss the Problem

Fill in the booking form or message us on WhatsApp. We'll discuss your device issue and provide an initial estimate.

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02

Ship Your Device

Pack your device securely and ship it to us using any carrier of your choice. Include your name and phone number inside.

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03

We Inspect & Quote

Once we receive your device, we inspect it thoroughly and send you a final confirmed price before doing anything.

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04

Pay to Begin

Once you approve the quote and payment is confirmed, we immediately begin the repair work on your device.

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05

Device Shipped Back

Repair complete! We securely pack your device and ship it back to you. Your device is as good as new.

We're Available

WORKING HOURS

We're open every day of the week, ready to help.

Sunday – Saturday Open 4:00 PM – 10:00 PM
You can submit your order anytime — we'll get back to you during working hours.

What Customers Say

CUSTOMER REVIEWS

Real feedback from real customers.

★★★★★

Wallah ma sha Allah, the device was fixed quickly, and the service was legendary.

Mohamed Al-Ghamdi
★★★★★

May God protect this engineer's hands, literally there's nothing better.

Abdullah Nijdan
★★★★★

I recommend him, wallah. My headset was wrecked but he brought it back like new.

Layla Sohaib
★★★★★

I really liked his approach in dealing with customers, especially the way he talks. His prices are reasonable and the service is excellent.

Mona Sari

Got Questions?

FAQ

Everything you need to know before booking your repair.

How do I get and use my order number?▾
When you submit a repair request, a unique order number (for example QF-1234) is automatically generated and shown on your confirmation screen. Tap the digits to copy them instantly, and use the save option to store the number in your notes or files. To check your repair status at any time, press the Track My Order button at the top of the page, enter your 4-digit number, and press Search.
What if I lost my order number?▾
If you have lost your order number, contact Support and provide your full name and the phone number used when placing the order. Our team will look up your order and help you continue tracking your repair.
How long does a repair take?▾
Most repairs are completed within 1 to 2 weeks of receiving your device and confirming payment. More complex repairs such as motherboard replacements may take up to 2–3 weeks. We'll keep you updated throughout the entire process.
Do you offer a warranty?▾
Yes! Every repair comes with a 45-day warranty covering both parts and labour. If the same issue reoccurs within 45 days of your repair, we'll fix it at no extra charge.
How do I send my device to you?▾
Pack your device securely using bubble wrap or foam. Choose any shipping carrier you prefer and ship it to our location. Include your name and phone number inside the package.
What if the final price is different from the website?▾
If the price differs from what was discussed, we will contact you before proceeding — you are never charged without your approval.
How do I pay?▾
We accept cash on delivery or bank transfer via SNB AlAhli Bank. Payment must be completed before we begin the repair.
Do you sell repair parts?▾
No, we do not sell parts separately. QuestFix is a repair service only. We use genuine, high-quality parts in our repairs, but we do not offer direct part sales to customers.
How do I claim my warranty?▾
To claim your warranty, you must present your original electronic receipt dated within 45 days of the repair. Contact Support with your receipt as proof. Important: the warranty is immediately void if the device has been opened, tampered with, or repaired by anyone other than QuestFix. Do not attempt to open your device yourself — doing so cancels your warranty with no exceptions.
Who pays for shipping?▾
The customer is responsible for all shipping costs both ways — sending the device to QuestFix and receiving it back after repair. QuestFix is not responsible for any shipping fees or damages that occur during transit.
Can I cancel my repair after sending the device?▾
Once a repair has been started it cannot be cancelled. If you wish to cancel before work begins, contact Support as soon as possible. Once the repair is in progress, no cancellations or refunds are accepted.
What if there is an issue with my repaired device?▾
If you experience a problem after receiving your repaired device, contact Support right away — every repair is covered by a 45-day warranty. Do not open or attempt to repair the device yourself, as this voids your warranty.
How do I contact customer support?▾
The easiest way is to press the Support button at the top of the page — you'll see options for WhatsApp, phone, and email, along with our working hours and typical response times.

Still have a question that isn't covered here?

Find Us

OUR LOCATION

Tap below to open our location in Google Maps.

Get Directions Open in Google Maps →
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Get In Touch

BOOK YOUR REPAIR

Fill in the form and we'll reach out within a few hours.

+966

We are located in Jeddah, Saudi Arabia. Please check our location before selecting a shipping method.

View our location on Maps →

These are the only shipping methods we support.

Select Model
Meta Quest
PlayStation
Xbox
Nintendo
Other

We may need to unlock your device to test it after the repair.

Tell us about any scratches, cracks, or dents that are already there — so they are on record before the repair.

I have read and agree to the repair policy and terms.

Max 5 photos  ·  Attach photos showing the issue

About Us ▾
QuestFix is a dedicated device repair service based in Saudi Arabia, specialising in Meta Quest headsets, controllers, smartphones, PCs, laptops, and gaming controllers. Founded with a passion for technology and a commitment to quality, we've helped hundreds of customers bring their devices back to life. We believe every device deserves expert care — no shortcuts, no compromises.
Why Choose Us ▾
We stand out because we genuinely care about your device. We use only premium, tested parts — never cheap substitutes. Every repair is handled with precision and attention to detail. We're fully transparent about pricing, we keep you updated throughout the process, and we back every repair with a 45-day warranty. Your satisfaction isn't just a goal — it's our standard.
Backed by Customers ▾
Our reputation is built entirely on the trust of our customers. With consistent 5-star reviews and hundreds of successful repairs, QuestFix has earned a loyal community of customers who return again and again. We don't advertise with words — our results speak for themselves. Every glowing review is a story of a device restored and a customer delighted.
Amazing Customer Service ▾
From the moment you reach out to the moment your device is back in your hands, we're with you every step of the way. We respond quickly on WhatsApp, provide clear updates on your repair status, and make sure you always know what's happening. We treat every customer the way we'd want to be treated — with respect, honesty, and a genuine desire to help.

Before You Continue

Please read and agree to the following terms before submitting your repair request.

• QuestFix is not responsible for any shipping fees, delays, or damages that occur during transit. Shipping costs are fully borne by the customer.
• Once a repair has been started, it cannot be cancelled. Please ensure you want to proceed before dropping off or shipping your device.
• All repairs are covered by a 45-day warranty on parts and labour. Warranty is void if the device is tampered with after repair.
• Payment is due immediately upon delivery of your device to QuestFix. Repair work will only begin once full payment has been received and confirmed. We accept two payment methods: Cash on delivery, or bank transfer via SNB AlAhli Bank.
• You are responsible for shipping your device to QuestFix using any shipping carrier of your choice. You must ensure your device is packaged securely and safely to prevent any damage during transit. QuestFix will not be held responsible for any damage caused by improper packaging or mishandling by the shipping carrier.
• QuestFix is not liable for any pre-existing damage, data loss, or issues unrelated to the agreed repair service.
! IMPORTANT WARNING

FAILURE TO COMPLY WITH ANY OF THE ABOVE TERMS AND CONDITIONS WILL RESULT IN THE IMMEDIATE VOID OF YOUR WARRANTY AND MAY RESULT IN THE REFUSAL OF SERVICE WITHOUT ANY REFUND OR COMPENSATION.

Book this service?

TEL
CALL US NOW
+966 50 467 4555
Tap to Call
Content Warning

Please do not upload any gore, violent, or inappropriate images. Only upload content that clearly shows the device issue you need repaired. Violations may result in your request being rejected.

Track Your Order
Enter your order number to see the order status.
QF-
Current Status

Order Received!

Thank you for choosing QuestFix. Your repair request has been placed successfully.

Important Security Notice: Do not share your order number with anyone unless you fully trust them. Your order number can be used to access, modify claims, or take possession of your device. If your order number is compromised, QuestFix will not be held responsible for unauthorized access or claims made against your repair order.

Our team will review your request and get back to you as soon as possible.

Working hours: 4 PM – 10 PM daily (Saudi time)
Require Assistance? Contact Support
EmailTypical response between 2–5 days WhatsAppTypical response within a few hours PhoneTypical response instant to a few hours
CUSTOMER SUPPORT
Choose the way that suits you best to reach us.
Email Support Tap to open email app Typical response between 2–5 days
WhatsApp Support Tap to open WhatsApp Typical response within a few hours
Phone Support Tap to call Typical response instant to a few hours
SAVE YOUR ORDER NUMBER
Choose how you would like to save your order number for future reference.
Official Determination — QuestFix Warranty Authority
X
WARRANTY CLAIM DENIED
Coverage Permanently Revoked

Following a formal review by QuestFix, your warranty claim has been rejected and all coverage associated with this device has been permanently revoked. This decision has been recorded in our system and is not subject to reversal. No repairs, replacements, or services will be rendered under warranty for this order.

Official Reason for Denial
REF: WARRANTY-VOID — This record is retained on file.