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Boil water notice lifted

The precautionary boil water notice affecting customers in parts of Rhondda Cynon Taf has now been fully lifted. Customers in all affected areas can now use their tap water as normal, including for drinking, cooking and brushing their teeth.

Check here for more information

Is your bill higher than usual?

If you have a water meter, you'll be billed for the amount of water you use, although there are a number of reasons that could cause your bill to be higher than expected.

Find out more about high bills
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In your area

Check if there is any work or reported incidents near you that could be affecting your water supply, or sign up to receive alerts and updates.

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British Sign Language

Contact us using British Sign Language (BSL) with our partners at SignVideo.

Find out more about our British Sign Language service

Pollution Incident Reduction Plans

This document will describe the Pollution Incident Recovery Plan in more detail, examining each of the types of asset that can be the source of pollution, explaining the root causes, and setting out our actions to tackle them.

View our Pollution Incident Reduction Plans

Help and Advice

Careers Join our talent community

Careers

Join our talent community

Whether it’s our water samplers, network engineers, scientists, sewer operatives or customer experience advisors, we are all working together to earn the trust of our customers every day.

Visit our careers page here

Latest news

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23 June 2026

Welsh Water urges customers to use water wisely

Corporate

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11 June 2026

Glas Cymru appoints Mick Jeavons as Executive Director and Chief Financial Officer and welcomes David Staziker as Non-Executive Director to the Board

Corporate

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5 June 2026

Welsh Water invests £617m as it embarks on a major transformation and investment programme

Corporate

Watersafe

Watersafe - Local Approved Plumbers

Find your nearest, Watersafe-approved plumber, just enter your postcode or use your location.

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Not for Profit

Three little words that make a big difference to a lot of people.

We’re the only water company of its kind in the UK. We don’t have shareholders, which means we put every penny back into looking after your water and our beautiful environment - now and for years to come.
Learn more about our Not For Profit model

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In your area

Incidents or planned works near you.