How to Send Booking Cancellation and Reschedule Links to Customers in Picktime Confirmation Emails

Picktime allows you to send booking cancellation and reschedule links to customers in their confirmation emails. Customers can use these links to cancel or reschedule their bookings directly from the email. <h2 id="step1gotosetupandopennotifications">Step 1: Go to Setup and open Notifications</h2> Log in to your Picktime account. From the left-side menu, click Setup. On the Setup page, select Notifications. <img src="https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/setup-notif_n75rey.jpeg" alt="" /> <h2 id="step2gotothesettingstab">Step 2: Go to the Settings tab</h2> On the Notifications page, click the Settings tab at the top. <img src="https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/notif-settings_1es03hm.jpeg" alt="" /> <h2 id="step3enablethelinksandsavethechanges">Step 3: Enable the links and save the changes</h2> Under Other Settings, select the checkboxes for: <ul> <li>Send booking cancellation link to customer</li> <li>Send booking reschedule link to customer</li> </ul> After selecting the required options, click Save in the top-right corner. <img src="https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/cancel-reschedule_1r0b394.jpeg" alt="" /> Once saved, Picktime will include the booking cancellation and/or reschedule links in customer confirmation emails. || Note: Customers can use these links based on your cancellation and rescheduling settings.

How to Set or Update Business Name in Picktime

Picktime allows you to update the business name displayed in your account and booking-related details. <h2 id="step1gotosetupandopengeneral">Step 1: Go to Setup and open General</h2> Log in to your Picktime account. From the left-side menu, click Setup. On the Setup page, select General. <img src="https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/setup-general_yr102b.jpeg" alt="" /> <h2 id="step2updatethebusinessnameandsavethechanges">Step 2: Update the business name and save the changes</h2> In the Business Details tab, enter or update your business name in the Business Name field. After updating the business name, click Save in the top-right corner. <img src="https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/business-name_2mfvh8.jpeg" alt="" /> Once saved, the updated business name will be applied to your Picktime account. || Note: Make sure the business name is entered correctly before saving, as it appears in customer-facing booking details and emails.

How to Enable and Manage Reviews in Picktime

Picktime’s Reviews feature lets customers leave feedback after booking an appointment. Businesses can collect ratings, review customer comments, reply to reviews, and decide which reviews should be published publicly. Once reviews are enabled, customers will see a Leave Review option after their booking is confirmed. From there, they can rate the service, write a review, and submit their feedback. <h2 id="stepstoenableandmanagereviews">Steps to Enable and Manage Reviews</h2> <h3 id="step1enablereviewsfromonlinebookingsettings">Step 1: Enable Reviews from Online Booking Settings</h3> <ol> <li>Log in to your Picktime account and select Online Booking from the left-side menu. Then, click the Settings tab at the top of the page.</li> <li>Scroll down to the Review Settings section.</li> <li>Turn on the Enable Reviews toggle to allow customers to leave reviews after booking.</li> <li>You can also turn on Do Not Auto Publish if you want to manually review and approve each customer review before it becomes visible publicly. This is a premium feature.</li> <li>After enabling the required settings, click the Save button in the top-right corner of the page. <img src="https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/ob-setting_8hj0m0.jpeg" alt="" /></li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/ob-settings-enable-review_r9g32n.jpeg" alt="" /> <h3 id="step2customerleavesareviewafterbooking">Step 2: Customer Leaves a Review After Booking</h3> Once reviews are enabled, customers can leave a review from the booking confirmation page. After their booking is confirmed, they can click **Le

How to Show or Hide Duration on Your Picktime Booking Page

Picktime lets you control whether the duration is displayed on your online booking page. You can choose to show or hide the duration for Services, Classes, and Resources based on how you want customers to view your booking options. When the Show Duration option is enabled, customers can see how long a service, class, or resource booking will take. When it is disabled, the duration will be hidden from the customer-facing booking page. <h2 id="stepstoshoworhideduration">Steps to Show or Hide Duration</h2> <h3 id="step1gotoonlinebookingsettings">Step 1: Go to Online Booking Settings</h3> Log in to your Picktime account and select Online Booking from the left-side menu. Then, click the Settings tab at the top of the page. <img src="https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/ob-setting_19fzjwi.jpeg" alt="" /> <h3 id="step2enableordisableshowdurationandsave">Step 2: Enable or Disable Show Duration and Save</h3> Scroll down until you find the Show Duration option. Use the toggle next to Show Duration based on your preference: <ul> <li>Turn it ON to display the duration on your booking page.</li> <li>Turn it OFF to hide the duration from your booking page.</li> </ul> This setting applies to the duration shown for your Services, Classes, and Resources on the customer booking page, wherever duration is applicable. After changing the setting, click the Save button in the top-right corner of the page. Your changes will now be updated on your online booking page. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/picktime-onlinebooking-goog

How to Show or Hide Description on Your Picktime Booking Page

Picktime lets you control whether descriptions are displayed on your online booking page. You can choose to show or hide descriptions for Services, Classes, and Resources based on how much information you want customers to see while booking. When the Show Description option is enabled, customers can view the description added to your services, classes, or resources. When it is disabled, the descriptions will be hidden from the customer-facing booking page. <h2 id="stepstoshoworhidedescription">Steps to Show or Hide Description</h2> <h3 id="step1gotoonlinebookingsettings">Step 1: Go to Online Booking Settings</h3> Log in to your Picktime account and select Online Booking from the left-side menu. Then, click the Settings tab at the top of the page. <img src="https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/ob-setting_xo8m81.jpeg" alt="" /> <h3 id="step2enableordisableshowdescriptionandsave">Step 2: Enable or Disable Show Description and Save</h3> Scroll down until you find the Show Description option. Use the toggle next to Show Description based on your preference: <ul> <li>Turn it ON to display descriptions on your booking page.</li> <li>Turn it OFF to hide descriptions from your booking page.</li> </ul> This setting applies to the descriptions shown for your Services, Classes, and Resources on the customer booking page, wherever descriptions are added. After changing the setting, click the Save button in the top-right corner of the page. Your changes will now be updated on your online booking page. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c

How to Show or Hide Slots Available in Class Sessions on Your Picktime Booking Page

Picktime lets you control whether the number of available slots is displayed for class sessions on your online booking page. You can choose to show or hide available slots based on how much booking information you want customers to see. When the Show Slots Available in Class Sessions option is enabled, customers can see how many spots are still available for a class session. When it is disabled, the available slot count will be hidden from the customer-facing booking page. <h2 id="stepstoshoworhideslotsavailableinclasssessions">Steps to Show or Hide Slots Available in Class Sessions</h2> <h3 id="step1gotoonlinebookingsettings">Step 1: Go to Online Booking Settings</h3> Log in to your Picktime account and select Online Booking from the left-side menu. Then, click the Settings tab at the top of the page. <img src="https://storage.crisp.chat/users/helpdesk/website/-/3/a/c/b/3acb5c6ec6643a00/ob-setting_3agimv.jpeg" alt="" /> <h3 id="step2enableordisableshowslotsavailableinclasssessionsandsave">Step 2: Enable or Disable Show Slots Available in Class Sessions and Save</h3> Scroll down until you find the Show Slots Available in Class Sessions option. Use the toggle next to Show Slots Available in Class Sessions based on your preference: <ul> <li>Turn it ON to display the number of available slots for class sessions on your booking page.</li> <li>Turn it OFF to hide the number of available slots from your booking page.</li> </ul> This setting applies to the available slot count shown for Class Sessions on the customer booking page. After changing the setting, click the Save button in the top-right corner of the page. Your changes will now be u

Featured Articles

How to Send Booking Cancellation and Reschedule Links to Customers in Picktime Confirmation Emails
How to Set or Update Business Name in Picktime
How to Enable and Manage Reviews in Picktime
How to Show or Hide Duration on Your Picktime Booking Page
How to Show or Hide Description on Your Picktime Booking Page
How to Show or Hide Slots Available in Class Sessions on Your Picktime Booking Page

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