New ✨

Product Closures page enhancements

• Added new filtering capabilities to the Product Closures page, allowing operators to filter closures by date, status, and category.
• This makes it significantly easier to manage large volumes of closures while improving page performance and overall usability.

Improvements

Product Closures API enhancements

• Added support for timeslot-based product closures through public API endpoints.
• This enables integrations to create and manage closures at a more granular timeslot level, improving flexibility for connected systems and external workflows.

RezdyConnect real-time availability improvements

• Expanded real-time availability updates to ensure distribution partners receive the most accurate inventory information.
• Updates now reflect changes made through manual inventory adjustments, closures, availability events, and product configuration updates—reducing the risk of outdated availability being sold externally.

Fixes

• Resolved an issue affecting Safari users where customer login through widgets was blocked when cross-site tracking protection was enabled.
• Fixed an issue where Gift Certificate PDFs displayed amounts even when the “Hide Amount on PDF” setting was enabled, ensuring correct output on generated documents.
• Resolved an issue where Gift Certificate payments could remain in pending status after a booking was fully paid, ensuring accurate payment completion status.
• Resolved an issue where shared asset relationships were not visible in Daily Manifest for certain Day/Night configurations, restoring full visibility during assignment workflows.
• Fixed an issue where asset consumption pricing could result in incorrect or $0 bookings, ensuring accurate pricing calculations during checkout.
• Resolved an issue preventing POS payments from being processed when Bambora/Worldline integrations were enabled, restoring normal payment flow.
• Resolved an issue where incorrect booking cutoff times were shown for future dates in Viator integrations, ensuring accurate booking window display.
• Fixed an issue where RezdyConnect availability updates could include unrelated sessions, ensuring only relevant updates are sent.

New ✨

Daily Manifest: Staff assignment

• Staff assignment capabilities are now available directly within Daily Manifest making it easier for operators to manage team schedules alongside daily bookings and sessions.

• This update helps streamline operational planning and creates a more efficient workflow for teams managing busy schedules.

More flexible timeslot closures

• Operators can now close specific timeslots without blocking the entire day, giving teams greater control over availability management.

• For example, if one afternoon departure needs to be paused, operators can close only that timeslot while continuing to accept bookings for the rest of the day.

• Check out our guide to see how to manage individual slot availability.

Improvements

Widget Generator usability improvements

• The Widget Generator now provides clearer guidance around start and end date behavior to reduce setup confusion.
• We’ve also added alerts when large date ranges are selected, helping operators avoid configurations that may impact widget performance or reliability.

More secure payment processing with Worldline (Bambora)

• Payment processing with Worldline (Bambora) has been upgraded to use a more secure checkout flow.
• This update improves overall payment security while helping reduce compliance risk for operators using Bambora.

Fixes

• Resolved issue that caused inventory to remain reserved after abandoned bookings expired, ensuring availability is released correctly for new customers.
• Fixed an issue that prevented operators from importing MyAllocator bookings, ensuring booking imports work reliably.
• Resolved issue that skipped the first timeslot in monthly availability shared with distribution partners, ensuring accurate availability distribution.
• Resolved issue that caused timeslots from unrelated products to appear in Inventory Calendar views, ensuring accurate product scheduling visibility.
• Fixed issue that prevented gift certificates from being redeemed across connected accounts, restoring the expected redemption experience.

New ✨

Share Assets Across Products

Operators can now link a single resource—such as a bus, boat, or venue across multiple products, making it easier to manage shared capacity. This feature allows staff to:

• Maximize utilization of shared resources
• Offer multiple experiences using the same inventory
• Track capacity across overlapping products
  

Learn more: Check out our step-by-step guide to learn how to set up shared assets between products.

Improvements

Booking Index - Booking Source Updates

• Operators can now view more details about booking source on the Booking Index page.
• This makes it easier to identify where bookings originate from, including distribution and reseller channels, and helps teams better track and manage partner bookings.

Global search now supports External Booking IDs

• Operators can now search using External Booking IDs to quickly locate reseller bookings.
• This removes the need to manually navigate through reports or booking lists when working with distribution partners.

Daily Manifest Asset Assignment Column Update

• The Asset Assignment column can now be hidden, giving operators more control over how reports are customized and displayed.

Fixes

• Resolved issue that caused incorrect discount values to display on invoices after booking edits, ensuring accurate pricing is reflected across all items.
• Fixed the Schedule Grid navigation bar that was disappearing while scrolling, ensuring consistent navigation during use.
• Resolved issue that caused Booking Index filters to be ignored when using search, ensuring filters remain applied alongside search queries.
• Certain booking form field filters (such as Country) did not return results, fixed this issue to ensure accurate filtering on the Booking Index page.

New ✨

Booking Index – Booking Form Field Filters

Operators can now filter bookings using predefined “Booking Form Fields” responses, directly from the Booking Index page. This update allows to quickly locate bookings based on structured form responses such as dropdown or checkbox selections (for example: events, meal preference, need assistance).

Previously, finding bookings with specific form responses often required opening bookings individually or exporting reports. With this update, operators can now:

• Filter bookings using selected booking form field values
• Quickly locate bookings based on customer selections made during booking
• Reduce time spent manually searching through bookings

Improvements

• Credit card detection accuracy: Refined credit card detection logic to reduce false positives, preventing non-credit card data (such as phone numbers or dates) from being incorrectly flagged.

• Contact updates from Distribution bookings: Booking contact updates from distribution partners are now processed more reliably, ensuring customer information stays accurate when updates are received.

• Improved API credential continuity: API credentials are no longer removed if the staff member who created them is archived. Credentials now remain active to prevent unexpected connection disruptions.

Fixes

• Resolved issue that caused a “Page Not Found” error during waiver completion, ensuring waivers can be completed without interruption.

• Fixed an issue that skipped the first timeslot in monthly availability shared with distribution partners, ensuring accurate availability distribution.

• Resolved issue that prevented certain guests from appearing on Schedule grid's session drawer when multiple waiver documents were linked, ensuring accurate guest visibility when managing bookings.

New ✨

Limited Release*

Schedule Grid

The Schedule Grid is now gradually rolling out to all accounts, bringing a faster and more visual way to manage sessions and daily operations.

With the Schedule Grid, operators can:

• View timeslot-based products directly on a visual grid
• See session cards for quick context at a glance
• Open a session drawer to manage session details more efficiently
• Customize the grid display and apply session-based filters
• Assign staff members to sessions directly from Schedule Grid

Learn more: Visit our Schedule Grid Help Center articles to explore workflows, tips, and best practices for getting started.

Note: Our limited release features are available on our latest version. If you are not sure if you have access to these features, please reach out to our support team.

General Release

Fixes

• Resolved an issue that prevented gift certificates from being generated when special characters were used, ensuring certificates are reliably issued after successful payment.
• Fixed an issue where membership discounts were not reflected on the final invoice after booking completion, ensuring discounts persist correctly through checkout.
• Resolved an issue where availability results were incorrectly restricted when guest types were not provided, to achieve accurate availability responses.

General Release

Fixes

• Resolved issue that caused booking widgets to show outdated cart errors, ensuring a stable and uninterrupted booking flow for customers.
• Availability checks now behave correctly whether or not guest types are configured, preventing situations where availability was incorrectly hidden.
• Bookings created through widgets now consistently link to customer profiles, aligning behavior with staff-created bookings.
• Fixed an issue where scheduled booking notifications were not being sent, ensuring customers receive confirmations and follow-up emails as expected.

General Release

Improvements

Enhanced account security

• Strengthened authentication and account protection workflows by additional verifications and improving safeguards against malicious inputs.
  
• These updates reduce the risk of unauthorized access and ensure safer operator and customer interactions.

Fixes

• Resolved an issue that resulted in incorrect pricing when availability schedules overlapped. Availability and pricing now accurately reflect the rules operators configure.
• Corrected an issue that prevented saving assigned assets on the Daily Manifest page even when inventory was available.
• Fixed PCI 500 Internal Server Error when booking notes contained numeric values with commas or plus signs.

New ✨

Limited Release*

Schedule Grid: Session Drawer enhancements for bookings in progress

The Schedule Grid now displays a note when sessions have active pre-bookings to improve visibility and clarity - e.g., “2 booking(s) in progress”. The note is clickable, linking directly to the filtered pre-bookings on the Booking Index page.

*Note: our limited release features are available on our latest version. If you are not sure if you have access to these features, please reach out to our support team.

General Release

Improvements

Availability and Closure Events filters in Product Builder

• Added filters to view active, archived, or all events, helping operators focus on current and upcoming events.
  
• All past events are displayed under “Archived” events.

Auto-adjustment of dates for closest availability

• A new setting allows operators to choose whether the system automatically adjusts unavailable date ranges for products or simply marks them as “Unavailable.”
• This setting gives greater control over how availability is displayed.

Strengthen PCI compliance and data security

• The system now sends a consolidated daily email listing all bookings where credit card details were detected and masked — improving visibility compared to the previous flow, which sent only a single notification daily per first detection.
• Redaction tool extended to customer profiles.
  
  

Fixes

• Resolved an issue preventing mobile app logins.
• Fixed a critical issue preventing Adyen API transactions via the /transact endpoint.
• Resolved an issue where Adyen refunds were not correctly being marked as “Complete.”
• Fixed a bug preventing bookings spanning closed days from working correctly.

New ✨

Limited Release*

Schedule Grid Calendar🔎​

The Schedule Grid provides a customizable view of scheduled sessions, allowing operators to organize and display data based on their operational needs. This feature is designed to provide and enhance visibility into all unbooked and booked sessions.

Staff Assignment on the Daily Manifest 🙋‍♀️

Operators now have greater visibility when assigning staff/resources to activities

*Note: our limited release features are available on our latest version. If you are not sure if you have access to these features, please reach out to our support team.

Improvements

General Release

Automatically reuse and attribute waivers ↩️

Reduce repetitive work for returning guests.

• Previously signed waivers would now be automatically apply to a guest’s future bookings within a set validity period.
• This eliminates repetitive signing for returning customers and reduces operator overhead.
  

Redaction tool extended to booking fields🔒

• Strengthen PCI compliance and data security

Fixes

• Resolved an issue where copying products with 2+ images caused missing/broken images in the copied product.

• Fixed a critical issue where availability failed to save correctly and caused products to appear unavailable on the inventory calendar and booking pages.

• Resolved and issue where Flextime product availability was not calculated as expected when “span closed days” is enabled

• Resolved an issue that prevented users from selecting or entering validity dates when issuing a gift card.

New ✨

Copy Bookings 👯

Doubling up on work when you want to duplicate a booking is a thing of the past. Now, create a new booking from an existing one in a single click. With our Copy Booking feature, you can quickly create a new booking for an existing customer while carrying over all of their booking information.

Learn more about how to Copy Bookings

Fixes

Same-day bookings 🤜 vs. 🤛 Booking windows

Chase helped resolve a bug where day, night, or timeslot products wouldn’t allow same day booking if they had a Booking Window rule applied.

Missing Billing Page 👻

Selina caught and fixed an issue with our Billing page disappearing for some operators.