In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 04, 2026 - 18:23 UTC
Scheduled - As we complete our transition to new on-chain rails, some customers may experience longer-than-usual processing times for certain account activities. Our team is working to process all requests as quickly as possible. Still using the legacy Wirex App? You’ll need to upgrade to Wirex One to continue using Wirex services. Learn more here: Upgrade to Wirex One — what to expect (https://wirexone.freshdesk.com/support/solutions/articles/76000088360?lid=g2515p3vrz3f) If you’re waiting for a balance update, deposit, withdrawal, or other account activity to be reflected, please allow some additional processing time. Your funds remain safe and secure. Thank you for your patience and understanding while we complete this transition.
Jul 4, 202618:23 - Jul 14, 202618:23 UTC
Investigating - We are currently investigating an issue affecting USDC deposits on the Polygon network. As a result, some deposits may be delayed before being credited to customer accounts.
Our engineering team has identified the root cause and is actively working on a fix, which is estimated to be deployed on Monday. Please note that customer funds remain safe. Any affected deposits will be credited automatically once the issue has been resolved. No action is required from customers.
At this time, we expect the issue to be fully resolved by the end of the day on Monday, July 6th. We will continue to provide updates as more information becomes available.
We apologise for the inconvenience and appreciate your patience.
Jul 02, 2026 - 14:45 UTC
Investigating - Some users may see cashbacks displayed as "failed" in the app. These cashbacks have been successfully paid and are still redeemable — this is a display issue only.
Our team is actively working on a fix, and all affected cashbacks will be automatically reprocessed so they display correctly.
Jul 02, 2026 - 14:45 UTC
Scheduled - This update applies to Wirex App users in the EEA and Australia only.
From 30 June 2026, crypto-related features in the Wirex App will no longer be available for affected users. These changes apply to the Classic Wirex App only — Wirex One remains unaffected.
To continue using crypto services, please upgrade to Wirex One.
Crypto
The following crypto-related services will no longer be available:
Monitoring - The hotfix for balance migrations has been applied starting from 9:46 UTC. Preivously affected/stuck migrations will be reprocessed as soon as possible.
Jun 29, 2026 - 10:05 UTC
Identified - Coin: All Region: All Description: From 28 June ~14:00 PM we have observed balances migration failures from Wirexapp to Wirex One. Please rest assured the root cause is identified and our technicians will resolve all its consequences.
Jun 29, 2026 - 09:23 UTC
Coin: All Description: In order to avoid bad user experience, we are planning to disable exchange and local card top up operations. Our third-party provider has announced an expected maintenance window of approximately 1 hour, after which these operations will resume automatically. Posted on
Jul 01, 2026 - 21:25 UTC
Past Incidents
Jul 7, 2026
No incidents reported today.
Jul 6, 2026
No incidents reported.
Jul 5, 2026
No incidents reported.
Jul 4, 2026
Unresolved incident: Delayed response from Customer Care Team.
Completed -
The scheduled maintenance has been completed.
Jul 1, 00:00 UTC
In progress -
WirexApp — Changes effective June 30, 2026
Jun 26, 16:00 UTC
Scheduled -
This update applies to Wirex App users in the EEA and Australia only.
From 30 June 2026, crypto-related features in the Wirex App will no longer be available for affected users. These changes apply to the Classic Wirex App only — Wirex One remains unaffected.
To continue using crypto services, please upgrade to Wirex One.
Crypto
The following crypto-related services will no longer be available:
Resolved -
This incident has been resolved.
Jun 26, 16:43 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 26, 16:25 UTC
Identified -
Affected service: Card operations
Affected region: All
Description: To minimize consequences from ongoing incident, all card transactions are currently set to be declined. It is expected behavior and our technicians are looking into it.
Jun 26, 15:49 UTC
Resolved -
This incident has been resolved.
Jun 25, 22:41 UTC
Investigating -
Affected service: Card operations
Affected region: All
Description: To minimize consequences from ongoing incident, all card transactions are currently set to be declined. It is expected behavior and our technicians are looking into it.
Jun 25, 16:50 UTC
