📢Good news! You can now contact Customer Support via online chat💬. From 3rd September 2025, we’ll no longer be providing support on X, for other ways to contact us please visit 👉
Hi everyone! We're currently facing service disruptions in a number of areas. Our team is on it and working hard to get everything back up and running. We'll keep you posted with any updates right here. Thanks so much for your patience and understanding!
📢 Service Update 📢
We’re aware of some connection issues caused by technical problems with our servers. Our team is actively investigating and working on a resolution.
Thank you for your patience and understanding—we’re committed to getting you back online as quickly as
📢 Service Update 📢
Good news! The server issue has been resolved, and all affected customers should now be back online.
Our website remains temporarily unavailable, but we’re working to have it operational as soon as possible.
Thank you for your patience and support—we truly
Are you a #virginmedia#broadband customer?
Just remember that your mid-contract price rises went up, apparently to improve network capabilities and fix faults...
Congratulations to our CEO and co-founder Dana Tobak CBE, who has been announced as the winner of the 2019 Fibre to the Home Council Europe (FTTH) award for her outstanding contribution to the acceleration of full fibre. @FTTHCouncilEU#FTTH19
Read more: hyperoptic.com/press/posts/da…
Agreed! Our research shows 60% of consumers don't know their bill will increase during their contract.
>80% are unsure what CPI is - 1 in 10 think it's speed!
We've pushed for change - people should be allowed to switch penalty-free. We do things differently & so should others.
We're celebrating turning 11 this week 🥳
We've reached two milestones this year:
✅ 2,000 employees
✅ 250,000 active customers
We're also close to a third milestone of reaching one million homes passed, which we expect to hit before Christmas 👏🏻
Thank you to everyone 🤝
💬 "If a company can freely hike their price during a contract, then the customer should be free to exit the same contract." ✅
We recently wrote to @Ofcom regarding the recent price rises, to ensure change is made and it seems they've responded 👇
We're in Brent today, sharing ice cream with residents in some of the local authorities we work with!
No more frozen broadband, just a hyper-fast, reliable full fibre connection 🙌