Cancellations & Rescheduling
The Salt Center requires at least 12-hours notice to cancel/reschedule.
You can cancel or reschedule your appointment online by logging into your account up to 12 hours before the start of your session. Late cancels (after 12-hour notice) and/or no shows will result in the full amount charged, or a service credit will be removed from your account/membership regardless of reason. We understand sickness and little emergencies happen, but service credits will be redeemed 12 hours before the start of the session regardless of reason. With a limited amount of time slots for appointments in a given day, every appointment is extremely valuable. It is difficult for us to staff accordingly and get that time rebooked with such short notice. Your cooperation is greatly appreciated!
Payments
All Sales Final on Prepaid Services, Packages, & Memberships (No Refunds).
Pre-payment is required for all appointments and services. Service credits are non-transferrable towards a different service. If you early-cancel your appointment, your service credit will not be deducted and will remain in your account to use for the future service or can be transferred onto a gift card if you choose (this excludes limited time offers and Membership credits). If you’re using a gift certificate to pay, upload your gift card number online when booking. Any remaining balance will be saved to your account. No Shows or Late Cancellations (less than 12 hours) regardless of reason will result in deduction of a full service credit. Too many No Shows will result in the suspension of your account. We can no longer accept cash payments. Visit the Store section online when booking to save on discounted shareable packages. Discounted Monthly Memberships are available by invitation. Ask our Front Desk for more info.
All Discounted Package and Monthly Membership service credits have an expiration date associated with them. You agree to keep up with your service credits and the dates they expire.
All guests must save a credit card on their account for incidentals.
HSA/FSA accounts are accepted but it is the responsibility of the client to confirm before purchase if sessions are covered with their insurance plan. No refunds.
Initiation of a chargeback to subvert these terms of service will result in termination of your account. A 2% monthly late charge and attorney fees incurred if placed with an attorney for collection will be added to any past due balance, and you will not be allowed to book any future sessions.
Surprise Visits (Gift Them A Gift Card Instead)
Before You Book A SURPRISE Float For Someone Else…
Floating is an amazing experience to share with a loved one, but it’s probably not best as a surprise. Our Float service does require some initial screening questions (see our Float Waiver) and we require the person floating to establish their own account in our system.
