If any changes need to be made to your appointment time or date, we ask that you give us at least 48 hours’ notice or more.

We charge ALL CLIENTS a cancellation/rescheduling fee of 50% of the scheduled appointment cost for any appts cancelled/rescheduled or changed by the client LESS THAN 48 HOURS PRIOR to your scheduled appointment time.

Any appointment that requires a mandatory reschedule/cancellation decided by any member of our team for any, but not limited to the following reasons:

— more than 15 minutes late

— disrespectful behavior

LASH EXTENSIONS, LASH LIFTS, BROW LAMIS

— have less than 20 lashes/fans per eye for a lash refill

— have eye makeup/mascara on

OMBRÉ POWDER BROWS & LIP BLUSH

— consumed alcohol in the last 48 hours

— visibly recent facial injection

— visibly recent facial injections in working area

— asking irritations/psoriasis near working area

— pregnant/breastfeeding

will result in a 50% CANCELLATION FEE (forfeit deposit) of the service booked.

We allow a certain amount of time for each appointment. If you arrive late for your appointment, we have the discretion to cancel/reschedule your appointment accordingly depending on the service and how much time is left to be able to complete the service fully. Late cancellation/reschedule fees apply.

Please arrive promptly to ensure you're receiving the full potential of your paid services.

We understand that things happen and we can never be 100% in control of our lives. We do still hope that you can understand how important it is for us to know if you plan on making or in this case, NOT making your appointment. If we do not hear from you before the end of your scheduled appointment, we consider that a NO SHOW.

We charge ALL CLIENTS the FULL AMOUNT OF THE SERVICE SCHEDULED (each occurrence) if you completely NO SHOW/NO CALL your scheduled appointment.

Any cancellation/no-show charges will be charged within 3 business days from the missed appointment.